Reading the reviews reminds me of a Seinfeld episode "Bizarro World". I cannot believe we
are reviewing the same motel. Just to be clear, this La Quinta is on Lakeline Mall Drive just north of 183 near Cedar Park. It is about 4 years old, and there is heavy road construction apparently extending Lakeline Mall Drive north. My wife and I stayed there 4 nights in March 2014 ... and it was a TERRIBLE STAY for nearly $800. The staff is incompetent. My wife had to fight with housekeeping to clean the room by noon so she could shop. Then she had to argue with them about leaving fresh soap and a bath mat. The morons picked up all but a tiny 1/3 bar of soap and left no replacements. The same day they picked up the bathmat and did not leave a clean one. We nearly ran out of toilet paper because the cleaning staff did not leave clean rolls. When my wife complained to the front desk it took them quite a while to deliver fresh rolls. The cleaning staff supervisor appeared irritated that we didn't go along with the motel's "Save the Planet" program of changing the sheets every third day ... a program I have relabeled "Save the Franchise Owner Money". That wasn't the worst house cleaning incident. My wife was using our bathroom Sunday morning as we prepared to leave, so I used the restroom near the front desk. It seemed clean so I felt comfortable using it. Imagine my surprise when I discovered there was NO TOILET PAPER. I's a good thing the toilet seat covers did not stop up the plumbing. There is more. The 'free' breakfast is worth just that
.. ie, zero. One morning they put out one danish in the covered tray. It was very early so you shouldn't conclude there had been a run on danish. My friend's apple was so green he couldn't slice it. Our last night I asked the gal at the front desk to give us two wakeup calls ... 2:30 am for my wife's medication and 5:30 am so we could catch an early flight out of Bergstrom. When I called at 11 pm to make sure the wakeup calls were set, the guy at the front desk told me he had no record of them. I stayed on the line as he searched around and he finally came back on, "I found her note .... you want 3:00 and 5:30 calls". I corrected the first time and lay awake half the night wondering if the calls would come through. I have saved the 'best' for last. I had booked a room in my name for a friend who would join me at the UIL basketball tournament in the Drum. Both our reservations were for 4 days. When he returned from the last games late Saturday night, he discovered to his dismay the staff had rented his room to someone else and packed up and stored his belongings in a closet. They gave him another room, but he had to unpack and repack early Sunday morning for a drive back to the Hill Country. I have written over 50 tripadvisor reviews of restaurants and hotels, and THIS IS MY MOST NEGATIVE REVIEW EVER!. .. .
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- Also Known As:
- La Quinta Inn And Suites Austin Cedar Park Lakeline
- La Quinta Inn & Suites Austin Cedar Park Lakeline Hotel Austin
- La Quinta Inn & Suites Austin NW/Lakeline Mall Texas