I had a client in town to look at real estate. They wanted to check in before we got busy. The clerk said that the room wasn't ready and we would have to wait 15 to 20 minutes. We thought that would not be long and felt they might have the room ready even quicker. Wrong! The clerk made them wait until 3 o'clock check in time, a 45 minute wait. Miraculously all the rooms were ready at 3 o'clock! I don't get it, why make a customer wait? Obviously it was not a ready issue. House keeping shouldn't take 45 minuets to make a bed!
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- Extended Stay America - Austin - North Central Texas