A beautiful hotel in an awesome city smack dab in the middle of town. The beds are wonderful. My compliments stop there. You pay a premium price at this hotel for the room and then they charge for every little thing extra. There is no free Internet unless you are a premium Starwood Hotel member. It will cost you $31 per day to park your car there. There is no coffee pot or coffee in the rooms but you can call down and get one and therefore leave a tip to the person bringing it to the room. There is a refrigerator in the room that is packed full (literally) with drinks and snacks that are for sale at a highly inflated price so don't plan on using it. There are other snacks and bottles of water around the room and the bathroom that are all meant to entice you to purchase them. The lobby and bars are all intertwined and are a favorite local hot spot so they are very crowded and noisy and it also makes for valet service to be slower than slow at peak times.
The rooms are beautifully decorated and appointed but not very practical. They are not large by any stretch of the imagination. There is no good place near a plug to place the coffee pot they bring. The bathroom sink takes up so much space that there is only about 6 inches on each side for toiletries (however there are a few cubbies under the counter). The closets are small. In order to open the curtains you have to stand on or crawl over the beautiful little sofa in front of the window. The bedside lights are placed at the far end of the night stands with a very short electrical cord that prevents you from moving it closer, therefore reading is difficult and you must get up to turn the light off.
As for service, the bell men and the concierge are very prompt. We did not order any room service meals as they are quite pricey but they do have 24 hour service. Our drinking glasses we used in the room were removed the next morning and not replaced. There were soiled wash clothes left hanging in the shower. Fresh clothes were not provided. I expected better from this level of hotel.
If you are looking for a well decorated building at a location that is THE place to be seen and rooms with a comfortable bed at a very high cost, this is the place for you. However, if you want a comfortable bed with a few amenities thrown in with just as good service go to one of the many other hotels located throughout the downtown areas.
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
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- Also Known As:
- w Austin Hotel Austin
- W Austin Texas