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“Nice property”

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Hampton Inn & Suites Austin - Airport
Ranked #30 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 5 August 2014

Superb desk staff; personable and professional. Older style Hampton Inn with small rooms, but well appointed and very clean.

The location is good and they provide a quick shuttle ride to the airport.

Breakfast is OK, but nothing like an Embassy Suites.

  • Stayed: August 2014, travelled with family
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Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 7 August 2014

Thanks very much for taking time to lets us know about your recent stay. We are very pleased you enjoyed your stay and hope to see again the next time you are in Austin.

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378 - 384 of 525 reviews

Reviewed 3 August 2014

Staff is very kind and provided speedy support, even if my arrival time was very late. Location is also very convinient. It's about 5-10mins drive from Austin airport. Room Cleaness level is normal Hampton Inn group, so there is no surprise.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Kenichiro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 5 August 2014

We are pleased you enjoyed your stay with us. Our guest's loyalty to our brand encourages us each day to work hard to meet the expectation of our customer.
Thank you for taking time to reach out............we hope to see you again very soon.

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Reviewed 27 July 2014

Property is nice...pretty clean but with need of some maintenance. My room had a dresser with drawers that wouldn't stay closed, no drain plug for the bath and a broken lampshade. The public areas were nicely kept and there is a basketball court & tennis court on site. Asher at the front desk was exceptional. He was polite and very helpful. He provided a restaurant recommendation for me and called a cab for the gentleman in front of me.

Overall, I would stay here again if it weren't for the fact that the owners prohibit the carrying of concealed weapons. Based upon that, I will chose another Hilton property in the area next time I need an airport property in austin.

  • Stayed: July 2014, travelled solo
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Thank Jennifer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 30 July 2014

Thanks very much for your kind comments regarding your recent stay. We have passed your specific compliments to our staff and made note of your observations. The hotel is scheduled for an extensive guest room refresh at the end of 2014. We are confident this will be well received by our guests and enhance their stay with us. WE look forward to seeing you again when in Austin.

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Reviewed 25 July 2014

This Hampton is a quality location with easy access to the airport. Wi-Fi was great, and complimentary breakfast is a huge plus. Friendly staff are helpful when you ask, but let you be if you just taking it easy. Good value too at $109 a night.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Roshan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 30 July 2014

Thank you for taking time to speak to us of your recent stay. We work hard to insure our guests' comfort and well being. We appreciate your positive comments and look forward to seeing you again very soon.

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Reviewed 15 July 2014

I stayed 1 night at this hotel and the price was affordable and the shuttle to the airport was fast and efficient. The free breakfast had many items to choose from and was easily accessible. Would definitely recommend this hotel for the convenience and location.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank Timothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 16 July 2014

We are appreciative that you took time to share your recent experince with us during your stay. Thank you for selecting Hampton. We know you have many choices in Austin.
Please come again and enjoy, again, the genuine Texas Hospitality at our hotel.

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Reviewed 14 July 2014

Me, my husband and 2 teenagers stayed 1 night- came up for a concert at the Austin360. Great location, short drive to the concert venue. Staff was outstanding!! Front desk gal (her name escapes me) was awesome getting us checked in early, and housekeeping worked extra hard getting a room ready for us and were so welcoming!! Problem here is the rooms are outdated. Beds were smaller than we had hoped. We were thinking we got queen sized, these seemed like full size beds. The A/C was working but didn't seem to be cranking out the air the way we like it to for the hot Texas summers. The phone receiver didn't work and we had to use the speakerphone when making a call. The fixtures, room decor and rug seemed old and worn. Our toilet overflowed and the staff was there in 5 minutes and got it fixed up. The free breakfast was standard- not great, not bad. I would definitely visit here again when they get the rooms updated. It was quiet. The staff made it worth it.

  • Stayed: July 2014, travelled with family
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Thank sdj7770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 15 July 2014

Thanks very much for taking time to let us know about your recent stay. We regret the challemges you encountered but are pleased our staff was able to respond in an appropriate manner. In fact you are correct in your observation of the physical aspect of select parts of our property. We are pleased to say that we have a complete room refresh scheduled for the end of this year and know that will make a huge impact on the guest experience.
We look forward to seeing you again and thank you for selecting Hampton.

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Reviewed 12 July 2014

I love Hampton Inn but they are not as affordable as they used to be. Worst compaint is the small bed pillows........why? My TV didn't work either but it wasn't that big of a deal since I checked in late and was ready for bed anyways.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Shane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Director of Sales at Hampton Inn & Suites Austin - Airport, responded to this reviewResponded 15 July 2014

Thank you for your commnets regarding your recent stay. We are currently reviewing the concerns you mentioned and will immediately insure we are up to the Hampton standard in those areas.
Thanks again for staying with us and please hurry back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Austin - Airport

Address: 7712 E Riverside Dr, Austin, TX 78744-1648
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Best Value Hotel in Austin
#39 Business Hotel in Austin
#49 Family Hotel in Austin
Price Range: £89 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Austin - Airport 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Only one mile from the Austin Bergstrom International Airport, our Hampton Inn hotel is located off Highway 71 and provides you with a convenient while comfortable and clean stay. We offer free breakfast and complimentary WiFi to make you feel right at home. Want to visit Austin attractions? We are only a short drive away from the University of Texas Austin and the State Capitol. Visit the Hampton Inn and Suites Austin Airport hotel today. ... more   less 
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Also Known As:
Hampton Inn Austin - Airport Hotel Austin
Austin Hampton Inn
Hampton Inn & Suites Austin - Airport Texas

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