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“Very Disappointed”

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InterContinental Stephen F. Austin
Ranked #11 of 202 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Waco, TX
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Disappointed”
Reviewed 5 March 2013

We arrived to check-in at 3 PM on a Friday afternoon. The front desk told us that our room would be ready in a few minutes. We got our luggage out of the car so they could valet park it (only form of parking at the hotel) and a bellman put it on a cart. After 30 mins of watching people check-in and receive their room keys, I got back in line and once again asked about our room. Again, I was told it was not ready and to continue to wait. The bellman kept trying to get us to tell him what room we were in so he could get the luggage delivered, but we still did not know our room number. The bellman eventually told us to take our luggage off the cart.
I can only assume that because I made the reservation (King Bed) thru another website and not directly thru the hotel, they had a very "special" room they wanted to give us. After waiting an hour the manager said he would see what he could do and gave us another room. When we got to the room there were no towels. I called to request towels and was told they had done me a "favor" to get me in a room and they would get us towels when they became available. We did receive towels but no wash cloths. Check-in starts at 3pm at this hotel. We finally got in our room close to 4:30pm. I made the reservation 1 month before my arrival and prepaid, so I am not sure what their attitude of doing us a "favor" was all about. The valet attendants were very good and the bellman tried to help us, but was unsuccessful.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank TennisPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, 13 March 2013
Thank you for taking the time to write your review following your recent stay with us. We are so sorry for the problems you encountered at check-in. It must have been very frustrating and I can assure you it is not the norm. I do hope we are able to welcome you back so may experience the difference! Thank you for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Stephen F. Austin

Property: InterContinental Stephen F. Austin
Address: 701 Congress Avenue, Austin, TX 78701-3216
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Austin
#4 Luxury Hotel in Austin
#8 Romantic Hotel in Austin
#14 Green Hotel in Austin
#15 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Official Description (provided by the hotel):
Keeping it weird in style ever since we opened in 1924, thanks to the people of Austin who funded our construction! When we opened we were the tallest building in Austin at 10 stories tall. We have gotten a little taller, 15 stories currently, but the city has grown up around us over the years making us a hidden gem in the heart of downtown. We are located 1 block from 6th street, 3 blocks from the Capitol and walking distance to all the activities that make Austin the amazing city that it is. If you are looking for the true experience of Texas and Austin book a room with us. ... more   less 
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin
InterContinental Stephen F. Austin Texas

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