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“Great get-away”

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The Westin Austin at The Domain
Ranked #37 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 29 June 2012

I was very excited about returning to the Westin Austin at the Domain. My previous trips were exceptional and I was looking for another which is exactly what i got. The staff is very friendly and accommodating. The rooms are well equiped with comfortable beds and the food in the restaurant is delicious - you've got to try the crab cakes. I highly recommend this hotel for business or pleasure and the location is ideal. When traveling to Austin this will be my hotel of choice.

  • Stayed: June 2012, travelled on business
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1  Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you so much for your continued loyalty to the Westin Austin at the Domain. We very much appreciated your wonderful review! We hope you come back and see us again soon!

Sean Haughey
Front Office Manager

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787 - 793 of 1,094 reviews

Reviewed 28 June 2012

What was originally intended to be an in-town night away for a sleep-deprived mama (me!) turned south when by sad coincidence our electricity (among other things) got knocked out by a tree at our home. So without any notice to the hotel about a change of plans, I showed up with two children under 2 and my husband in tow. We were greeted with warm smiles by the front desk personnel and they quickly called maintenance to get two cribs put in our room. Before I could blink, they had given my daughter a Westin Kids Club bag that kept her occupied while we dealt with phone calls to insurance and the city power company. My daughter loved the hat so much she wanted to sleep in it (!) and walked proudly out of the hotel with her Westin 'backpack' on the next morning. And after being in a house without air conditioning on a 100+ degree day, I was thrilled to enter our room and find two complimentary bottles of water. All small things but on this day made a big difference.

  • Stayed: June 2012, travelled with family
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Thank tepirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Thank you for sharing your experience with us! I am sorry that the circumstances of your visit were not good but very glad that our team was able to help you make the best of the situation. We strive to provide a restful and rejuvenating haven for our guests, and it seems we really did so for you. I hope your daughter still wears her Westin Kid's Club hat and backpack proudly. We look forward to welcoming you back in the near future!

Sean Haughey
Front Office Manager

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Reviewed 28 June 2012

We had made a last minute plan for Austin and chose the Westin based on the reviews. Peaceful area, heavenly beds, clean and modern baths made this trip very relaxing. Buffet breakfast was great; the staff at the restaurant is very family friendly. One complaint we had and made to the front desk was with regard to parking. We came back around 9:30pm and every single compact car parking spot was taken by big SUV's and some cars were parked badly in 2 spaces. It took us a while to find parking (and when we did it was kind of far). Other than that, it was a great stay.

  • Stayed: June 2012, travelled with family
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1  Thank rxsahiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you for sharing your feedback regarding your recent stay with us! It appears that our team took excellent care of you. I would like to apologize for the difficulty you had in finding parking. In the future, if you are having trouble finding a suitable parking spot, please bring your car to the front entrance and one of our valets will be delighted to assist you. We hope to see you again soon!

Sean Haughey
Front Office Manager

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Reviewed 26 June 2012

The positive write-ups from other reviewers are echoed here. Brief trip for me when I stayed at this Westin, wish it had been longer. Very comfortable rooms, very nice and comfortable lobby layout---I'm no expert in architecture but the design and building seems to nod to local design, and is warm and inviting yet understated. Pretty darn good restaurant and bar (good snacks at bar, and very good breakfast). The staff was professional, to the point, but friendly and responsive. There will be some reviews that indicate you are not close to the action in Austin, meaning the downtown scene. True, however, this is about a 15 minute drive away and there are other sites nearby to check out. The Domain area that the Westin is situated in is one of the shopping mall areas that are filling in the suburban sprawl in Austin. But the area itself is well laid out and accessible. If you need to unwind on business travel, or are willing to make a brief drive to other parts of Austin, this may be one of the best hotel options in the region...one of those places where you're just tempted to hang out in the hotel the entire business trip instead of going out.

  • Stayed: June 2012, travelled on business
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Thank jagtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you for submitting a review of our hotel! I am very pleased that you enjoyed your stay with us. The team at our restaurant - urban an American grill - is very appreciative of your complimentary words!

It appears that you were able to take advantage of all that The Domain has to offer - great shopping and dining. As you stated, we are indeed an easy 15 minute drive from downtown Austin if you wish to explore outside of The Domain.

We look forward to welcoming you back!

Sean Haughey
Front Office Manager

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Reviewed 20 June 2012

We stayed here last year for our anniversary and enjoyed it so much we decided to stay again this year. The hotel is nice & clean. The beds are very comfortable and we always love the soaps & shampoos. The staff is very warm and welcoming and the concierge was very helpful and informative about all of the eateries in the Domain, not just the hotel restaurant. We were pleasantly surprised to find champagne & chocolate-covered strawberries in our room upon our return from dinner. We did mention it was our anniversary at check-in, but we had no idea they would do something like that for us. We will definitely be back and recommend the Westin at The Domain to others. Do not expect to get a nice view at this hotel... It's really either of the pool with electrical towers nearby or of Macy's at the Domain. But, if that's not of concern to you, then this is a great place to stay. We've never had a problem with parking. There is valet parking available, but it is pricey, but we don't find it necessary since there is a hotel parking lot very close.

Room Tip: The executive level rooms are just a few dollars more, but are a little bigger and I believe often i...
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  • Stayed: June 2012, travelled as a couple
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Thank Jeannie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for choosing to celebrate your anniversary at the Westin Austin at the Domain! I am so glad our team was able to surprise and delight you on your special day. Please note that our Heavenly Bed and white tea bath products are all available for purchase at westinathome.com. We hope to welcome you back soon!

Sean Haughey
Front Office Manager

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Reviewed 20 June 2012

Was there for a 4 day business trip, and loved it! Stay on the 4th floor if you can, it's the executive suites.

Very good rooms, comfortable and what not. Loved the view, the facilities (big gym + pool) and also some business centers and meeting rooms. Conveniently located in a nice part of town, with a lot of shopping/eating options within walking distance.

The frontdesk staff was awesome, and when we asked for some eateries, they even printed directions from google maps for us to carry!

Room Tip: 4th floor executive suites.. nice.
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  • Stayed: June 2012, travelled on business
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Thank Hemanshu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for your wonderful review of the Westin Austin at the Domain. I am pleased that our team took such good care of you. The Domain is definitely a very enjoyable part of Austin. I am glad you were able to experience what it has to offer. We hope to see you back soon!

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Reviewed 18 June 2012

Very nice hotel! Good bar and restaurant and good location for food options. However, if you are visiting to see Austin, it is not close to where true Austin sites and activities are located. If you are familiar with Austin, it is not a bad drive to get to everything.

  • Stayed: June 2012, travelled as a couple
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Thank elainepirwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for your feedback regarding your recent stay with us. I am very happy you enjoyed your visit! Although we are not located downtown, The Domain is a fantastic area situated just 15 minutes outside of Downtown Austin with plenty of exciting places to explore, shop and dine! We hope you choose to return in the near future.

Sean Haughey
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Austin
#16 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range: £124 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Texas

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