This is my third time here, and both times before were amazing. The service was great and the atmosphere was great. This time is disappointing. We came mid week because you get a slighter discount, but you suffer in service. We have been at the pool since 10 am (it is now 12:15) and there are no towels and no service. I called the front desk at 1145 to let them know (all the people around me are complaining too) because lunch is supposed to served at 1130 and we can't even get a drink. Still no one has come. There is a water fountain but no cups.
Also our room was so hot. We were both most of the night. We had it set to 70 but it hovered around 75-77. I called maintenance and they said they would check on it, but It didn't help. Around 930 this morning it was finally down to 73 and the room felt okay.
This is dramatically different from previous stays. I don't think I will come again during the week.
- Official Description (provided by the hotel):
- Located in Austin Hill Country only 30 minutes from eclectic downtown Austin, Traavasa Austin is nestled into 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis. Travaasa Austin boasts 70 guestrooms located within seven lodges interspersed along meandering paths allowing resort guests to soak in the natural habitat of the local Hill Country in a resort campus setting. The resort includes a movement studio, infinity pool, beautifully appointed restaurant and bar with outdoor patio and exhibition kitchen, a tranquil spa and gracious accommodations. ... more less
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- Also Known As:
- Travaasa Austin Hotel Austin
- Travaasa Austin Texas