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“2-night stay at this hotel”

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SpringHill Suites Austin South
Ranked #37 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 25 May 2014

Due to a family wedding, we reserved a 2 night stay 6 months in advance. The king size suite was ready upon our arrival around noon & was nice & clean. The bed was comfortable, adequate water pressure & temperature in the shower. However, the air conditioning system was quite noisy & just about froze us out of there; even when the thermostat was set on 76. The first morning, the elevators were so slow that we took the stairs for breakfast about 8:30 am. Fortunately, my brother who is confined to a walker had a room on the ground floor, or not sure what he would do! The breakfast bar was similar to a "cattle trough". Food sloped all over the place & wasn't being refilled in enough time to feed all the guests. So, we grabbed a couple of bananas & proceeded to wait for elevator service which never came. Walking back upstairs to our room, we got dressed & left around noon. Upon returning at 4:00 pm, our room hadn't been cleaned, so we called the front desk. Well, here comes a maid with a couple of well worn towels and the normal shampoo, etc. condiments. Our trash never got emptied, bed made, counters wiped down, etc. Guess to sum it all up, we're very disappointed with this hotel's services for the amount charged for our room. Realize the hotel was sold out that weekend, but enough staff should've been around to accommodate guests needs.

  • Stayed: May 2014, travelled as a couple
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2  Thank 706Susan706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 2 June 2014

Thank you for logging on and expressing your concerns and feedback. We were sorry to learn you were not satisfied with your stay. Although the situation with the elevator was outside of our control the insight you have provided will allow the management team to evalute and improve the service issues you encountered during your stay.

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253 - 259 of 392 reviews

Reviewed 22 May 2014

I stayed at this hotel the week of 5/5/14 on a business trip. The hotel staff were very friendly and accomodating. Free wi-fi in the room worked well. The hotel was located about 10-15 minutes south of Austin, about an hour or so North of San Antonio, and about 15 minutes from teh Austin Airport. The room was very clean, and the complementary contenantal breakfast was good. My room was large and spacious, and also had a Jaccuzi tub and seperate shower/tub. I would recommend this hotel to anyone traveling in the area. My room was on the 6th floor facing south, and I did not have any issues with highway noise.

  • Stayed: May 2014, travelled on business
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Thank savakirc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 23 May 2014

Thank you for sharing your experiece on line!

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Reviewed 22 May 2014

Was on a road trip from Dallas going to San Antonio, but spent a bit of time in the Austin area. Despite the weird on-ramps and off-ramps from I35E, just off the freeway, noise insulation is bad from the outside. I can hear the freeway all night long, but one night; there was a severe thunderstorm passing through. Haha...best night ever for sleeping.

The suite was spacious including a small wet bar, a sink, a microwave oven, and a frig. It had a small living room with a pull out sofa, and a small bedroom area. Bathroom was big for this type of property. It felt luxurious to me. AC controls are based on a digital thermostat. Noise in general from other rooms were non-existent. I used the gym late one night and it was decent. I also used the laundry room. Decent price to get your clothes washed and dried.

Service was great from the front desk; staff were generally friendly.

Only thing I didn't like was the one functioning elevator. Maybe it was a sign to workout more. Ha...I would stay here again. Thank you

Room Tip: Try to get a room as far as you can from the freeway?
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  • Stayed: May 2014, travelled solo
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Thank Carino_Will_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 23 May 2014

Thank you for commenting on your experience!

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Reviewed 10 May 2014

I've just returned from a very comfortable stay at Springhill Suites Austin. The hotel is a ten minute ride from downtown and provides a free shuttle downtown in the evenings for those who want to explore. The property is well maintained and clean. The front desk staff is excellently trained and provided service comparable to many four star hotels at which I have stayed.

It is by no means a luxury property, but the rooms are large and the beds comfortable. The free breakfast in the morning is good with fresh fruit, a couple of hot items like scrambled eggs and sausage, and a variety of breads. I did not use the pool or the gym but others in my party who did, expressed no complaints. I would recommend this hotel.

  • Stayed: May 2014, travelled on business
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Thank temi43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for sharing your experience in an online review. We hope to see you again when your travels bring you back to Austin.

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Reviewed 7 May 2014

Great location and convenient to everything in South Austin, but this hotel needs a facelift. The room and hotel seemed tired. Definitely needs an upgrade like many of the other SpringHill Suites. I would stay at one of the other Marriott properties nearby before choosing this one next time. Everything was good with the hotel, including the exercise room.

  • Stayed: April 2014, travelled on business
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Thank bienemy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for commenting on your recent stay with us. The hotel is scheduled for a full renovation at the end of 2014 and hope you will give us another chance when traveling to the Austin area.

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Reviewed 6 May 2014

Excellent Value & Experience for a 6 Day Stay. Including room, Staff, Parking, & Free Breakfast & Downtown Evening (6pm to midnight) Shuttle. Little things like great beds, "just right" bedding (not "too hot", down blankets, with no cooling options), & pillows, A.C, etc. Did not use indoor pool, spa, or workout room, so review not included

  • Stayed: May 2014, travelled with family
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Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thanks Gail!
We appreciate your feedback.

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Reviewed 30 April 2014

During my brief stay I found Sarah W., front office manager, to be both professional and personable, going out of her way (my perception) to serve. ("you're welcome", Sarah). Rose, Justin, and Josh were engaging and thorough.Rose even remembered making my reservation over the phone. Katrina G. was friendly in conversation; businesslike with guests-a real blessing to others.

The breakfast was nutritious, offering a variety of choices. Oatmeal and fruit are very good.

Housekeeping does a wonderful job cleaning.

Overall, the place is nice. More importantly, the people made the difference.

Room Tip: To face north-away from I-35 noise, choose an odd-numbered room ( i.e. 611) that overlooks the main...
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  • Stayed: April 2014, travelled on business
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    • Sleep Quality
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Thank Hubert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrina G, Manager at SpringHill Suites Austin South, responded to this reviewResponded 15 May 2014

Thank you for your comments and recognition of the staff. We hope to see you again when your travels bring you back to Austin!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Austin South

Address: 4501 S Interstate 35, Austin, TX 78744-1803
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 201 Hotels in Austin
Price Range: £86 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin
SpringHill Suites Austin South Texas

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