Unkempt, unfriendly, security doors to outside not working. Told at check-in that they didn't have any non-smoking rooms available, so they put me in a smoking room. I started coughing immediately, so I returned to the desk to explain that I have COPD and couldn't stay in that room. Well, they suddenly found me a non-smoking room. Additionally, in the middle of a very hot Texas summer, their pool is outdoors in the open sun with no umbrellas or shade. No cooking/eating utensils in the room.
I've stayed at other extended stay chains and was always pleased. Not so, here. I won't return to an Extended Stay America. Maybe it was the specific management; maybe not. Maybe other ESA facilities are great, but I'm not going to chance it. This was overall a bad experience.
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- Also Known As:
- Extended Stay Deluxe Austin Arboretum North Hotel Austin
- Extended Stay Austin
- Austin Extended Stay
- Extended Stay America - Austin - Arboretum - North Texas