Had a friend visiting out of state and needed a room for one night. The Hilton Garden NW was perfect from the location to the great staff and super clean hotel. I feel I made an excellent impression on Texas. Thanks!More
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Had a friend visiting out of state and needed a room for one night. The Hilton Garden NW was perfect from the location to the great staff and super clean hotel. I feel I made an excellent impression on Texas. Thanks!MoreShow less
Awesome!! So glad we were able to help make a great impression on Texas. I've been here for 3 years and love Austin and everything it has to offer.
For the price and location it was a great deal! The location was excellent....close to a lot of restaurants and great shopping. Restaurant in front of hotel...Bone Daddys BBQ....great place to eat! Delicious! The cooked to order breakfast could have been complimentary considering the price of the rooms....they charge $9.95. We decided to go to IHOP for a better selection. Overrall nice hotel and great location.
Thank you for the great review. Ihop does have a better selection as far as their signature items, but I will put our quality and variety up against them any day. For $9.95 you can't get a better breakfast. Hope to see you next time you are in Austin.
I called one day ahead to request adjoining rooms. The first person I talked to could not tell me the locations and types of adjoining rooms. She passed me off to someone else who was more informed. She could not commit or confirm that she would be able to accommodate my special requests, which has been the case in the past when I requested adjoining rooms at other hotels.
When we arrived we were very happy to find that our special requests for the floor, location on the floor, and adjoining rooms were all met.
The bed was very, very comfortable. If interested do some research on the sleep system these hotels use.
The breakfast was good with hot and cold food choices. The price is different for full and continental, so talk to the wait staff before you start piling on the food if you want to save money. Better yet, if you want to save more money, eat in the room using the fridge, microwave, and Keurig coffee maker.
All of the staff at the desk were pleasant and friendly. The breakfast staff was courteous but seemed stressed out because there were so many people eating breakfast and not many on the wait staff.
I gave 4 stars because of a couple of things specific to our room; the towel bar in the shower was bent, probably by a child trying to do pull ups on it. Also the clothing bar in the closet was bent. The electrical outlet in the bathroom was sunken into the wall.
Overall a good experience and I would stay there again.
Thank you so much for trusting us with your family. We know traveling with young kids can be difficult to always get exactly what you need. I'm so happy we were able to fulfill all of your requests and put your mind as ease. Look forward to see you on your next trip.
Newly renovated. Nice carpet. Great friendly staff...went out of their way to check me in early..the breakfast staff waited 30 minutes late for me to finish. Front desk was amazing...very courteous, professional. Great beds...very nice indoor swimming pool...
Cons: on the freeway...the noise though minimal, can be distracting. Also the refrigerator was squeaking all night..I am going to report this on check out so that the next guest would taken care off.
Thank you so much for give props to the staff for being so friendly and accommodating to you during your stay. We will make sure we take a look at that refrigerator.
I have stayed with this hotel chain before but this location was much more than I expected. Very modern, clean, and the staff was friendly and efficient. Great price for personal or business trip. I will definitely make another visit.
So glad to hear that we caught you off guard. Guest just can't stop talking about our renovation and new furniture. They just love the design and are often complimenting that they feel like they are in a 5 star hotel. Thanks.
I stay at Hilton properties 30+ times a year, and have probably stayed at 80+ Hilton properties. Hilton properties are fairly predictable and are generally above average. This Hilton Garden Inn is in the upper half of all Hilton properties I have used. Clean, well maintained, quiet rooms with a very pleasant and competent staff. The rooms have a microwave and a refrigerator. The rooms on both my stays were well lit.
The breakfast is good. I did not eat dinner here, but it seemed to be fine too. The bar is very small, but had a surprising number of people at night.
The fitness center has one elliptical, one recumbent bike, and two treadmills, with the standard collection of free weights. The pool is the typical tiny pool.
There are some decent restaurants within a few minutes drive. There is also a nice liquor store (closed on Sundays!) 1/2 block west, right on the frontage road. They have a fair wine selection, along with lots of beers, bourbons, etc.
Nearly everyone I saw here was on work related travel. Very few children or older folks (traveling in July 2014)
My work is nearby, and I will definitely stay here again.
Thank you so much for the very detailed review. You painted a great picture and am so happy to here that we are in the upper half of all Hilton hotels you have stayed in. Thank you for recognizing our great staff which we feel helps separate us from everyone else. You are correct in a majority of our guests during the week are here for business but we are also very welcoming to families and leisure travel alike. We look forward to your next visit.