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“Nice hotel for short business stay” 4 of 5 bubbles
Review of Hilton Garden Inn Austin Northwest / Arboretum

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #39 of 197 Hotels in Austin
Certificate of Excellence
seattle
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel for short business stay”
4 of 5 bubbles Reviewed 23 July 2014

This is the third time in three years that I have stayed at the hotel. At my most recent visit the hotel was clean, well decorated, nice breakfast ($10), etc. A good hotel for a quick business trip and at reasonable price.

The downside is that for two people the room would be small (sink and toilet in bathroom which is small). The wall mounted air conditioners are very noisy. The windows are not operable so you either live with the noise or the heat. Also the Kcup coffee was very bad. The lobby did have pots of coffee available.

I think the WiFi was free but download limited.

Room Tip: I thought the highway side was noisier than the back side.
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jocko2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you so much for being a repeat customer. We love to have frequent visitors and I'm sure it is a relief to know you have a great place to stay when you do come to Austin. One less thing to have to worry about when you are traveling.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

585 reviews from our community

Traveller rating
    308
    177
    60
    31
    9
See reviews for
179
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216
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
1 review
5 of 5 bubbles Reviewed 22 July 2014

Facilities are great, staff awesome, overall a wonderful experience. Breakfast was varied and delicious every morning. Room was made up great every day and actually felt like a new room each day. No serious complaints about the Hotel aside from not having a more varied room service menu. Microwave and fridge in room was great though. Location was spot on for my trip and relatively easy to get to from the airport. Being a smoker I was pleased that there were outdoor smoking areas far enough away from entrances not to bother nonsmokers but close enough not to entail a long walk. I recommend this hotel to anyone staying in Austin whether for business or pleasure. Well worth it!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you so much for the review and for mentioning our awesome staff. So glad to hear that the hotel met all your needs and was so convenient to get to everything. We are a 100% smoke free hotel and we appreciate you taking advantage of the designated smoking area. See you next time.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

Good clean hotel with limited amenities. Nice staff. Decent location. There is construction going on next door, dusty but noise was minimal. That being said, room was comfortable. No real restaurant on premises, they do have a breakfast service.

Stayed July 2014, travelled as a couple
Helpful?
Thank GreenEyelander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you for the review. There is a new restaurant being built in the parking lot in front of the hotel to give our guests even more dining options. We have a very light menu but there are many great dining choices in NW Austin that you can get to within 5 minutes. Hope to see you again next time.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 21 July 2014

My husband and I were in the north Austin area for work and weekend events. We needed a hotel because our reservation at another hotel had issues because of computer problems. We ended up driving around and trying to find another last minute. It was getting late when we tried the Hilton Garden Inn. Brittany and Rachel were at the front counter in their cute blue and white checked shirts and great smiles. They were so friendly and helpful that I felt like I was coming home. I have a daughter their age and I know a real smile when I see one. They had a great room and found us a good price. I think that we waisted our time driving around and checking out the other hotels in the area. We will be back. Thanks Brittany and Rachel!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathleen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
High fives go out to Brittani and Rachel for taking such good care of you. So glad you were able to find our hotel while in search of new accommodations. We hope you book us first next time you are in Austin.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockbridge, United States
1 review
3 of 5 bubbles Reviewed 21 July 2014

Very pretty and calming, muted colors. They chose a beautiful color scheme when they (recently) remodeled. Pool, hot tub, and workout room all very nice! Staff was super nice. I work in the Riata Corporate Park, and it is super close. Also, there is a restaurant in the same parking lot as the hotel, if you are wanting to eat closeby. Shopping and other restaurants not far either.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alyssa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
I'm so glad that you enjoyed the new renovation. It looks beautiful and everyone loves all the new furniture in the rooms. This is a great location for business travelers as we are easy to get to everything in NW Austin. Keep you eyes open for a new Pappadeaux's restaurant coming this year right in front of the hotel. See you next time.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Texas, United States
1 review
5 of 5 bubbles Reviewed 16 July 2014

We have stayed here once before, and both times found it to be an excellent value for the quality of service and accommodations. The staff is always courteous and helpful, the rooms clean and inviting.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you for giving us another opportunity to serve you. We appreciate you staying with us again and now you know where to stay whenever you are in Austin. We love repeat guests and familiar faces.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Loved it!! Got a great deal right here through tripadvisor! Located about 15-20 minutes from the capital. We had booked a room with 2 double beds and it was BEAUTIFUL. Crisp and clean-no funky smell. The mattresses were adjustable for firmness and a Keurig in the room complete with tea and coffee. We also had a mini fridge and microwave, The bathroom was stocked with Neutrogena products and plenty of thick, clean, fresh towels. Took the girls down to the pool-indoor. Clean and plenty of towels poolside. It has a very small fitness center just off the pool. The lobby was beautiful and inviting and they provided complimentary coffee, tea and water in the lobby. The staff was very friendly and welcoming, and the hotel provides Zip Checkout which means not having to stop at the front desk on your way out. Best night's sleep in a while!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, 24 July 2014
Thank you so much for allowing us to serve you and your family. We are so happy you found the hotel such a great value and that you had a wonderful stay. We appreciate your feedback and look forward to having you with us again the next time you are in Austin.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas

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