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“Best bargain in Austin”

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Comfort Suites Austin Airport
Ranked #103 of 203 Hotels in Austin
Certificate of Excellence
Houston, Texas
1 review
“Best bargain in Austin”
Reviewed 3 January 2014

This hotel had it all. Recently remodeled, it was attractive, very clean, had great mattresses, and more than adequate breakfasts. Although close to the airport, it was easy and quick to drive to the restaurants. If you are without your car Denny's is less than a five minute walk. Every person on the staff was friendly and went out of their way to "go the extra mile." (From the general manager to the staff behind the counter to the room cleaners.). If you want a hotel providing a very pleasant and quiet stay and you.are pleased with a bargain this is the place for you!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 18beth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
McAllen, Texas
Level Contributor
170 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 30 December 2013

This is our 'go to' hotel when flying out of the Austin airport in the early morning. The staff is very friendly and offers free parking at the hotel, a shuttle service, and a morning breakfast. If you are leaving before the breakfast starts, the staff can usually offer you some food/drink for the road. This hotel can often be booked on hotel discount sites, making the value even better. Everyone we have dealt with at the hotel is very friendly and helpful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear gUEST,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 December 2013

I was pleasantly surprised , the room was very clean and comfy, breakfast was nice as well (usual selection of bagels, eggs , etc.)
The hotel is situated very close to the airport, probably 8 minutes drive or so.
5-6 miles to city center means it should take up to 10-12 minutes by car to downtown Austin.
The Area is not the best , there is a Dennys and a Starbucks close by but that's about it ..
I liked the hotel but may choose a different area to stay in , in the future (such as the Oak hill area that has more shops and restaurants)

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, 24 December 2013
Dear Nadav A,


We would like to thank you for taking the time to share your experience during your recent stay at the Comfort Suites. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon Coast, Oregon
1 review
Reviewed 17 December 2013 via mobile

Great experience and value! Service staff very prompt and efficient.
The room was very quiet and clean.
The complimentary breakfast was a great .
We really enjoyed our stay.
I will stay again and would highly recommend this hotel to anyone!

Stayed December 2013, travelled on business
Helpful?
Thank tjsurfcity176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, 24 December 2013
Dear tjsurfcity176,
On behalf of our entire staff at Comfort Suites we would like to thank you for choosing us as your home away from home during your recent visit to Austin.
It is people like you who make being in business such a pleasure all year long.Our business is a source of pride to us and with customers like you,we find going to work each day a rewarding experience.
Thank you again and we look forward to seeing you again,hopefully in the near future.

Sincerely,

Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temple, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 December 2013

Called the hotel directly and booked a room earlier today (around 3PM) for my parents to stay one night before their flight in the AM due to inclement weather/flight changes. DOUBLE CHECKED that there was room availability due to the last minute nature of this reservation. I was assured they had a room and was provided a confirmation number.

My parents show up around 930PM with confirmation number in hand and are told that "someone" called to cancel their reservation and there is no longer a room for them...and then the manager blamed them for the mishap! And instead of apologizing and trying to find them a new room, some woman named Paula decided to just argue with my parents.

Poor customer service, rude management, and unacceptable reservation booking.

Terrible. Will not consider this location again.

Room Tip: Staybridge suites much newer, very nice management. Stepped in quickly to provide my parents a room.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank skumar88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, 10 December 2013
Dear Skumar 88,

On behalf of our entire team I would like to apologize for the confusion you encountered regarding the reservation made for your parents. I want to assure you, that this is not the typical service we provide to our guests here at the Comfort Suites and when situations like this happen we are concerned.
As you may know, in order to guarantee a reservation for late arrival we need a valid credit card. At the time of making the reservation a valid credit card was not provided. Therefore due to the busy night after trying to get in contact with you unsuccessfully, we cancelled your reservation.
Once again, we apologize for any inconvenience we may have caused and hope, that you will give us another opportunity to serve you in the future.
Sincerely,
Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howell, New Jersey
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 November 2013

I pick the hotels I stay at according to my CLC discount card. The hotel properties can vary from city to city but they usually include options from Choice privileges, Hilton Honors, Carlson Club and Priority which is now IHG. One of the vagaries of the system is that some hotels don't honor the points system. This is an individual choice as I understand it from each of the corporate entities administering the points programs.

For the most part Choice privileges points are honored without any complaint and as a gold member I get an upgrade and goody bags at most hotels. This location however does not award the points with a discounted stay.

The property itself is a bit worn out. They did upgrade the lobby, as all Choice locations have had to put in a snacks for purchase area. My room had more than the usual bumps and bruises. The tub in particular had been partially re-enameled with one of those home use kits. The carpet was worn out etc. My biggest complaint with the suites is they try to use one TV for two areas. It doesn't always work.

Access is a bit of a hassle as they have the highway torn up and at rush hour there is a long line of cars at the intersection. The main redeeming factor is that they are 1 mile from the airport but they are among a whole group of top name hotels at this location.

They are close to Austin being only 5 miles away from the center of the city, but again you have to deal with the torn up highway. An exit out the back and around to the light does help avoid a little of the hassle.

The have a work out room and they did have breakfast open at 4:30AM for the early flight customers, but most of the Airport hotels I have stayed at do that as well. There is a small bar open from about 5pm to 11pm. A free shuttle to the airport starts at 5am, no sign up sheet so I don't know what they do if the shuttle is too full.

Since there are other available properties nearby and this location doesn't honor the points on a discounted stay, I will be going elsewhere the next trip into Austin. For those business people using discounted programs I have found that IHG has stopped awarding the points across the entire Holiday Inn Express chain. Carlson is for the most part opting out of the discounted CLC program and Hilton treats you equally across the board not just awarding the points but happy for your business.

Room Tip: I took a Queen and King bed combo suite, this did not have any sofa as the king bed took that space...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank starjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review, 12 December 2013
Dear Starjim,

I would like to thank you for taking the time to share your experience during your recent stay at the Comfort Suites.We value your opinion and feedback and want you to know,that the concerns of our guests are taken seriously.
We have served many CLC guests throughout the years and unfortunatelly due to the deep discount all CLC customers get,we are not able to award Choice Priveleges points.
In regards to your comment about the hotel condition,I would like to inform you ,that not only the lobby and fitness room,but all hotel rooms have been renovated this year,which includes:fresh paint,new curtains,brand new bedding,new lighting,new desk chairs and by the end of the year we'll add new sofa sleepers and ottomans.
As for the shuttle sign up sheet-we have one available to all guests to sign up at all times.
Once again , I do apologize for any inconvenience we may have caused and hope,that you will give us another opportunity to serve you again.

Sincerely,
Svetlana Dimitrova
General Manager
Comfort Suites Austin Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankeny, Iowa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 October 2013

A nice entry way, good breakfast, clean rooms except for the air systems. The ac unit air vent was almost completely covered in dust. There was an air filter in the room, but I doubt it was doing any more filtering as we checked the filter in the system and it was just gross. Other than that everything about our stay was great. Friendly staff, everything else clean, good breakfast, shuttle to and from airport, and delicious ice cream for purchase in the lobby.

Room Tip: On the fourth floor (highest floor) it was nice and quiet.
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tami R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 20 July 2014
Dear Guest,

We would like to thank you for taking the time to give us some feed back on our hotel and for your business . We do apologize for the inconvenience we may have caused you in your room, in a situation like so its best to notify front desk about any issues with rooms so we can try our best to fix the matter at hand.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000ove to a different room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Austin Airport

Property: Comfort Suites Austin Airport
Address: 7501 E Ben White Blvd, Austin, TX 78741-6817
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #103 of 203 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Austin Airport 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Suites Austin Airport Hotel Austin
Austin Comfort Suites
Comfort Suites Austin Airport Texas

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