We had booked four nights beginning Christmas Eve, and were very excited to stay at the brand new W. We booked a "spectacular" room category, with a lake view. Upon arrival, we were shocked at how tiny our room was. It is very poorly planned. There are no drawers to unpack clothes in, only one VERY uncomfortable chair, from which you could not watch TV. The bathroom sink took up almost all the vanity counter, leaving not even enough room to put one's dopp kit, etc. The heating/a/c unit is right next to the bed, and blows in your face. The drapes were hung backwards, such that when opened, they covered half the small window, rather than stacking along the blank wall. Internet service costs $7.95 for 30 minutes, $14.95 per day, and parking is $29/day. No coffee in room, no bar soap for the shower, only shower gel. The "lake view" is of the lake 3 blocks away, looking over several rooftops full of mechanical equipment. When I complained the next morning (Christmas) of the tiny room and all its deficiencies, the manager offered to "upgrade" me, but only for an added cost. Instead, we checked out that morning, and as I write this, we are ensconced in the beautiful Four Seasons Hotel, located directly on the river, with a room twice as large, balcony, etc., for the same price! I would never stay at the W again! Besides all my negative comments about the room, the lobby is totally stark, concrete floors, very cold and uninviting.
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
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- Also Known As:
- w Austin Hotel Austin
- W Austin Texas