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“Great Location”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #40 of 203 Hotels in Austin
Certificate of Excellence
new orleans, United States
1 review
“Great Location”
Reviewed 25 May 2013

Located lose to the Arboritum, The Domain, and lots of restaurants with all the amenities needed for a comfortable stay. Fitness center, busniss center, complimentary coffee and tea in the lobby and buffet breakfast.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Betty B L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 25 June 2013
Betty,
Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us. Everyone loves the ease of our location to all parts of the city. Thanks again.
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646 reviews from our community

Traveller rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Level 5 Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 May 2013

This was an ok HG. The room was comfortable and clean.The furniture was a bit dated, but the bed was comfortable. The checkin woman was friendly and they sold beer and wine at the usual odds and ends counter. The pool was not over chlorinated like some places we have stayed. The hotel is located just off a major highway, but I heard no highway noise. My wife and I are traveling by motorcycle and we like to walk to dinner once we settle in. There is a BBQ place across the parking lot and the food was very good. It is a Hooters type of place, so don't go there if you are offended by the skimpy waitress uniforms. Though you have to pay for breakfast at the HG....the made to order breakfast is nice and my omelette was very good.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank rider65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
Glad you enjoyed your stay. Happy Riding!!
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Texas
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2013

We spent two nights here this weekend and was very pleased with our spacious room, friendly staff and great location. Our beds were hard but then we found a dial on each side and was able to soften them to our liking. Would highly recommend.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrueReviewTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
So glad you were able to figure out our Garden System Beds. They are adjustable to accomodate anyone's preferences. Hope to see you again next time you are in Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, United States
1 review
Reviewed 19 May 2013

We enjoyed everything about our stay. The staff was very helpful and friendly. We would definitely stay again at this hotel due to location being convenient to our needs and to the wonderful staff. We have stayed at other Hilton Garden Inn's before but found this locations staff exceptionally friendly, courteous and nice.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maricela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
Thank you for recognizing our awesome staff. They really do make the difference. I will pass on the great compliments. Thanks.
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1 review
Reviewed 12 May 2013

This was the best visit of all. We stay here every year for the state track meet and this year after all of the renovations(I know it was not the first year to be finished) but it was so comfortable and the staff was soooo accommodating. They stand by their GUARANTEED statement because they will and did EVERYTHING to ensure that we were satisfied. Thanks to Ricky!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmclaugh78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
Thank you for recognizing Ricky. Another high five for him. Also thank you for mentioning the great renovation we completed. Our hotel is georgeous and all the guest just rave about it and how clean it is. Thanks.
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Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2013 via mobile

We stayed 3 nights at the Hilton Garden Inn Arborerum. The room was clean, quiet and spacious. The staff was super friendly even when they were stressed during a busy breakfast shift.
We highly recommend this hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PepaC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
We can get a bit busy in the morning for breakfast for sure, but we still try to maintain the level of service that you expect. Glad you had a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, United States
1 review
Reviewed 5 May 2013

The hotel was really nice! The staff at the front seemed a little slow. They didn't seem to know that we had paid bed n breakfast so we didn't get our breakfast tickets.. all they had to do was look at the screen on their computer when we checked in! Other than that, everything was great. We weren't able to use the indoor pool but it looked nice. I would recommend this hotel.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ricardo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 21 May 2013
Sorry about the inconvenience with the breakfast vouchers. We'll do better next time. Glad to see everything else was up to your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#18 Best Value Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas

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