This was only our second stay in a Hilton Garden Inn. Unfortunately, our first stay was the 2 previous nights in a Hilton Garden Inn in NorthWest Houston. That hotel is rated number 1 of all hotels in Houston. So, we had great expectations for this place. While the location is great and the rooms facing the back are very quiet. This is a much older property and the rooms look like they have been at least partially renovated. However, some of the room cabinetry was chipped and the adjustable bed was not overly comfortable no matter where we turned the dial. The staff were not unfriendly but nowhere as willing to please as the people in Houston.
Management at this hotel may want to visit the NW Houston property to see how they can improve their service. The rates were higher at this hotel then in Houston so maybe the vibrant Austin market means you don't have to provide as much value as you do in Houston.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more less
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- Also Known As:
- Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
- Hilton Austin
- Austin Hilton
- Hilton Garden Inn Austin Northwest / Arboretum Texas