For the totally ridiculous price of the OMNI owned Barton Creek Resort & Spa, you should receive much better customer service (should be on par with Four Seasons and the Ritz Carlton). You should also expect the hotel to be in much better shape with five star amenties but this is not the case...the rooms need updating; the carpets need cleaned, the walls need painted and etc. There is not an adult pool so we had to endure the teenagers running around & screaming & carrying on. The pool is just blah; kind of like you are at your grandma's house. The entire hotel is kind of run-down and needs a refresh. We took a yoga class and the ceiling tiles are all water stained and they have towels under the door frames so water doesn't come in from outside. The poor instructor's audio system was all crackly and we had to pay $20 pp for the yoga class after paying $800 per night for our room. The indoor pool furniture was all broken and rusty and the walkway from the indoor pool to outdoor pool had a bunch of hand tools and wheelbarrows and dirt and mud everywhere. The whole place is just kind of old and bordering shabby which wouldn't be bad if you were paying $100/night for a stay. The valets were all confused when we got there and when we went to get our car for dinner they could not find it and the keys ended up being in the ignition while it was randomly parked in the street (not the hotel driveway). The service at the pool is non-existent and the white towels were all stained. We were very upset when we were in the jacuzzi and 10 teenagers came in and started hollering and screaming--all the adults (6 couples) in the jacuzzi got out and left. We are not a neighborhood pool---we are at a $800 per night hotel!!! We had our preferences in the OMNI select guest and they did the opposite of everything in our preferences which really turned out to be funny b/c it was just so appropriate for our entire experience. We had to call the front desk twice to get shampoo in our room after it was supposedly cleaned. The golf course prices are well over $200 pp per round and the golf carts don't have GPS and one of the golf carts we had did not even have a club/ball cleaner. The Fazio Foothills is a narrow and challenging course that is well groomed and sort of "fun" to play. The Fazio Canyons is a beautiful course that is much more fun to play than Foothills but still challenging. The clubhouse is like a little shack/cabin thing and they have the golf carts in an event tent; sort of strange set-up. For the 1st 6 holes of the Canyons course we had the maintenance crew stalking us with the lawn mower that cuts the tee boxes....now we just paid an arm and a leg for golf and hotel and we have to have this guy follow us and wait for us to tee off while he mows the tee boxes? So much for peaceful golf--we had the roar of the law mower for 6 glorious holes! The golf attendents at Canyons didn't even wipe down our clubs when we got in and just sort of stared at us and asked us if we liked the course. In comparison to La Cantera and JW Marriott in San Antonio...well OMNI Barton Creek is like the Holiday Inn version with a very inflated price tag. OMNI needsto decide if they are going to be a five star hotel bc people will not pay these outrageous prices for the lack of customer service, lack of an appealing property and lack of amenties. When we pay the kind of money per night that we did at Barton Creek, I want to feel like the Four Seasons makes me feel. We ate in the Wine Bar one night and the bread pudding was amazing but the tenderloin salad was supposed to be medium rare and the meat was purple...gross. Don't ask for bread or s&p b/c they takes about 15 minutes for each request and they put the service charge on already so there is no motivation to care about service. The breakfast was good with good variety but I would not have paid for it (the meal was included in the price of the hotel/golf package). There is absolutely nothing special about the OMNI Barton Creek except the view and that is free and a gift from Mother Nature. The OMNI needs to get their act together and update/upgrade this property to a five star hotel with a highly trained staff and take a hard look at their amenties, services, food and etc. There is no way that they can compete with the luxury hotels (Four Seasons, Ritz, etc) The OMNI can have these inflated prices and people will come ONCE and realize it is a joke and go back to the hotel resorts that understand that if you charge a premium price, you have to deliver a premium property with premium service, amenties, food, location and etc.
- Official Description (provided by the hotel):
- Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more less
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- Also Known As:
- Barton Creek Hotel Austin
- Barton Creek Resort And Spa
- Barton Creek Resort Club
- Omni Barton Creek Resort & Spa Austin, Texas