I checked in late and received excellent service. Initially, we were given a room with 2 double beds and the staff changed our rooms without any problems. The ambiance of the entire hotel was just awesome and the price was great. On check out, we were overcharged. We brought the problem to the attention of the staff member and the matter was taken care of immediately and without additional issues. I realize people make mistakes, but how you handle the errors makes a world of difference. I'm just glad this hotel and the people who represent it valued their customers.