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“It was amazing, but the outcome very upsetting.”

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Omni Barton Creek Resort & Spa
Ranked #57 of 203 Hotels in Austin
Reviewed 17 August 2014

My husband and I went to stay at this hotel for our honeymoon. The location is just beautiful. The staff veey friendly, they made us feel like a king and queen. Room service was fast. The pools were beautiful. Everything was spot clean. But there unfornatley was a downfall. The person that made our reservations put the wrong last name so when we arrived we technically didn't have a reservation. So the front desk attendant had to have her manager come help us, they found our reservation and our last name was mispelled. So after that we went to our room and found out that we had a suite. It was breathtaking. On our check out date we got the bill we didn't owe anything everything was taking care of. Two days later we are negative $289.00 in our bank. The charge came from the hotel. So I called the hotel and they told us that we were charged for the update of the room which we didn't ask for; we thought that the room was given to us from their mistake.then they said that they took the money out for our stay on the 8th. Which on the bill it clearly stated it was taken out on the 6th. They said that they would have a Manager call us back, never got the call, so I had to call again. They refunded 174 back which was the update rate but that's all I told them that they needed to refund the rest of our money back. So they said a manager would call us. We are now going on day 3 and still no call and we are still negative. Will we stay again? Possibly no, I don't want to go to a place were I can't trust them with my funds.

  • Stayed: August 2014
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4  Thank shawleata w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

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1,391 - 1,397 of 2,185 reviews

Reviewed 16 August 2014

Nice location, nice bedding, but customer service needs to be improved. Furniture was worn and torn and if they were expecting a Frat party, not customers spending premium prices to stay. It was ran as if there was no General Manager on duty or as if the GM was on a major budget cutback.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

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Reviewed 16 August 2014

Beautiful grounds, very clean hotel, great food and extra large rooms. In room dining is pricey but the food is good. We loved mini-golf, the indoor and outdoor pools and the spa area. The grounds are just gorgeous. It's hard to believe it's in Texas.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Tricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!

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Reviewed 16 August 2014

I know that hotels cut off from competitive eating places have the opportunity to serve expensive tasteless food, but Just because you can doesnt mean you Should...even my teenagers found the food inedible.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Alistair F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. Your feedback has been passed along to our director of food & beverage and will be addressed with the appropriate team members. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

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Reviewed 13 August 2014

I was extremely dissatisfied with my experience. When I arrived, the person checking us in asked me to repeat my name 5 times. English is my second language but one would think that if she was unable to understand me after the second time she had me spell my name out (K-N-E-B-E-L), she would have asked for my driver's license instead of making me repeat myself 5 times and then saying (after viewing my license), "Oh, you have an "N" in your name...you should have said that." She then proceeded to tell us that we were 15 minutes early for check-in and that we needed to wait for a room. We waited in the lobby for an hour and when we noticed a second set of people walk in, get checked in, and proceed to their rooms, I approached the counter again and asked why our room wasn't ready - a gentleman behind the counter interceded and said that our room was ready. It's a shame that had I not approached the counter we would've been sitting in the lobby for who knows how long. We then made it to our rooms, finally, and the quality was not up to par for the price we paid. I could've stayed at a Budget Inn and not known the difference once inside the actual room. The furnishings were cheap looking and the rooms not impressive at all. To really add some icing to the cake, the pricing provided to us for golf was 1/2 of the actual pricing...apparently we were quoted originally for two people although 'd advised that our party had four people. Arriving with the expectation of one price and having the actual price be twice as much is very disappointing. All in all, this experience was pretty terrible. I felt like I was given an unreasonably difficult time about my accent, and the service at check-in left a sour taste in our mouths, setting the tone for our entire weekend. Add to that the poor room quality and the golf pricing misquote and we won't be back again. We are going to proactively recommend to others that they do NOT consider this Omni as a viable place to stay and vacation.

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Omni Hotels & Resorts
2  Thank Hyo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. Your feedback has been passed along to our director of rooms and will be addressed with the appropriate team members. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

rooom wasn't ready when we arrived (two hours past check in) was told we would receive champagne and strawberries for the inconvience- we never did. breakfast was gross and way too expensive. would not come back

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Mason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your recent stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Do NOT stay at this hotel. The only people who are welcoming are the valet attendants and the bellmen. The employees at the golf store are racist. There's no other way to describe it. The retail outlet employees, along with the coffee shop employees are useless as well. Horrible service. it is not worth staying at this hotel!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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4  Thank America G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this reviewResponded 22 August 2014

Thank you for taking the time to provide feedback about your stay with us. It was very disappointing for us to learn that you felt your experience wasn't as pleasant as you had anticipated. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Barton Creek Resort & Spa

Address: 8212 Barton Club Dr, Austin, TX 78735-1406
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#20 Luxury Hotel in Austin
#30 Family Hotel in Austin
#30 Business Hotel in Austin
#44 Romantic Hotel in Austin
Price Range: £153 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Number of rooms: 309
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
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Also Known As:
Barton Creek Hotel Austin
Barton Creek Resort And Spa
Barton Creek Resort Club
Omni Barton Creek Resort & Spa Austin, Texas

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