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“A+ service” 5 of 5 bubbles
Review of Austin Marriott South

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Austin Marriott South
Ranked #45 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Austin, Texas
Level Contributor
3 reviews
“A+ service”
5 of 5 bubbles Reviewed 4 November 2013

I had a business meeting in Austin on my wife's birthday. She joined me and we chose this Marriott and an upscale room. The staff was great and when I asked about how I could get something for my wife they took my idea (flowers) and made certain to obtain and deliver a dozen roses with a Happy Birthday card while I was at my meeting. Great team working at this property and we will be back!

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 8 November 2013
We are so happy we were able to make your wife's birthday extra special! We always enjoy fulfilling any special requests for all of our guests at the hotel. Thank you for choosing to stay at the Austin Marriott South, we will see you when you return!
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370 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
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English first
Germantown, Maryland
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

This is a Marriott brand hotel. It is close to airport and good for travelers who have some business to do nearby. The room is decent. I like their beds and pillows, very comfortable for a good sleep. The AC is central air, not window type, so it is quieter in the evening. The staff is very friendly. I am the silver reward member of Marriott and stayed in this hotel several times, so they give me the concierge lounge access which is on the fifth floor, even though the service is primarily for gold and above membership. The hotel is not a new one, but maintained well. The restaurant of the hotel provides good food, and good for a group of travelers to hang out. It is near highway so you can go around very easily. Austin has many activities. It is pretty easy to drive into downtown from this location.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dawalish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 30 October 2013
We appreciate you taking the time to write us a wonderful review. We are glad that the Austin Marriott South met your needs with ease of accessibility to the airport and major highways. We look forward to hosting you again in the near future!
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Dallas, Texas
1 review
3 of 5 bubbles Reviewed 24 October 2013

I signed up for this Hotel for Austin City Limits weekend #2. The decor was nice and upgraded rooms but I felt the rooms were a bit small for the price. It was a huge weekend though and I am sure it was marked up for that particular time. The service was excellent and the staff were very attentive. The hotel offered a shuttle from its location to downtown which was a huge help. Location was uninspiring as it is not near any decent hotspots. If I had to do it over again, would picked more of a central location but this is not a negative reflection of the service, just the location and convenience.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BlueRay80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 30 October 2013
Thank you for choosing to stay with us during Austin City Limits! We are glad you were able to take advantage of our complimentary shuttle that drops of at 4th Street and Trinity Street, only 2 blocks away from 6th Street. If you would like to get a ride closer to ACL next time, we will be happy to arrange transportation for you. We welcome you to stay with us when you return to Austin!
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Houston, Texas
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 20 October 2013 via mobile

I attended a conference here during the second week of October and it was great . Big enough for the conference and yet not overwhelming . The food was good and served efficiently . The rooms can be a distance from the elevator which was fine for me but maybe something you want to check.

Stayed October 2013, travelled on business
Helpful?
Thank vahanning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 21 October 2013
We are glad that you enjoyed your recent stay while attending a conference at the Austin Marriott South! Thank you for providing us with valuable feedback. If you ever feel that your room is not close enough to the elevator, please feel free to request a closer room and we will be happy to accommodate your request. We look forward to hosting you during your next visit to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, Illinois
Level Contributor
233 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 17 October 2013

This is really closer to 2 stars, then to 3, if not for friendly and cheerful hotel staff. Lounge access is a plus to have breakfast there. Location is uninspiring, to put it mildly. Why they bundled all these Marriott properties there, I have no clue. Rooms are definitely clean and good sized, but dated and as standard as it gets.... My room was facing highway, and it was a bit noisy at times. Considering all of the above, what really irritates me are those petty charges. Being Gold Elite Member, I had access to lounge, and that is good, plus free Internet. Otherwise, you pay for everything: water in the room, and Internet are not complimentary. Moreover, wine, beer and hard liquor are not free even in the lounge! I didn't expect that, and chose water only in the lounge. You would think that the basic room rate is at least very reasonable, but it is not. I prefer Starwood (W, Westin) and Accor brands (Sofitel, Novotel) over Marriott, as they represent fresher more interesting choices and better value.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 21 October 2013
Thank you taking the time to give us feedback about your recent stay. We apologize if your room seemed too noisy due to the ease of accessibility to the interstate. Next time please feel free to ask to move to a more quiet room and we will be happy to accommodate your your request. We are glad that you found our staff to be friendly and accommodating. If you ever need anything else during your stay, please always feel free to ask. We hope we can accommodate you during a future stay in Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stittsville, Canada
Level Contributor
215 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

This hotel is grouped amongst 5 Marriott hotels, which can be a little confusing when you first arrive. Each hotel is clearly marked though! This was my first time staying at a plain "Marriott" branded hotel, and was a pleasant experience. The hotel has a welcoming entrance, as well as an underground parking feature - useful when the various hotels in the area are full.

We were warmly welcome when we first arrived, and provided a room on the club floor. There was a swim team (well, several teams) staying on the premises during the weekend, and had decked their doors in posters and pictures - not very business-like in appearance, but actually a fun change from bland decor.

The room was an average size, and looked out over part of a U - no good view in there, although the staff did state that there is no scenic view in the hotel to begin with. We utilized the lounge on the first day, enjoying the snacks and water provided within it. It's a keycard-controlled door, and had a welcoming atmosphere - and staff as well.

The gym facilities were great - lots of ellipticals, and also a few benches for weights, of which a few machines overlooked the indoor pool. The only complaint was that several of the embedded TV's didn't function, or had no audio - pretty well par-on-course for hotels.

All-in-all, a nice location, and probably the "nicest" of the 5 hotels in a row.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 11 October 2013
Thank you for your recent stay at the Austin Marriott South! We appreciate you taking the time to send us valuable feedback. We invite you to stay with us next time you visit Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 September 2013 via mobile

Hotel felt dated and carpets were stained in room. Easy to get to. Family had breakfast in the resturant, good food and service. Just ok nothing special. I would stay here if there was not a newer hotel available.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cajun98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Sales Coordinator at Austin Marriott South, responded to this review, 20 September 2013
Thank you for your recent stay at the Austin Marriott South! We appreciate your honest feedback and will take necessary actions to improve the issues you have mentioned. We do thank you for your kind words about our friendly hotel staff. We hope you will stay with us next time you are in the Austin area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Austin Marriott South

Property: Austin Marriott South
Address: 4415 South IH-35, Austin, TX 78744
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Austin
#40 Family Hotel in Austin
#51 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Austin Marriott South 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
The Austin Marriott South is just a short drive from the State Capitol, Austin’s exciting live music scene on 6th Street, or any downtown attraction. Guest rooms feature a refrigerator, high-speed Internet Access, flat screen TVs, and luxury bedding. The property offers complimentary parking and features an on-site restaurant, the Limestone Lounge & Kitchen, as well as an indoor pool and fitness room. ... more   less 
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Also Known As:
Austin Marriott South Hotel Austin
Marriott Austin
Austin Marriott South Texas

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