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Reviewed 21 August 2013

This was our second year at the W Hotel Austin and the acl theatre with outdoor venue for Premios Texas Latin Music Awards and Excellence. The hotel rooms are are so fresh and chic that makes it comfortable. The living room and for our group by far the record library lounge is absolutely perfect to spend time to relax at the wrap time of the day. All that goes into such production and entertainment gala is larger every year and could not be so successful without the great help of the hotel team. From the time we arrived until the last bus and group pulled out we were treated like VIP's in every possible way. The welcome desk team with John and Caitlyn is the very best at the W Austin and great complimentary services to the acl theatre attached next door to the hotel. Nicole the Concierge and the Richard the Doorman were amazing in how quickly they make everything needed so much more efficient and obtainable at every last minute request. With such productions everything is asap and needed right now for this type of production they never blinked whenever we needed their help immediately but instead took care of everything from special directions and maps names for stores at late night to our shuttle vans coming and going non stop being able to get in and out fast, etc. They say if you don't like the weather in Texas give it a minute and it will surprise you. The night of the awards the heavy rains came. Richard and Josh with the valets were so helpful going above and beyond with umbrellas for our patrons and VIP's after the show. It made everyone feel special due to the weather turning so bad so fast. They took care of everyone with the best service. We are very thankful for the great job that made all the difference for this years Premios Texas.

  • Stayed: August 2013, travelled on business
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3  Thank OilDrillerPipeCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

This property, wonderfully located, was a trip. A huge singles scene right in hipster Austin. And never the twain shall meet.
Great rooms, surprisingly quiet and very comfortable rooms. The pool scene is wall to wall singles seemingly speed dating but everyone is very pleasant and polite. But clearly on the make.
Even with my family there I didn't feel that I shouldn't be there. Easy to recommend. The hotel does a very good job across the board.

  • Stayed: July 2013, travelled with family
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2  Thank andrewhmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Went to Austin to celebrate our 5th anniversary, and decided to stay at the W given it's location and it being a Starwood property. Hotel is beautiful, room was large and well laid out. The concierge staff was extremely helpful with reservations and suggestions.

We were welcomed with a bottle of champagne and snacks in the room which was an unexpected treat after having multiple flight delays. Again, thank you to the concierge staff or management for the welcome gift.

The main reason for the 'very good' versus 'excellent' rating is the cleaning and front desk staff. The empty containers for the snacks were never removed from the room over the 3 nights we were there. Ice buckets weren't emptied or refilled. Room service trays remained in the hallway for over 12 hours each day we were there, this is really not acceptable at a W hotel. The front desk would forget requests for water or towels and you had to call back down. SPG platinum recognition not really the best either, didn't know I had the option of getting breakfast (most W's don't offer that as a welcome gift).

Overall it is a great hotel with great style and a great concierge staff, thank you Chris, however it is the small touches that are easily remedied that would make this an excellent hotel.

Room Tip: Higher floor overlooking the river was nice.
  • Stayed: August 2013, travelled as a couple
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Thank wvugrad2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAustinMgr, General Manager at W Austin, responded to this reviewResponded 22 August 2013

Hello and thank you for your review of the W Austin. Thank you for the feedback regarding your anniversary stay. I am pleased to hear that you enjoyed your in-room amenities and that Chris was able to make your stay more memorable. I do appreciate you bringing the attention to detail to my attention regarding our style and welcome teams. I very much appreciate your feedback and will be sure to share with my team as a superior guest experience is something we strive for. Thank you again for your feedback, we hope to see you back again soon.

Warm Regards,
Drew McQuade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2013

Have stayed at the W Austin many times when we used to live in Dallas but never wrote a review.
Have since moved to downtown Austin and thought we'd never stay here again, but we loaned our place out to our girls for the weekend so decided to spend the weekend here. Just a reminder how great it is! From the friendly doorman, to the efficient check-in, to the happening bar, to the comfortable and lovely rooms, this hotel just gets it right. I would request a city view; I may have been hearing distant train noise in the night last night and don't recall that ever being the case before. Walking distance to fantastic restaurants and Lady Bird Lake. There is a theater behind the hotel with lots of cool concerts; no bad seats in the house.

Room Tip: If available, choose a city side room that is high up.
  • Stayed: August 2013, travelled as a couple
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1  Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

I live in Austin and when wife and I need a quick "staycation" this is our spot. Management has always taken care of us and staff has always been nothing but polite and accommodating. Great location with plenty of nightlife right there in the hotel.

Room Tip: As others have mentioned. Do book well in advance if possible as rates do jump if trying to book last minute.
  • Stayed: October 2012, travelled as a couple
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Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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