Had reservation, but upon arrival in the miidle of the day the only thing awaiting me in the middle of the front desk was a telephone, no live body in sight. Used it to call 600, as sign said to do. Rapid busy signal. Looked around lobby, walked outside, back inside tried phone again. Tried phone in outer lobby. Walked down halls yelling hello? Oustside again.
Only sign of life was a guy grilling out on the tailgate of his pickup. After a 7 hour drive from south texas had my child, wife and dog waiting in 100 degree heat in car. Go back in much later and catch a glimpse of a guy flashing through the lobby. Flag him down, Yes! He works there! His name is Ch***. Not very good at his job. Does offer shampoo, which is not in the room unless you request it.
Check in, but the only solitary way to bring in luggage is on a bakers rack! I swear. Roll the wildly uncontrollable bakers rack down hall, unable to keep it from banging into the walls. Unhappy guests peek out of their rooms, but given me a knowing nod when they see me pushing the bakers rack full of luggage and bags, trying to carry hanging clothes because bakers racks do not have a way to hang anything. Just five layers of wire mesh.
Get to room, turn on much needed air conditioner only to be met with the groans of a devil machine. Loud, loud, crazy loud, constantly turning on and off. Geez. Try connecting to internet. No luck. Try calling front desk, no dial tone. Walk to lobby in pajamas to find out about internet, and Ch*** is gone, now replaced at front desk by a girl yapping on a personal call. Wait patiently. She covers phone asks me what I want. Internet. "Use the code" she says. "What code?" I ask. Show her my ipad, no place on the sign in does it say "code."
She tells person on other end, "He doesn"t know how to get on the internet." She covers receiver and points to place on screen where guest is supposed to put in a code I wasn't given upon checkin when Ch*** finally checked me in.
Make it back to room, and as I open door the air conditioner is jut starting up again. And jst as quickly it grinds to a halt. It is going to be a long night, I thought to myself.
It was. But hey, in the morning at least they toss a few muffins on the tiny table in the tiny lobby for the guests for breakfast. Pathetic.
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- Also Known As:
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- Extended Stay America - Austin - Southwest Texas
- Extended Stay Austin
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