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“Beautiful Resort; Poor Execution; Poor Layout” 2 of 5 bubbles
Review of Omni Barton Creek Resort & Spa

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Omni Barton Creek Resort & Spa
Ranked #48 of 197 Hotels in Austin
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful Resort; Poor Execution; Poor Layout”
2 of 5 bubbles Reviewed 5 June 2014

The resort is beautiful inside. I had a serious billing issue which took quite a while to resolve, even though management knew that the issue existed two days prior to my bringing it to their attention. I would expect better from a hotel which aspires to white glove service. Also, the self parking facility is too far from the hotel in the Texas heat. Virtually forces you to valet.

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
4 Thank Leonard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,768 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (229)
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English first
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014

A nice venue with great tennis courts, linens and staff. Plesantly surprised by the lush setting in the hills of Austin. The pool was nice and had a family friendly setting. I do not gravitate to traveling to Texas, but I would stay there again.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, 11 June 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

Great spot for a few days of R&R. Nice staff, good amenities including a nice resort pool and spa and great golf courses equals one happy family. Close enough to get into Austin easily and yet far enough out to feel relaxed and at ease in the Texas hill country. Would recommend Barton Creek Resort with pleasure.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank James Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, 11 June 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu
Level Contributor
141 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

Hotel staff were friendly; however value for resort was subpar; rooms dark (not enough lighting and ours faced awning and wall); tears in towels/cloths (really? for an upscale resort?); some of the rooms seemed very dated/old needing renovation; bar service SLOW; didn't try restaurants (we were there for 3 days for a wedding); watch out for resort fee (not disclosed when reservations made); wiFi connection slow as molasses (in this day and age???); thought breakfast was included per website however not with the wedding package --- hmm; so they offer coupon for "free" coffee in the morning at shop in lobby --- only to be told once we ordered latte that we would be charged additional $2 for "special coffee"; in other words few in our wedding party thought this was a high quality resort experience similar to other resorts; rooms weren't special; service wasn't exceptional; amenities lacking; only one elevator working

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank AlohaHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, 5 June 2014
Thank you for being our guest recently and taking the time to let us know of the areas where you felt we could improve. We are sorry that you did not feel like all of our resort offerings met your needs. We appreciate your patience as we continue to make upgrades to meet exceed guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, United States
1 review
4 of 5 bubbles Reviewed 4 June 2014

This hotel was chosen for a business conference I attended. The hotel upon entrance and all the public amenties are quite impressive and nice. The rooms, for the price, were just average. Nothing to complain about really. Staff was amazingly friendly and helpful, food was great and the conference venue was outstanding as well as the service we received there.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, 5 June 2014
Thanks for taking the time to provide feedback about your recent stay with us during the conference. We're pleased to hear you enjoyed our resort facilities and excellent service by our team members. Looking forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Ridge
2 reviews
2 of 5 bubbles Reviewed 2 June 2014

I would never recommend this resort to anyone. The ice machine didn't work. There was only one elevator for us to use since the other one was not working. We had a difficult time finding shopping nearby. The chairs at the pool were all occupied with towels even thought people were not using the chairs. There should be some method to insure consideration of others in the seating.

  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Baxter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, 5 June 2014
Thank you for taking the time to provide feedback about your recent stay at our resort. We're sorry to hear your experience didn't exceed your standards. Your comments are much appreciated as we continue to strive for excellence in guest satisfaction and make improvements to our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

Picturesque, relaxing, simply beautiful....and we don't even play golf! And as well as breakfast - which is typically very good in hotels of this caliber - all the meals in every one of the hotel's restaurants were excellent, both in terms of food quality as well as service.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Barton Creek Resort & Spa

Property: Omni Barton Creek Resort & Spa
Address: 8212 Barton Club Dr, Austin, TX 78735-1406
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#19 Luxury Hotel in Austin
#30 Business Hotel in Austin
#41 Family Hotel in Austin
#44 Romantic Hotel in Austin
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Number of rooms: 309
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
Reservation Options:
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Also Known As:
Barton Creek Hotel Austin
Barton Creek Resort And Spa
Barton Creek Resort Club
Omni Barton Creek Resort & Spa Austin, Texas

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