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“Pleasant stay”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #39 of 203 Hotels in Austin
Certificate of Excellence
Huntsville, Texas, United States
1 review
“Pleasant stay”
Reviewed 16 July 2014

We have stayed here once before, and both times found it to be an excellent value for the quality of service and accommodations. The staff is always courteous and helpful, the rooms clean and inviting.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you for giving us another opportunity to serve you. We appreciate you staying with us again and now you know where to stay whenever you are in Austin. We love repeat guests and familiar faces.
Thanks,
Joe
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
San Antonio, Texas
Level 5 Contributor
48 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2014

Loved it!! Got a great deal right here through tripadvisor! Located about 15-20 minutes from the capital. We had booked a room with 2 double beds and it was BEAUTIFUL. Crisp and clean-no funky smell. The mattresses were adjustable for firmness and a Keurig in the room complete with tea and coffee. We also had a mini fridge and microwave, The bathroom was stocked with Neutrogena products and plenty of thick, clean, fresh towels. Took the girls down to the pool-indoor. Clean and plenty of towels poolside. It has a very small fitness center just off the pool. The lobby was beautiful and inviting and they provided complimentary coffee, tea and water in the lobby. The staff was very friendly and welcoming, and the hotel provides Zip Checkout which means not having to stop at the front desk on your way out. Best night's sleep in a while!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Cathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you so much for allowing us to serve you and your family. We are so happy you found the hotel such a great value and that you had a wonderful stay. We appreciate your feedback and look forward to having you with us again the next time you are in Austin.
Thanks,
Joe
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Dallas, Texas
Level 6 Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 July 2014

I stayed here on business for a couple of nights. Pretty decent stay. My interactions with staff were exceptional, as they are probably one of the most affable, and friendly staff I've met.

Pros:
Check-in was quick and easy, room was clean and everything worked, and staff is super friendly. The beds are nice, and somewhat adjustable. The wifi is free with good coverage, although not exceptionally quick. However, it was suitable for email and okay for internet browsing. Probably would be useful for streaming or any large downloads.

Cons:
The biggest cons to me where at breakfast, and the windows in the room. The room windows are super thin and almost like they are open. You'll hear anything that occurs outside. Breakfast, the staff there are more hit and miss and the food is dripping in grease (even the eggs). However, it was available and readily available. Note- there are several breakfast options within a 2 minute drive.

Overall a pretty good stay, and a worthy consideration for additional stays.

Room Tip: Choose a room that doesn't face the bbq restaurant, or the street. Windows are thin and do not...
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TxRanger9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you for taking the time to give us your feedback. I am so happy to hear that the service provided by our team was exceptional. We try to separate ourselves from other hotels by the service and cleanliness we provide. Thanks for noticing. We hope to see you again on your next trip.
Thanks,
Joe
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Houston, United States
2 reviews
Reviewed 8 July 2014

This is an older hotel. Lobby is very pleasant. Gym is small but functional. We ended up in a handicap room. The room location was near the elevator; therefore, it was noisy. You could hear everyone talking as they were coming/going to the elevator. No fans in the bathroom which made the small bathroom steam up. And it was dirty. Gross. You can adjust the firmness of your bed; however, we questioned whether or not it really worked! And there are no mattress covers. The AC is very noisy, but cool. Parking lot is dark. Overall experience was just "average". I'd try another place before I would book here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 10 July 2014
So sorry to hear that you weren't satisfied with the location of your room. Any time you are not satisfied please do not hesitate to let the front desk know and we will work hard on finding a possible solution. The hotel was built in 2002 but we have done extensive renovations over the past 2 years and most recently installed all new furniture in the building which was completed in April of this year. Many guests have commented they thought the hotel looked new. Coming this fall we will also be doing extensive renovations in the bathrooms which will include all new tile in bathrooms and shower area. We hope you will give us another opportunity the next time you are in Austin.
Thank you for the feedback.
Joe
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Houston, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

We stayed at this hotel last weekend. It was not too far away from the places we wanted to see in Austin. As you walk into the hotel, you will be pleasantly surprised by the modern decor and cleanliness. The staff was very pleasant. They have complimentary coffee tea cocoa and flavored water in the lobby for all.
We stayed in the double evolution room. The double beds are a bit too small for two ppl in my opinion. May be ok for others.
Good breakfast too.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 7 July 2014
Thank you for taking the time to fill out a review. NW Austin is a real hidden gem when it comes to staying in Austin. We are so close to great restaurants, great shopping, and easy access to all Austin has to offer. Glad my staff took such good care of you.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

Loved the staff. Very helpful and very attentive. Will be back for future Austin City stays. We chose this place because of the location but they were also very helpful with my kids and I. Clean rooms, comfy bed cant complain at all.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank vzrodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 3 July 2014
Thank you so much for taking the time to fill out a review. I'm so glad to hear that our staff took such good care of you and your family. We are looking forward to you next trip to Austin.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, United States
1 review
Reviewed 26 June 2014

Extremely nice accomodations. Very clean, nice linens, clean comfortable bed and pillows, large lobby with plenty of seating. The only negative we had, and it was minor, is our room was on the ground floor next to an exterior door leading to the parking lot and was bothered somewhat by people entering and exiting thru that door. However, there was no noise from adjoining room or from outside.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 3 July 2014
Thanks Keith for the great review. Sounds like you had a great time while you were here. We hope you give us another opportunity to serve you the next time you are in Austin. Next time we can put you on an upper floor.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#16 Best Value Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas

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