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“I always like thick towels!”

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Comfort Suites Austin Airport
Ranked #105 of 203 Hotels in Austin
Certificate of Excellence
Gonzales, Texas
Level Contributor
187 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“I always like thick towels!”
Reviewed 28 May 2014 via mobile

Nice, clean, quiet, easy check in and out. The room was large. Comfortable beds. Well lighted parking. Offered free parking for 7 days and shuttle to airport. I Would stay here again and recommend it to a friend. Stayed at another hotel in the area recently and they offered $5 parking and shuttle. Breakfast in am.

Stayed May 2014, travelled with family
Helpful?
Thank rtmidland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
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    10
    9
See reviews for
35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Santa Ana, California
Level Contributor
89 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 May 2014

It is funny. On my way to Florida, me fiancee and I had a layover in Austin. We had what seemed like about an hour to do what we needed to do and to get back onto the flight. So we got off did a couple of things, got something to eat and headed back to the terminal with around 12-15 minutes left. We got to the desk and was informed that the doors had just been locked and that the plane was leaving. I though this was a cruel joke, that is until I looked out the window and the plane being pushed onto the jet way. We had misread our tickets and were now stranded in Austin. We tried looking into other airlines, but did not want to pay around a thousand dollars. So the nice girl from the jet blue counter told us that she was sorry and felt bad and gave us a coupon for a discount rate at the Comfort Suites Austin Airport, where we could spend the night and catch our plane tomorrow. Reluctantly we agreed. We got to the airport and the man behind the counter, his name was Chin I believe, could not have been more helpful. I got us a room right away, made sure that we were taken care of and apologized about the flight, as well as calling the shuttle to pick up up from the airport and take us back. The hotel was clean, the room was large, the bed was comfortable and it just had a great ambiance to it. Although we went their in less than ideal circumstances, because of that Hotel and that really nice man behind the counter, it became a highlight of our vacation.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

Your feedback is very important to us. Glad to hear you had a enjoyable stay with us as well.
Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
234 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 30 March 2014

Enjoyed our stay. Room was clean. Window was cracked but resulted in no inconvenience. There was a lite mold around the tub but otherwise it was very clean. Not being that familiar with Austin found it simple to find my way downtown.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thed3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for next time you stay with us. Hope to see you soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 11 March 2014

The airline put me up here for one night due to an oversold flight. I admit that it was hard to stay here after three nights at the Hilton Austin with an amazing view of Sixth Street and the Capitol, and surrounded by the buzz of SXSW, and that may have colored some of my impressions.

Jesse, the airport shuttle driver, could not have been more personable, courteous and helpful about what's in the area, where to grab food (or have it delivered), where to catch a bus if I wanted to head back downtown, etc. He really went above and beyond. If it were just him, I would rate the service as being excellent, instead of average.

Check-in felt a bit clinical. The clerk asked for the voucher from the airline, then she asked to see my ID and for a credit card to cover incidentals or damage to the room. Maybe I'm just used to the greetings I get as a SPG or HHonors member, but the exchange just didn't feel very warm and fuzzy or friendly, although she did ask what time I'd need the shuttle to take me back to the airport in the AM.

Because SXSW was going on, I was given the only room that was available—a non-smoking accessible king on the ground floor. As a woman traveling alone, the location of this room made me feel a bit vulnerable. The parking lot was right outside my window, the curtains didn't totally close, and I was right next to a side door to the hotel. If I were traveling with my family or others, it wouldn't have been such an issue. But in this case, it felt a bit creepy. Adding to that feeling was a funky smell when I walked in the room. Not of cigarettes—maybe more like mildew or something else. If I hadn't already known I'd gotten the last room I would've asked for another one.

On the plus side, the room was very spacious, nicely furnished and it had a very comfortable king bed. Plus, it had my requisite outlets in the nightstand (TWO of them and they worked great!). Better than the Hilton in that regard. Aside from the next incident, the room and bathroom seemed clean. I felt comfortable walking barefoot. None of that sticky carpet thing that you read about in reviews of other places. One thing that was a bit annoying was that when you turned on the light in the bathroom, the fan automatically came on. It was LOUD! It would be nice if they had separate switches.

After settling in, it occurred to me that I didn't have any water, having ditched it at the TSA checkpoint, so I called to ask the front desk if there was any bottled water to be had. (Options: $3 in vending machine down the hall or filtered water in the fitness room.) As I hung up the phone, I noticed that the space under the receiver had a wad of chewed gum stuck on it. Ewwww....Who does that?? It was pretty gross, especially since it was nightstand phone, right next to where I was going to sleep. I didn't want to touch it or even look at it, so I went down the hall, got change for the vending machine from the front desk clerk, and let her know about the gum. She was similarly grossed-out, apologized and said she'd have the facilities guy come take care of it in about 20 minutes, as he was on a shuttle run. He arrived in less time than that and was also very apologetic.

While I didn't feel totally at home here, I got a good night's sleep. The AC was PERFECT, as were the bed and pillows, and my 6am alarm came much too soon. I didn't partake of the complimentary breakfast so I can't speak to that. Jesse got me back to the airport bright and early, and with a smile.

Overall, some things were excellent and some were not, which is why I ended up averaging this one out to an average.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank girlycheckin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pearland, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

Nice location to go anywhere in Austin, yet not in the middle of town. Very clean and they offered a complimentary breakfast that was delicious. The staff was nice and the bar was great! Will definitely stay there when back in Austin.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scox28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 3 January 2014

This hotel had it all. Recently remodeled, it was attractive, very clean, had great mattresses, and more than adequate breakfasts. Although close to the airport, it was easy and quick to drive to the restaurants. If you are without your car Denny's is less than a five minute walk. Every person on the staff was friendly and went out of their way to "go the extra mile." (From the general manager to the staff behind the counter to the room cleaners.). If you want a hotel providing a very pleasant and quiet stay and you.are pleased with a bargain this is the place for you!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 18beth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear Guest,

Thank you

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
170 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 30 December 2013

This is our 'go to' hotel when flying out of the Austin airport in the early morning. The staff is very friendly and offers free parking at the hotel, a shuttle service, and a morning breakfast. If you are leaving before the breakfast starts, the staff can usually offer you some food/drink for the road. This hotel can often be booked on hotel discount sites, making the value even better. Everyone we have dealt with at the hotel is very friendly and helpful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csmanager, Front Office Manager at Comfort Suites Austin Airport, responded to this review, 14 July 2014
Dear gUEST,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

China Franco
Front Office Manager
Comfort Suites Austin Airport
512-386-6000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Austin Airport

Property: Comfort Suites Austin Airport
Address: 7501 E Ben White Blvd, Austin, TX 78741-6817
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #105 of 203 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Austin Airport 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Suites Austin Airport Hotel Austin
Austin Comfort Suites
Comfort Suites Austin Airport Texas

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