We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loud AC, uncomfortable beds, awesome location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Austin - Southwest
Ranked #166 of 201 Hotels in Austin
Reviewed 8 August 2013

Once you figure out how to get there the location is perfect, the beds are very uncomfortable. The carpets in my room were a bit sticky had to walk around in my shoes the entire stay. The AC was disturbingly loud and did not cool the room much. The staff was friendly, i would have asked to switch rooms but the idea of packing everything up to possibly get a better room was not appealing. Decent take and go breakfast.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank enlightexplore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 21 August 2013

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that the air conditioner was noisy, we have made our maintenance engineer aware and we will address immediately. We appreciate that you brought this to our attention as your feedback helps us continually improve the services we provide our guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (136)
Traveller rating
Traveller type
Time of year
Language

108 - 114 of 136 reviews

Reviewed 14 July 2013

I initially checked in at ESA Arboretum South and was not happy. The room was tiny, but nicely updated, but the area and other clientele are completely GHETTO. There are lots of sketchy individuals walking around there (smoking, no shirts, skimpy clothing, loud/profane language) that I don't want to sleep near. The hotel chain has no control over this, I know, but you all need to know... ARBORETUM SOUTH IS NOT THE PLACE TO STAY if you have even slight concerns about your personal safety. Extended Stay America kindly switched me to this location and I am so so so so pleased. The room is lovely, clean, new... everything I wanted and more. It is tricky to get to and there is nothing around it, which I like. Nobody will walk by this hotel in the middle of the night for any reason (as in, your car won't be robbed), so I feel secure.

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 23 July 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about my property. It was disheartening to read that you were uncomfortable at our other location and I'll make a point to speak with the manager, however I am pleased that you felt safe at my property and loved our rooms.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

Had reservation, but upon arrival in the miidle of the day the only thing awaiting me in the middle of the front desk was a telephone, no live body in sight. Used it to call 600, as sign said to do. Rapid busy signal. Looked around lobby, walked outside, back inside tried phone again. Tried phone in outer lobby. Walked down halls yelling hello? Oustside again.

Only sign of life was a guy grilling out on the tailgate of his pickup. After a 7 hour drive from south texas had my child, wife and dog waiting in 100 degree heat in car. Go back in much later and catch a glimpse of a guy flashing through the lobby. Flag him down, Yes! He works there! His name is Ch***. Not very good at his job. Does offer shampoo, which is not in the room unless you request it.

Check in, but the only solitary way to bring in luggage is on a bakers rack! I swear. Roll the wildly uncontrollable bakers rack down hall, unable to keep it from banging into the walls. Unhappy guests peek out of their rooms, but given me a knowing nod when they see me pushing the bakers rack full of luggage and bags, trying to carry hanging clothes because bakers racks do not have a way to hang anything. Just five layers of wire mesh.

Get to room, turn on much needed air conditioner only to be met with the groans of a devil machine. Loud, loud, crazy loud, constantly turning on and off. Geez. Try connecting to internet. No luck. Try calling front desk, no dial tone. Walk to lobby in pajamas to find out about internet, and Ch*** is gone, now replaced at front desk by a girl yapping on a personal call. Wait patiently. She covers phone asks me what I want. Internet. "Use the code" she says. "What code?" I ask. Show her my ipad, no place on the sign in does it say "code."

She tells person on other end, "He doesn"t know how to get on the internet." She covers receiver and points to place on screen where guest is supposed to put in a code I wasn't given upon checkin when Ch*** finally checked me in.

Make it back to room, and as I open door the air conditioner is jut starting up again. And jst as quickly it grinds to a halt. It is going to be a long night, I thought to myself.

It was. But hey, in the morning at least they toss a few muffins on the tiny table in the tiny lobby for the guests for breakfast. Pathetic.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AlanWoodrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 9 July 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay with us was so unpleasant. In response to your feedback, I am going to have our Maintenance Engineer work to fix the A/C unit in your room. I am also going to be spending some time with my front desk associates on improving our check-in process. As well, I will be reviewing their responsibilities with them and the importance of always having someone at the front desk to best assist our guests moving forward.

I really appreciate you bringing this to our attention and If you would like to discuss this further, please do not hesitate to contact me at asw@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

We booked this for our weekend stay based on previous reviews. For this class of hotel, the rooms are very nice and in excellent condition. It looks like it might have been remodeled in the not too distant past. We don't cook in the rooms, but basically our room had a full kitchen, some pot, pans, silverware, etc. If you are on a short-term work assignment, it's basically a very nice and clean studio apartment except they clean your room and make you coffee in the morning.

Note: As other's have said, it can be tricky to find. Immediately after you cross the Southwest Parkway from the North (or after turning left on to the frontage road from Southwest Parkway), start glancing up while you look for the small access road. The small access road does not have an entrance sign for the Extended Stay so when you glance up you will see the hotel up and above. This is the only giveaway that you are in the right place. Then the small access road will take you to the hotel entrance. It's hard to explain, but the small, unmarked access road only exists so that you can access the Extended Stay's entrance driveway. The hotel is not on the main frontage road and it's situated near a cluster of entrance ramps and frontage roads.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarcoPolo62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 25 June 2013

Thank you for your wonderful and informative review of our property. I truly appreciate your comments regarding the location and directions on how to get to our property. It can be a little tricky to find our hotel; however, we are so glad it was worth the extra effort!

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2013

  • Stayed: June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
1  Thank Jeff L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 18 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 June 2013

I booked my mother, who was visiting from out of town, in this hotel and she said that it was top notch. She had never stayed in a hotel as clean as this one. Vicent, the gentleman who cleaned her room, is outstanding and really cared about the how well the guests enjoyed the rooms!!!! The rooms are newly decorated and nicely appointed. The staff at the front desk are courteous and helpful. I would definitely recommend this hotel.

Room Tip: All the rooms are quite, even the rooms facing the highway. Make sure to use your GPS to find the h...
See more room tips
  • Stayed: June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank orb1austintx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 10 June 2013

I appreciate you taking the time to write such a wonderful review about our hotel. I am glad to read that your mother was pleased with her clean, spacious room and our staff. We truly enjoyed having her stay with us and look forward to seeing either of you in the future, should your travels bring you back to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

I searched the hotels in southwest Austin. If you do not care about having a fancy breakfast. This is the best deal in the area! Rooms where nicer than the la Quinta right down the road I previously stayed at for almost 1/2 the price! My gps brought me straight to the place with out any problems. I gave 4 out of 5 because the walls are a bit thin. I will stay at this hotel again for sure!

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this reviewResponded 5 June 2013

John - Thank you so much for posting a review of our property. I truly appreciate your comments regarding the hotel and it being the best deal in the area. As well, I am so glad that you did not have any issues finding our location and enjoyed our newest feature, the grab-and-go breakfast.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Austin
Show Prices
Show Prices
Show Prices
Northwest Austin
Staybridge Suites Austin NW
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Austin - Southwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Phone Number:
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #166 of 201 Hotels in Austin
Price Range: £64 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Extended Stay, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Extended Stay America - Austin - Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America - Austin - Southwest Texas
Extended Stay Austin
Austin Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing