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“A Very Unmerry Christmas”
Review of W Austin

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W Austin
Ranked #17 of 202 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
Captiva Island, Florida
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A Very Unmerry Christmas”
Reviewed 25 December 2010

We had booked four nights beginning Christmas Eve, and were very excited to stay at the brand new W. We booked a "spectacular" room category, with a lake view. Upon arrival, we were shocked at how tiny our room was. It is very poorly planned. There are no drawers to unpack clothes in, only one VERY uncomfortable chair, from which you could not watch TV. The bathroom sink took up almost all the vanity counter, leaving not even enough room to put one's dopp kit, etc. The heating/a/c unit is right next to the bed, and blows in your face. The drapes were hung backwards, such that when opened, they covered half the small window, rather than stacking along the blank wall. Internet service costs $7.95 for 30 minutes, $14.95 per day, and parking is $29/day. No coffee in room, no bar soap for the shower, only shower gel. The "lake view" is of the lake 3 blocks away, looking over several rooftops full of mechanical equipment. When I complained the next morning (Christmas) of the tiny room and all its deficiencies, the manager offered to "upgrade" me, but only for an added cost. Instead, we checked out that morning, and as I write this, we are ensconced in the beautiful Four Seasons Hotel, located directly on the river, with a room twice as large, balcony, etc., for the same price! I would never stay at the W again! Besides all my negative comments about the room, the lobby is totally stark, concrete floors, very cold and uninviting.

  • Stayed December 2010, travelled as a couple
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2 Thank Grayjay44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Austin, Texas
Level 5 Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 December 2010

We stayed on the 11th floor (room 1117) of the W in Austin the day it opened. The hotel was busy that night and we payed a reasonable rate. The room we had had a nice view of Lady Bird Lake and was clean and fresh since it was brand new. The key cards are pretty cool. You just simply tap them on the door to open them up. The room is very contemporary, modern, and cool. It had the latest furnishings and clean since it was brand new. Parking is expensive at $29. The lobby is a bit strange. It is very small and dark. It felt very cramped with the hotel opening that day and it was busy. I would stay here again, but if you have a more traditional taste, this hotel is not for you. Also, the pool and spa are not open yet.

  • Stayed December 2010, travelled with family
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    • Cleanliness
    • Service
Helpful?
Thank AustinBeach001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Austin

Property: W Austin
Address: 200 Lavaca St, Austin, TX 78701-3928
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Austin
#3 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#7 Luxury Hotel in Austin
#11 Business Hotel in Austin
#30 Family Hotel in Austin
Price Range (Based on Average Rates): £££
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Official Description (provided by the hotel):
Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more   less 
Reservation Options:
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Also Known As:
w Austin Hotel Austin
W Austin Texas

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