I had made my reservations 3 months in advance for a school conference in Austin. When we arrived, 5:00 pm, after a 5 hour drive, I was told that they had overbooked and there were no more rooms available. I showed my email confirmation, but they just said "I'm sorry." They tried to locate other hotels in the Austin area but everything was sold out due to this large conference and a sports playoff game. We chose this hotel because of the free shuttle to the convention center. A girl at the front desk said she would come at 7:00 am to pick us up in her personal vehicle and take usnto the CC. She wasn't due to come in until 1:00 pm....Yea, right...i would have probably hadnto call a taxi! After standing there for about 45 minutes, 2 seperate people came in and got their rooms!!! We question it, their response, shrugged shoulders! They finally found a room, next door to Greyhound Bus station. As we drove up, at night, 4 questionable men were hanging out by front door. I refused to get out for safety reasons. I called back to SHS and explained that this area was not safe for 2 women and to find something else. Finally, another coworker found us a room at the Doubletree....which SHS paid for! Don't make reservations because they are worthless!!!!
- Official Description (provided by the hotel):
- The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more less
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- Also Known As:
- Springhill Suites Austin South Hotel Austin
- SpringHill Suites Austin South Texas