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“Good food, but horrible service”

urban an american grill
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Ranked #396 of 3,702 Restaurants in Austin
Price range: US$15 - US$29
Cuisines: American
More restaurant details
Restaurant details
Good for: Groups, Child-friendly, Business meetings
Dining options: Dinner, After-hours, Lunch, Breakfast, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Validated Parking, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Cross street: Esperanza
Description: Urban an American Grill, is located in the Westin Austin at the Domain and serves comfort food reinvented with local ingredients. The menu is inspired by the flavors and spirits of Texas with our take on comforting American dishes like veal and kobe meatloaf, brisket mac and cheese, shrimp and avocado, and our delicious Kobe Burger. Other inspired dishes include an espresso crusted Berkshire Pork Chop, Pan seared Bay Scallops with white cheddar grits, and mussels steamed in Shiner beer. In addition to our welcoming dining room, guests can experience our friendly service and outstanding value in our private wine room, or outside on either of our two patios.....Comfort Food, reinvented.
Tyler, Texas
Level Contributor
33 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Good food, but horrible service”
Reviewed 26 April 2014

We ate here for lunch during a conference. It took 40 minutes for our food to arrive and the restaurant was half full. Everyone else around waited just as long for their food and the table next to us ordered from the "express lunch" menu. I saw plenty of wait staff and cooks, so I don't know what the problem was, but I wouldn't advise eating here if you have to be somewhere after lunch,

Visited April 2014
Helpful?
1 Thank txbatgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 reviews from our community

Visitor rating
    41
    31
    12
    9
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
66 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Great meal at Westin”
Reviewed 8 April 2014

Service level high and food was excellent. Entertained large group and Westin staff did a great job.

Visited April 2014
Helpful?
Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Better than most hotel breakfasts”
Reviewed 24 March 2014

My husband and I stayed at The Westin this weekend and upgraded our room to the Executive Level which included complimentary breakfast. We were pleasantly surprised that it was indeed a full breakfast with hot entrees which included made to order pancakes, waffles, and omelets not to mention the fresh fruit and turkey sausages. There was something for everybody at this buffet. They even had proscuitto and cheese. Waitress was good as well.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
124 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Amazing Breakfast, Amazing Service”
Reviewed 13 February 2014

Attentive, thoughtful service. Gorgeous breakfast buffet. Really impressive. I can only assume that other meals are just as good.

Visited February 2014
Helpful?
Thank RyanL99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
61 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great choice of food”
Reviewed 19 January 2014

There was ample choice of food, something for whatever mood you are in. I had salmon and it was perfect. The service was perfect and not intrusive. I would definitely recommend this restaurant even if we were not staying at the hotel.

Visited January 2014
Helpful?
Thank sumellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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