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“Usually a good hotel”

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The Westin Austin at The Domain
Ranked #40 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 17 April 2014

I've stayed here at least 4 times and I generally find it to be a good hotel. It is situated within the Domains Mall and so is within easy walking distance of many shops and restaurants.

However, on my last stay, my room was not serviced despite my being gone between 7:30 am and and 9:30 pm; my room service breakfast tray was still in the room. I had not used the Do not disturb sign at any time. I had not signed up for the Go Green program. At 9:30 pm, I really didn't want to wait to get my room cleaned. I complained when I checked out and was offered 500 points which is the normal reward for Going Green and voluntarily not having the room serviced. Not really an adequate compensation...

  • Stayed: April 2014, travelled on business
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Thank GrantL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear GrantL,
Thank you for your review. We pride ourselves on being the cleanest and friendliest hotel. Your ratings tell us we need to work on this. We will!
We hope to see you again,
VR,
Dave

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Reviewed 16 April 2014

First thing I like about this hotel is its location. Its right by the shopping area so its easy to do some quick shopping at Neiman, Colehaan or Macy's. There are also several restaurants around the area and even a movie house.
The hotel is clean and service is quite good. Food is quite decent given that we were here for a conference --- my experience is that conference food is usually crappy.
The rooms are spacious and clean. And they provide free Starbucks coffee in the room.
And if you are here during the rainy season, they offer to take you around the area in a golf cart and you will just need to call them up for a pick up! Definitely a value added service!

  • Stayed: May 2013, travelled on business
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Thank MJB1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear MJB1104,
Thank you for the detailed review and recommendation. I hope you chose to stay with us again during your next trip to Austin.
VR,
Dave

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Reviewed 15 April 2014

I stayed here for four days while in town for the Austin1020 road race (running). Had a king room that was very nice. Huge shower (but I missed having a tub after running 10 miles!) Directly across the street from Macy's. The Domain area is full of shops and restaurants, from Tiffany's and Louis Vuitton to Dick's Sporting Goods, all within walking distance. Hotel has a restaurant and bar, but we were so busy sightseeing we didn't have a chance to enjoy them. Would definitely return.

Room Tip: We stayed on fifth floor. Quiet. Even side of hotel looks at a condo building. Odd rooms look at...
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  • Stayed: April 2014, travelled with friends
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Thank SpoiledRottenMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear SpoiledRottenMom,
Isn't the Ausitn 10/20 a great event? We love it! Hopefully you'll return before next year.
Sincerely,
Dave

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Reviewed 14 April 2014

Beautiful hotel with lovely lobby. Greeted by genuine kindness when entering the hotel...each time! Young, sometimes, inexperienced front desk help. Don't really have the answers to simple questions..."can you send a fax for me because the meeting room fax is not working?" Enjoyed having the shopping right across the street!! Beautiful area to walk at night, see a movie, have dinner and safe walk back to hotel. Tons of boutique shopping!!
Room was expansive and very comfortable! Beautiful bathroom...very spa-like! Ordered a bottle of wine and was quickly served with extra glasses of water with lemon without even asking!! Thank you! I would love to return and would HIGHLY recommend your establishment!

Room Tip: Careful for the weekends...a big wedding venue!
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  • Stayed: March 2014, travelled with family
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Thank DCW711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear DCW711,
Thank you for the review and the wonderful recommendation. Were glad you chose to have your mother/daughter weekend with us.
Sincerely,
Dave

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Reviewed 14 April 2014

Staff is extremly helpful and friendly. Rooms are spacious and the location is perfect for business travel or even personal travel. Food/service and Hotel Restaurant are excellent. Plenty of entertainment with Mall next door.

  • Stayed: March 2014, travelled on business
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Thank delaina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear delaina t,
Thank you for your review and recommendation. When you're back in Austin we hope you stay with us again.
VR,
Dave

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Reviewed 11 April 2014

I stayed here for four days in March while on a business trip to Austin.
Very friendly and helpful staff, and impressive guest record systems - they found my loyalty program details which had last been used in 1996.
Comfortable room, good food in the restaurants, good location with nice shops and eateries close by.
SXSW was on so the town was full, live music in the bar every evening.
Will happily stay there again.

Stayed: March 2014, travelled on business
Thank ShaneH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear ShaneH13,
Thanks you for your review. Do me a favor though, don't wait 17 years before returning again. We want to help you earn those SPG points!
Seriously, we appreciate your review and your business. We look forward to seeing you again.
VR,
Dave

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Reviewed 8 April 2014

Son lives and works in the domain area in Austin and wife and I visit from Georgia. This Westin location is very convenient to the Domain shops and restaurants. Walkability is great for everything. Urban bar/restaurant in Westin is great in all aspects service/food/value. We have entertained there many times and they go out of their way to make it enjoyable. I am a big fan of Westin and this location is one of the best. Highly recommend.

Room Tip: Executive level facing west
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  • Stayed: April 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded 28 April 2014

Dear Brandon H,
Thank you for your review and recommendation. We look forward to seeing you again and hopefully your son become a regular with us. With live music six nights a week and great "locals" club we are a good value in the area.
Sincerely,
Dave

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Austin
#16 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range: £139 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Texas

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