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“First Time at any Westin... Excellent Hotel, Excellent Location!!!”

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The Westin Austin at The Domain
Ranked #31 of 203 Hotels in Austin
Certificate of Excellence
Miami, Florida
Level 6 Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“First Time at any Westin... Excellent Hotel, Excellent Location!!!”
Reviewed 5 August 2014

This was my FIRST time at any Westin Hotel in the World, i was very surprised at the amenities in this particular Hotel and the comfortable that was for my and my Son... The Hotel is very Modern and with an excellent Location for many places in Austin... regarding the Shopping you are just walking distance to the Domain (Shopping Center)... The Breakfast was included in my rate and have it plenty of options in the Restaurant Hot and cold items with Full service Breakfast... One night i decide to try the URBAN restaurant and let me tell you that the plates was very nice done and not over priced... My Son love the Pizza!!! for sure my next trip to Austin i would stay at the same Hotel...

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Mario K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2014

The hotel is located in "The Domain" next to the highway just outside of Austin, yet very quietly situated. I was booked into a room that hadn't been cleaned yet and therefore immediately received an upgrade. Lucky me :-) Everyone can make mistakes, it's great to meet people who know how to correct them well.
As we were tired from travel, we had a late dinner at the hotel's restaurant, that served excellent drinks and food for reasonable prices. The next day we had dinner in one of the nearby (walking distance) restaurants. Breakfast buffet is delicious, with a wide variety of local and international specialties (try the grilled grapefruit!)
Staff was extremely helpful and friendly at all times. The rooms are spacious, very clean and have all modern comfort. I can truly recommend this place if you ever have to travel to Austin.

Room Tip: 531 was excellent :-)
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank pascalw1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level 6 Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2014

As usual, the Starwood group hotels are great, and the Westin in the Domain is no exception. The hotel has a good atmosphere and is very comfortable. Not so far from Austin downtown, and it also has the best shopping mall next door (walking distance). The entire hotel is in perfect condition; the hotel provides a service exceptional. The cleaning its oustanding, by the way! So, for me, best option in town!

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank agustin e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 August 2014

We called ahead to this hotel when fleeing a bad experience in another hotel. Because they didn't have 2-room suites, we had to get 2 adjoining rooms. I was told no problem and just to come in. It was 10:30 at night and we had our young son with us. We get there and there's no way to pull up to the valet area. Cars are parked there and nobody is moving them. The woman who checked me in is snooty and she informs me the room is now gone. The only room they have is on the " pet floor". Great. My biggest concern was noise. The pet floor is one floor up and there is music blaring through the lobby bar. She assures me we won't hear the music upstairs. Also told me the valets leave at 11:00 and can't help us with our belongings. It's 10:50 at that point.

We carry our sleeping son through the lobby with the blaring music and my husband has to make 2 trips outside to get our belongings. Finally in the room. Ahhhh. Until our air conditioner clicks off and yes....I can hear the music downstairs. Super.

The next day we switch rooms to a higher floor. The noise from music is better but I still hear drunk people in hallways singing and talking in the middle of the night. This is not a family friendly hotel. The rooms are nice and comfortable, but these other issues take away from the experience.

The last night there I go over to the window to close the curtains and I notice black mold all over the air conditioning vent and wall next to it. Disgusting. I don't want any of my family breathing that. Two nights for 2 adjoining rooms and over $800 spent. Should have been infinitely better.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank gibster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2014

This was my second visit to the Westin. I have offices in Austin and visit regularly with work. I stayed for 7 nights and was very satisfied with my room, the food, and the overall service from staff here.

I joined the rewards program and was given a room on the 8th floor. The bed was huge and very comfortable. Shower pressure was good. Being a European, I wasn't used to the heat of Texas and had no issues with working the air con - which is always a bonus.

The kobe burger in the restaurant is great value and very tasty. Make sure you try it!

Look forward to my next stay.

Green Features: Join the reward program and the green program - you get a $5 voucher each day to use in the bar or restaurant if you reuse your towels and don't change your bed linen.
  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Scottish_Steveo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 July 2014

We've been to this hotel a few times and really like it more and more each time we come. It has such good service from the time you check in, to the time you check out. The hotel restaurant serves great breakfast, lunch, and dinner. As for the rooms, we stay on the executive floor, which gives you complimentary Wifi, two breakfast vouchers, and free water. Also, the area is a great place to just wander around and have fun because there is endless opportunities in The Domain. If you're traveling to Austin, I would stay at this hotel over all others.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank hjg61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 6 Contributor
284 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 28 July 2014

My husband and I stayed at this hotel while in the area for a gathering at the Domain. The location is super convenient if you need to be in the Domain area; however, it is a bit of a drive from downtown so don't think you'll easily get to/from downtown while at this location.

The lobby is very high-end, just what you would expect from Westin. As a Gold SPG member, we were given recognition but unfortunately, no upgrade. No explanation but perhaps there was nothing available. We don't know. Other than that, the customer service was warm and friendly.

The king room we had was done in a very soothing color palette and the Westin signature bed was just a heavenly as I remembered. Overall, the room was very comfortable and the bath was large enough for two people to get ready in without too many issues.

We did not eat at any of the restaurants so I can't comment on those. For people going to other locations in the Domain, there is sometimes a golf cart that will take you around the area - but it seemed like we could never get any of the staff to take us - even when we were heading to the Aloft (a sister property down the street).

Aside from small lapses in customer service, the experience was great - if only because the room was so comfortable.

Green Features: The green program is a great way to earn points on SPG!
  • Stayed December 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank lakeflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Austin at The Domain

Property: The Westin Austin at The Domain
Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Texas

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