Our King suite was exactly what I wanted from my Marriott profile...except the price. I had a reservation for a Sunday night stay, but I happened to be passing through a week before my reservation, so I stopped at this property. I checked in and was told there was no difference in the usual rate and the AAA rate for that stay. I was not amused to see that this "off the road drop in stay" was priced $50 over my reservation for the following week. I did contact the property and there was no attempt to make it right. The contact person "assumed that I had been informed of the rate and agreed to it". She is wrong. I didn't ask and I was not quoted a rate. Lesson learned. I am still a loyal Marriott customer, but I will ALWAYS book through Marriot.com and NEVER off the road. To be fair, I did receive 500 Marriott points, but that harldy covers an extra $50+ out of my trip budget.
- Official Description (provided by the hotel):
- The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more less
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- Also Known As:
- Springhill Suites Austin South Hotel Austin
- SpringHill Suites Austin South Texas