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Country Inn & Suites By Carlson, Austin-University
Ranked #129 of 203 Hotels in Austin
Matapouri, New Zealand
Level 6 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A let down”
Reviewed 3 September 2013

As soon as we arrived at the desk in Austin it was a total let down, the clerk was unprofessional, did not know or could not answer simple questions about Austin and how to get around. To me that is poor customer service, not knowing your location.

Sadly third rate service, after staying at the Country Inn and Suites in NOLA, it felt like one of the lower tier chain hotels on the outskirts of any small town. Very disappointed.

No cookies as mentioned in previous review, and in their promotional flyer. They could also provide a shuttle service to downtown.

Sorry, but first impressions set the tone and this place is not one I would come back too or recommend.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Wagaitwag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_astn, Guest Relations Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, 4 September 2013
Thank you for taking the time to give us some feedback on your stay.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you I am working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Please contact me personally to receive a free upgrade upon your next visit.
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289 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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English first
Waco
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 August 2013

We were greeted by a friendly receptionist and a container of home-baked cookies. The lobby was attractive with a fireplace and furniture resembling a nice living room. A computer was also available for public use. WiFi was easy to use in our room also. Our room was large - including a bar with sink, mini refrigerator, microwave, and coffeemaker. The bathroom was also larger than average. The shower had a unique head that gently rotated in a circle. The outdoor pool looked inviting, but we didn't have time for a swim. The breakfast included scrambled eggs, bacon, hot sauce, bagels, muffins, waffles, oatmeal, fresh fruit, 4 kinds of cereal, a variety of juices (cranberry, orange, apple), whole milk, reduced fat milk, bold coffee, regular coffee and hot water. I especially liked the real plates, cups, and silverware available at the breakfast. Disposable dishes were also available. The hotel is somewhat hidden from view just off I-35 in north Austin. There are several other nice hotels in the neighborhood. I will definitely stay here again. The price with tax for 2 in a king room was $100 even.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Franksmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_astn, Guest Relations Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, 30 August 2013
Thank you for taking the time to give us your feedback. We are thrilled to see that you enjoyed your time at the hotel!

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tullahoma, Tennessee
Level 6 Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 August 2013

We stayed here for a week while working in Austin. Our room was clean and comfortable. The hot breakfast each morning was good. All at a very decent price. The area seemed a little sketchy so we were sure to remove our valuables from our vehicles each evening. But we never had a problem. Our room was facing away from the interstate so things were very quiet.

  • Stayed August 2013, travelled on business
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Helpful?
1 Thank IncredibleWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_astn, Guest Relations Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, 17 August 2013
Thank you for taking the time to give us some feedback about your recent stay. We are thrilled to see that you enjoyed your time at the hotel. Please come see us again real soon.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2013 via mobile

First off, the staff is amazing. So friendly and helpful. Second, the rooms are nice. Clean and you can really relax. King suite is great for kids. TWO TVs. My son loves it here. The pool is wonderful, sunny and refreshing. My stay isn't over yet but I couldn't wait to review this place. Would love to stay here again! :)

  • Stayed August 2013
    • Value
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Helpful?
1 Thank taylertay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_astn, Guest Relations Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, 13 August 2013
Thank you for taking the time to give us your feedback. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2013

Lobby was dirty and old with laminate floor coming up in places. Bad smell throughout all hallways. Opening the door to our room I felt a little more at ease. It seemed like maybe they had updated the rooms but not the halls and lobby. However, after closer inspection, I noticed the many black stains on the carpet. Eww! And both of our red duvet covers had whiteish stains on them. Gross! Beds were comfortable but I couldn't rest knowing I was sleeping in filth! Oh and we found someone's leftover food and soda in the fridge!

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Carlson at Country Inn & Suites By Carlson, Austin-University, responded to this review, 18 July 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and also the lobby. We will discuss the conditions of your room and the lobby with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
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Travellers are raving about these Austin hotels

Maple Shade, New Jersey
Level 5 Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 June 2013

We stayed for one night and paid $99 on booking.com. The room came with 2 queen beds. Frankly, for the money we paid, we were expecting something very inferior but we were pleasantly surprised. The breakfast was great, the bathroom amenities were really good and there is ample parking. Internet was a little scratchy though and can be improved to a decent level. Overall-recommended!

  • Stayed June 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Prateek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_astn, Guest Relations Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, 13 August 2013
Thank you for taking the time to give us feedback on your recent stay. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 5 Contributor
93 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 May 2013

Whenever we travel, we are impressed by the consistency of this chain. With laundry facilities and coffee in the lobby, it never ceases to welcome. When the printer toner was empty at night, the manager let me print some documents from his which was much appreciated. We also enjoy using real dishes and cutlery.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank TorontoMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Austin-University

Property: Country Inn & Suites By Carlson, Austin-University
Address: 7400 I-35 North, Austin, TX 78752
Phone Number:
Region: United States > Texas > Austin > St. Johns
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#70 Business Hotel in Austin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Austin-University 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson Austin-North
Country Inn & Suites By Carlson Austin-North Hotel Austin
Country Inn Austin North
Austin Country Inn
Country Inn & Suites By Carlson, Austin-University Texas

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