We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,249)
Filter reviews
1,250 results
Traveller rating
716
367
99
33
35
Traveller type
Time of year
LanguageAll languages
More languages
716
367
99
33
35
Show reviews that mention
All reviews heavenly bed shopping and restaurants within walking distance business trip breakfast buffet front desk staff business hotel hotel restaurant live music whole foods i highly recommend this hotel very nice hotel definitely stay here again fitness center downtown spg conference
Filter
Updating list...
132 - 137 of 1,250 reviews
Reviewed 15 January 2018

In our last visit to Westin, we had low water flow in the bath sink and shower. After a call to the front desk, and a quick response from engineering, part of the issue was addressed easily, though the other part required more repair. To accommodate us, Laura, the front desk manager, readily moved us to another room so we wouldn't have to wait, as we hadn't unpacked at that time. A caring staff, and making us, as Lifetime Platinum guests, feel appreciated.

Room Tip: Laura is the best.
Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
Thank epaulb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 17 January 2018

Thank you for your feedback!
We sincerely apologize for the engineering issue but are so delighted to know that a unexpected problem quickly turned into a resolution with a positive outcome!
We appreciate you and will make sure to spread this to our team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018

This hotel is very well kept and appealing. The staff is nice and very efficient. I had one small issue with my room and it was taken care of immediately. Enjoyed the live entertainment in the lounge. Great location - variety of shopping and restaurants within walking distance.

Room Tip: Book early!!
Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 17 January 2018

Thank You for your 5 star rating! We appreciate you and are delighted to know you had a good experience with us at the Westin!
We appreciate you and hope to see you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

I was expecting better. While the location is great, the rooms are merely average at best. Lighting is terrible, the switch at the door only turns on the entry light which is not very bright. All other lights must be turned on at the fixture, which means groping in the dark for an unfamiliar light switch. And even with all lights on it felt inadequate for the room. The window sheers are blinds that roll up from the floor, many pulls on a cord. May look fancy, but not practical if you want to just open it a crack to take a peak outside. But worst of all was that water pressure was awful at the sink, it took 5 to 10 minutes for the hot water to run hot. Even the shower took that long for the water to turn hot. I'm not kidding here, my room was at the far end of the hall presumably farthest from the supply, but that is no excuse for it to take that long for hot water to flow. For the price this hotel charges, and as SPG gold, I expected better.

Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori78758, Manager at The Westin Austin at The Domain, responded to this reviewResponded 11 January 2018

David, thank you for your feedback regarding your stay with us. While it is our goal to exceed every guests expecatations every time, we clearly fell short of this during your stay. We did recently have an issue with water pressure that affected a few rooms which has since been corrected and apologize that your room was one of them. We do hope that you will try us again during your next stay as we woudl love the opportunity to exceed your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

Great hotel and experience. Staff are beyond accommodating and make staying there a beyond pleasant experience. Location is walking distance to so much. Highly recommend and will for sure stay there again.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank breimschissel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 11 January 2018

Thank you for your feedback!
We are so delighted to know you had a good experience with us at the Westin. We appreciate your positive feedback and thank you for choosing us to meet your hotel expectations.
We hope throughout your travels to the domain you will stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Great hotel- and very well located- all of the shops and restaurants of the Domain are right there and within easy walking distance. The friendly and attentive staff helped out with every need. We will stay there again if possible.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank graymcdowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, other at The Westin Austin at The Domain, responded to this reviewResponded 5 February 2018

Thank you for your feedback graymcdowell and for your 5 star rating!
We appreciate you and and hope you will continue to stay with us throughout your future visits to the Domain!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews