My boyfriend and I stayed here for a staycation last weekend, and it was a complete bust. We arrived at 2 PM (check-in is at 3 PM) and were informed that our room was not yet ready but that we would be contacted via phone when it was. Based on that information, we expected to wait, at most, 30 minutes. We were left waiting until 3:20 PM. We noticed that other people trying to check-in were having problems, as well, so we went to the front desk to see about our room status. The person we spoke to told us that there were limited numbers of deck rooms, and that housekeeping had not had enough time to finish cleaning any of them, because guests had been checking out late. We couldn't believe that their excuse was that guests had been checking out late. Obviously they need stricter rules on guest check-out times. Regardless, after being offered 2 free drinks at their bar by the manager (which we accepted indifferently), they found a room for us. After settling in, we noticed stains everywhere: yellow ones in the blue carpet under the bed and black ones all along the curtains. The bathrobes had seen better days, but they were appreciated. It took us a while to realize that the master switch needs to be on for any electrical switch or outlet to work in the room. The shower is nothing special considering what you'd expect at that price level. The deck was great, though a little awkward since you could totally see/hear your neighbors when they were out on their decks. You could see down to the pool from the deck, and it seemed like it was hosting a Spring Break party or something since there was hardly any free space in or out of the pool, but we had heard that the hotel is lively on the weekends. Needless to say, it discouraged us from going down to enjoy the pool ourselves. We called, twice, for utensils to cut/eat the cake we had brought and never received them. We were awoken at least twice by extremely raucous guests in the hallways, each instance lasting at least 15 minutes. We had reservations at Trace for brunch the next morning but decided to cancel and check-out early as our experience was so thoroughly spoiled, we couldn't stand to stay another minute. This was my first W hotel experience, and I'm afraid it will likely be my last.
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
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- Also Known As:
- w Austin Hotel Austin
- W Austin Texas