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“Accessible Room Squeezed for Space”

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SpringHill Suites Austin South
Ranked #36 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 20 March 2014

By luck of the draw my family of 3 ended up in an accessible room. We found ourselves cramped for space. The beds were doubles, but felt even smaller than that. One was shoved up against a wall on one side, so you had to crawl over someone to get in or out. The couch in the room didn't add to the ambiance, only to the claustrophobia. Hopefully this was peculiar to this particular accessible room (#603).

Significant road noise throughout the night, even though we were top floor and furthest away from the highway. We ran the air conditioning fan all night to drown it out after the first night. Also, no coffee in the lobby after breakfast hours.

On the plus side, breakfast was great in terms of quality and selection. Staff was attentive and professional. Indoor pool was sparkling clear and wife was satisfied with he gym. Ample parking in a parking lot shared by a slew of Marriott properties.

  • Stayed: March 2014, travelled with family
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Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, General Manager at SpringHill Suites Austin South, responded to this reviewResponded 26 March 2014

We were sorry to learn your family was not comfortable in room 603. As you mentioned yes that is an ADA room and a non typical layout. Thank you for your candid comments as it helps us to evaluate our service and products in order to improve our guests experience.

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290 - 296 of 419 reviews

Reviewed 4 March 2014

Stayed here one night. Check-in was fast and they honored my early check in request. Beds were comfortable. There was quite a bit of road noise from I-35, but otherwise it was a very nice stay. The rooms were very clean and everyone was friendly.

  • Stayed: March 2014, travelled with family
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Thank CLPfau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for commenting on your stay!

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Reviewed 3 March 2014

This appears to be a newer property and it was very nice. My husband and I were only here for one night in February. The room was clean and comfortable, and I liked having the loveseat and the little kitchen area with a sink, microwave, and fridge. Breakfast was good with some nice healthy options like spinach. The pool was wonderful, small, but it was heated and felt great. We didn't have time to use the gym but could see it from the pool and it looked busy but adequate. The elevators were extremely slow. The location is off the highway, but it is close to all of the great south Austin attractions and restaurants.

  • Stayed: February 2014, travelled as a couple
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Thank SarahS0891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

We are happy you enjoyed your stay with us. Hope to see you again if your travels bring you back to Austin!

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Reviewed 26 February 2014

10 minute drive to downtown (15 with traffic in the AM) , hotel was clean and comfy , room was very spacious, and very clean.
Breakfast was very good as well, no complaints here.
I did use the gym, which was good but small (2 treadmills only) pool seemed nice, but I did not use it.

  • Stayed: February 2014, travelled on business
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Thank Nadav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for sharing your experience as our guest!

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Reviewed 19 February 2014

I have stayed here many times but never again..

My trip ended by waiting 17 minutes for someone to answer the phone so I could get a wake up call. I ended up having to get dressed and going to the front desk and requesting the wake up call. the gal at the front desk gave me an excuse that she was in the back but in the 30 seconds it took me to get down stairs after hanging up she was at the front desk talking to the security guard...it was a bogus excuse...

A stain on the bathtub bottom ...stains on the mirror ...this place is dirty

i will NOT stay here again ....

  • Stayed: February 2014, travelled on business
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, General Manager at SpringHill Suites Austin South, responded to this reviewResponded 23 February 2014

We are sorry to learn you didn't enjoy your stay with us and appreciate any and all fedback that allows us to improve our guests experience.

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Reviewed 16 February 2014

Have stayed at this hotel twice and both times were great. Indoor pool and workout room are very nice. Front desk is always helpful and pleasant. Kids love the Texas shaped waffles and I like the different options for breakfast. Looking forward to staying hear again the next time we are in Austin.

Stayed: February 2014, travelled with family
Thank Troy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thanks for the great review Troy!

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Reviewed 28 January 2014

Pretty nice Springhill Suites with good clean rooms, a fine breakfast, and happy staff. Hotel is great shape, hallways look well kept and rooms are well appointed. Rooms nice and large with sofa and large flat screen TV. Free breakfast, free internet and free parking. A great place to stay when traveling to Austin without paying the huge downtown Austin prices. This hotel is about 10 minutes from downtown and all the activities and right on the main highway, but very quiet.

  • Stayed: November 2013, travelled as a couple
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4  Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Larry
Thanks for sharing your experience!

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Additional Information about SpringHill Suites Austin South

Address: 4501 S Interstate 35, Austin, TX 78744-1803
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 202 Hotels in Austin
Price Range: £71 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin
SpringHill Suites Austin South Texas

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