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Holiday Inn Austin Airport(Austin)(Great Value!)
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Reviews (1,365)
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All reviewsroaring forkterrace barfront deskclub roomgreat hotelheart of downtowncapitol buildingcongress avenuewalking distancefavorite hotelmini barvalet staffvalet parkingsixth streetthe location is perfectbed was very comfortablebusiness trip
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1,190 - 1,195 of 1,365 reviews
Reviewed 9 April 2014

Convenient location in downtown. Large, clean rooms. Friendly staff who help out when you need it. (Tammy in customer service in particular was helpful). Restaurant is good too. Overall had a very good experience here.

Stayed: April 2014, travelled on business
1  Thank TNG_1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 14 April 2014

Hi TNG, thanks for that very nice review and glad to know you had a good stay with us. Hope you were able to take full advantage of some of Austin's fun venues, be it live music or great dining. Hope to see you again the next time you're in our area. Take care.

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Reviewed 8 April 2014

Just got back from two nights and some business meetings in event rooms and in the club lounge. Great remodel of an old elegant downtown hotel. The people were great--helpful and friendly. Ask Tammie Linden for help if you need it, she fixed me up in the business center. And Robert the bellman was quite sincere and helpful without being pushy. Altogether, good place but especially good people.

  • Stayed: April 2014
    • Value
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Thank tdarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 9 April 2014

Greetings from Austin! So glad you enjoyed your stay with us, and thanks for the special shout-out to Tammie and Robert. Both of them are just great employees; we get compliments on them all the time. And the next time you venture out of North Carolina headed to this area, give us a call. We'd love to see you again! Take care.

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Reviewed 29 March 2014

The hotel is currently being renovated but the king suite we stayed in was spacious enough and well fitted. The location in downtown Austin was great for walking and exploring. The staff was gracious and helpful, providing wonderful service and provided a nice surprise for our children (cookies and milk for bed). Especially helpful was Tammie Linden at the business center who helped when we had difficulty getting our flight information and boarding passes, and suggested some nice actives for our children. The breakfast buffet was comprehensive, with several varieties of food and fruit. Check out was easy.

Room Tip: While the south side might be noisier in the morning as it is over the entrance, it provided a good view of the city.
  • Stayed: March 2014, travelled with family
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Thank LaJollaWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 1 April 2014

Hello and thank you for that wonderful survey! I must apologize however for what you must have taken as renovation; we are actually replacing our elevators and I suspect you saw the "repercussions" of that. I hope your were not inconvenienced as a result.

We are so pleased you enjoyed your stay with us, and trust that you and your family were able to experience the best of Austin while you were here! As you said, there are so many venues that are within walking distance of our property, and we feel very fortunate to be in such a great location. Thank you again, and hope to see you again the next time you're in Texas! Take care.

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Reviewed 26 March 2014

Tammy from room service was amazing! Let me sleep an extra hour after a long business trip!!! God bless her! It was a blessing to know that there are actually people out there that care and take there time out to do wonderful things to make you happier :)

Room Tip: Every room is amazing!!
  • Stayed: March 2014, travelled on business
    • Value
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Thank STRYKER2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 1 April 2014

Thank you STRYKER2014, for that great 5 Star review and for the shout out to Tammie! We get compliments on her very regularly; she's just the type of person who can anticipate what you need, and then make it happen. We're real lucky to have her on our team.

Thanks again and take care.

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Reviewed 25 March 2014

[Would be 3.5 stars if that were possible]

Austin is such a fun town and the Intercontinental is perfectly placed so that you are close to the action, but not stuck right in the middle of the action (the bars etc on 6th St can get a little on the loud side). Easy walking distance to all the good stuff!!

The building is lovely and has a really nice, old world charm to it, and the rooms are perfectly fine. The beds at Intercontinentals are always great, and this property is no exception. We also had a lovely view of the Capitol Building on this occasion.

There are slight problems with some of the services. Whilst we were there (for only 3 days) the internet and TV service dropped out repeatedly, the 'welcome amenity' items we were told with great gusto would be in our room as a welcome from the hotel only actually appeared on Day 3 and after much chasing at the front desk, and the breakfast which we ordered to the room (at a really high price, too) was missing some items and had errors with the rest of the order.

That said, I really enjoyed the stay and would come back here again. It is a charming property with really lovely staff, just don't expect it to be the most slick hotel you've ever stayed at.

  • Stayed: March 2014, travelled as a couple
    • Value
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Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 1 April 2014

Hi Kelly and thank you for your feedback. We are elated that you liked our hotel overall, but hope that we are able to welcome you back again, to "make up" for those service issues. Take care.

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