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“Bit of a dissapointment” 3 of 5 bubbles
Review of BEST WESTERN PLUS Austin Airport Inn & Suites

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BEST WESTERN PLUS Austin Airport Inn & Suites
Ranked #48 of 197 Hotels in Austin
Certificate of Excellence
S Fla
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bit of a dissapointment”
3 of 5 bubbles Reviewed 17 October 2013

Stayed in July on a Sunday thru Thurs. By Tuesday breakfast items (yogurt) were out and was told they were on order. Called the Hotel and left a message with the front desk who was to turn over a problem to the Mgr..about bug bites .This is now October and still no phone call. We have stayed at other Best Westerns and always happy with service and accommodations.-

Stayed July 2013, travelled on business
Helpful?
1 Thank goingsomewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 reviews from our community

Traveller rating
    179
    120
    35
    16
    11
See reviews for
113
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

I have been stayed at many Bestwestern locations and by far this location is the best at a very reasonable price. The room is big, modern, comfort and clean, the bathroom is large. The location is very good and easy to access to UT Austin.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelDir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 14 October 2013
Dear albi,

I would like to thank you for taking the time to write about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.

I do hope to have you back with us.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orillia, Ontario, Canada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

Best (and least expensive) airport hotel I've ever stayed in. We used the business centre as soon as we checked in to print our boarding pass, signed up for our shuttle the next morning and headed right up to our room. We even had a choice of which floor, which I really appreciate. Was happy to see tall ceilings in a city hotel. The room featured modern decor and was incredibly clean and very spacious. We were so impressed with everything, especially when considering what we paid ($65 a night just doesn't happen in Canada). Breakfast, although it was nothing special, started at 5 am and our shuttle was there waiting right on time. It took about fifteen minutes for so to get to the airport. Overall, better than many hotels two or three times the price.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Katelin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 2 October 2013
Dear Katelin B,

I would like to personally thank you for taking the time to write such wonderful things about your experience.

Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment and it always gives me such great pleasure.

Many thanks again and we look forward to welcoming you back the next time you are in Austin, TX.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

We stayed here for 5 nights during Austin Psych Fest at the end of April 2013. This is a newer hotel and is very clean. Got an incredible online deal for $78 per night for a king suite by booking 7 months in advance. Friendly staff and the king suite was very spacious. Mini refrigerator, microwave, lots of counter space and cupboards. My partner has a bad back and the bed was one of the best we've every slept on, so comfortable. We are going back next year for Psych Fest and have already booked this hotel again for 5 nights. Highly recommend.

Room Tip: With beds like these, they're all good rooms. But if you like space, go for a suite.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank shcje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 27 September 2013
Dear shcje,

Thank you so much for the great feedback from your recent stay with us at Best Western PLUS Austin Airport Inn & Suites.

I am sure readers will appreciate the detailed review of your stay. I am so glad you enjoyed your time with us and will be sure to pass on your lovely feedback to all of the staff here.

Many thanks again and we look forward to welcoming you back next year for your Psych Fest in Austin, TX.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SERED
1 review
5 of 5 bubbles Reviewed 24 September 2013

I come from Slovakia and stayed here with my wife 3 days. At first I was very satisfied with the hotel staff. Manager and receptionists were very kind, caring and willing to help especially with my problems. Rooms were absolutely clean, perfectly cleaned every day. Hotel is very quiet, has a superb location close to the airport and you can also use maintenance of swimming pool.

People who enjoy a pleasant atmosphere and nice staff, here find exactly what were looking for.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorbertSLOVAKIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 27 September 2013
Dear NorbertSLOVAKIA,

Thank you for your great review of our property and staff. I amm glad that your experience with us was a great one.

Your comments were shared with the staff and they were truly honored to have provided for you and your wife a clean room and great customer service.

We all look forward to seeing you again, should your travels bring you back to our area.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethel, Maine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

Excellent place to stay. Five -10 minutes to the airport via hotel shuttle. Staff was extremely efficient and helpful about places to eat. We had a King Room which was a very big room, nice accommodations and also a large bathroom. Nice to also have fridge and microwave. Laundry on site was also a nice thing to have, which we took advantage off. Was very surprised to see that when we took the 5 a.m. shuttle the next morning, that breakfast was already made. This ususally doesn't happen this early in the morning. Nice to have for those who want to eat. Would highly recommend and definitely stay here again.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank 95carjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 18 September 2013
Dear 95carjar,

Thank you so very much for your nice review of our property. It always give me great pleasure whenever I read comments like yours. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

As a member of Best Western Hotel Brand, the world’s largest hotel chain, we are proud to be a part of premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so steadfastly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Once again, thanks for all of your very kind words and we are looking forward to having you with us in your next trip to Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Thomas, USVI
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 September 2013 via mobile

I had an early morning flight so we decided to come in town the day before. I found the Best Western Airport on another site and it looked nice and had good ratings. . The hotel is very clean, nice rooms and located close to the Airport! Got a great rate... Very nice and will stay here again when coming through Austin.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pwitcher2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aadsantos, General Manager at BEST WESTERN PLUS Austin Airport Inn & Suites, responded to this review, 18 September 2013
Dear pwitcher2,

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.

Once again, I and the entire staff at our hotel thank you for your very kind words and we are looking forward to having you on your next visit to Austin.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Austin Airport Inn & Suites

Property: BEST WESTERN PLUS Austin Airport Inn & Suites
Address: 1805 Airport Commerce Dr, Austin, TX 78741-4538
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Romantic Hotel in Austin
#39 Family Hotel in Austin
#64 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Austin Airport Inn & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Austin Airport Inn & Suites! A brand new hotel, the BEST WESTERN PLUS Austin Airport Inn & Suites is conveniently located just one mile north of the Austin-Bergstrom International Airport and only three miles from Downtown Austin. The new hotel proudly offers complimentary hot breakfast buffet served in our spacious breakfast room as well as variety of other amenities including an outdoor swimming pool, state of the art exercise facility, guest laundry, business center, free/convenient parking and meeting facilities accommodating large groups.In addition, all of our comfortably designed guest rooms and suites offer a mini-refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, free high-speed Internet access and 32-inch flat screen LCD televisions. Guests will find themselves conveniently located near many of Austin’s local attractions, all the way from the State Capitol to the famous Sixth Street nightlife filled with a host of bars, nightclubs and restaurants both upscale and locally renowned. The hotel is minutes from the University of Texas Austin and all other Longhorn activities. Guests will also enjoy Austin’s great weather year round with Lake Austin, Town Lake Hike and Bike Trail, and Riverside Golf Course, one of many nearby courses. Our courteous staff is ready and eager to serve you. Come stay with us soon at the brand new BEST WESTERN PLUS Austin Airport Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Austin Airport Hotel Austin
Best Western Plus Austin Airport Inn And Suites
BEST WESTERN PLUS Austin Airport Inn & Suites Texas

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