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“Adequately decent”

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SpringHill Suites Austin South
Ranked #36 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 14 January 2014

This hotel was booked for my business group during our stay in Austin. It's just off I-35 so depending on the side of the building, you will deal with some freeway noise. Getting to it could be a challenge depending whether you were come from the north or south on I-35. The rooms are showing their wear but especially the bathroom was immaculately clean. The bed was very comfortable. The towels were clean but seemed worn. The suite-style room with pull-out sofa, coffee table, chair was nice and it allowed us to all meet up for our own little happy hour before dinner. There was a wet bar sink, fridge and microwave. Coffee maker too but there was almost always hot coffee in the lobby. The breakfast bar was pretty decent. I enjoyed the oatmeal with all the trimmings. The coffee was good. There was some fruit and they also had eggs and hash browns along with the usual breakfast breads, bagels, and a toaster. There was a waffle maker if you wanted that.

I've been to better properties in the same class. This one looks ready for an renovation but this hotel was perfectly adequate for our three-day stay.

Room Tip: Rooms further away from the I-35 freeway might be quieter.
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  • Stayed: January 2014, travelled on business
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Thank 84Hokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for commenting on your stay. The staff is looking forward to a full renovation scheduled to start in December of 2014.

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270 - 276 of 390 reviews

Reviewed 4 January 2014

This is probably the least nice of the Marriott branded hotels that I have stayed at. The outside looks pretty nice, but once inside, its another story. The room decor was dated and reminded me of something i would see at a Super 8. The trim along with bathroom sink looked as it had not been cleaned in a while. Worst part, there was hair all over the bathtub. It's like the maids didn't even clean the shower. There is nothing impressive about this hotel at all. I'm pretty sure too that only one elevator worked during my stay, so waiting all the time for a lift wasn't fun either.

Room Tip: I stayed on the second floor. Maybe avoid that floor, not sure.
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  • Stayed: December 2013, travelled with friends
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Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Scott
Thanks for logging on and sharing your experience. We are sorry to learn you were not completely satisfied with your stay and appreciate your candid feedback.

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Reviewed 26 December 2013

This is our go to hotel in Austin. The location is great for accessing everything in South Austin, downtown and the UT campus. The prices are usually reasonable. During our most recent stay, the staff was accommodating and dealt with a room situation quickly and with an outcome we were happy with.

The only downside is that the rooms are not as large as other Spring Hill Suite's in Austin. They can only fit a full size sleeper in the living room area versus queen size in other hotels. Plus the walking area between the bed and the wall by the bathroom was a bit tighter. The decor is newish, but not the most recent renovations like at other hotels.

The breakfast area is a nice size so there is room even when the hotel is full.

We will continue to stay here during our further trips.

  • Stayed: December 2013, travelled with family
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Thank EllenB806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thanks for the review Ellen!

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Reviewed 10 December 2013

We were at UT Austin for a graduation and stayed here. Room was a good size, the cleaning service good and the breakfast crowded every day. We had to wait to check in (for no particular reason) but the service was otherwise very friendly and they gave us an extended checkout.

  • Stayed: December 2013, travelled with family
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Thank HappyDesiNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thanks for sharing your experience on line!

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Reviewed 10 December 2013

I liked my visit at this hotel. Sure the breakfast was okay and the health club is small but the rooms are spacious, you can access the internet for free but most importantly the staff was exceedingly friendly. They go out of your way for any reasonable request.

Stayed: December 2013, travelled with friends
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Mike
Thanks for the review and recognizing the staff's efforts!

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Reviewed 22 November 2013

Nice is a good word for our visit, for a business trip. Not our first choice, but adequate and convenient. Housekeeping was good, until we found a dirty towel in the stack of the other clean ones. Hopefully next year we get our first choice! Enough said, right?

  • Stayed: November 2013, travelled on business
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Thank ladybugtx76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for commenting on your stay. We are sorry to hear there was an issue with replacing your towels but appreciate the insight. It helps us pinpoint our shortfalls to improve service.

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Reviewed 11 November 2013

We recently stayed 5 nights. We also stayed there 3 days in March 2013.
--On 2 of the 5 days, maid service never came, even though we vacated room early in morning; delivery of clean towels took 45 min and 2 calls to the front desk -- maybe because they were understaffed??
--Sheets had numerous holes in them.
--Breakfast buffet description in elevators sounds scrumptious -- but not all the items listed are put out on any given day. Some foods are not replenished even with 45 minutes left in the breakfast period.
--Glad I checked our under-the-door bill - we were charged an extra $75 above what our reservation promised for the last 2 days. Clerk was pleasant and efficient to make correction (although commenting it was possible because I had brought a printed email of the reservation), but should NEVER have happened.
--Music in lobby is VERY LOUD at all times. Customers were going outside to listen to cell phones, but this was problematic because of the noise from nearby I35.

--I am unlikely to stay here again, even though its location is convenient.

Room Tip: Away from elevator, which is quite noisy.
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  • Stayed: November 2013, travelled on business
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1  Thank spry13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this reviewResponded 15 November 2013

Thank you for taking the time to review our hotel. I am truly sorry that you did not enjoy your stay. We take feedback very seriously and will do our best to address each item mentioned with our staff. I am very sorry for the inconvenience we caused with your bill. In very rare situations does this happen. I am happy the clerk was able to correct your statement. I am sorry that your breakfast experience was not up to our standards. We do try to have a variety of foods each week. I hope that what you did have was enjoyable. Thank you again for letting us know how we can improve. I am so sorry that our hotel was anything less than perfect.

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Additional Information about SpringHill Suites Austin South

Address: 4501 S Interstate 35, Austin, TX 78744-1803
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 201 Hotels in Austin
Price Range: £85 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin
SpringHill Suites Austin South Texas

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