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“above the average in its class”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #40 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 31 March 2006

booked directly from the Hilton website and got a single room for about 97 (tax included). I agree with the previous review that this is not by any means a scream of a pleasant surprise, but the rooms are clean, came with free wifi connection, continental breakfast (for 2.50 extra you get scrambled eggs, sausage, bacon, and mash potatoes, etc...) with a pretty good selection of fruits, pastries, and juices. The location is a bit further out compared to the likes of Embassy Suites, Staybridge, etc... (i.e. these are the hotels that are ACTUALLY located near or within the Arboretum area). FYI, the Hilton Garden Inn is not quite in the Arboretum neighborhood, but at most it's an extra 5 minutes drive. For what it is, I wouldn't mind staying here again--if not for the well-kept premises, everything worked well for me at the Hilton Garden Inn. Nothing to complain, and the staff is friendly. For a hotel that's closed to the road, it is also surprisingly quiet.


  • Stayed: March 2006
    • Value
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4  Thank daijobu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 22 December 2014

Thank you for your feedback. We pride ourselves in not just being "above average" in our class, but on being exceptional for any hotel. Just about all the hotels in NW Austin identify as being an Arboretum property, even though as you noticed we're not exactly in the Arboretum. You'll have to come back to stay with us the next time you're in Austin. Thanks again for your review.

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676 - 682 of 682 reviews

A TripAdvisor Member
ohio
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Reviewed 29 July 2004

I kept hearing great things about Hilton Garden Inns, so I decided to try it for myself. As it turns out, my experience here was just fair.

Positives: The room was clean w/ the standard bed desk and chair, they have a business center and a fitness room, the lobby is bright and cheery.

Negative: The air conditioners in the rooms emit an odd and stuffy odor, breakfast is not included, you are charged for local calls and the customer service is just average.

11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 22 December 2014

An "average" experience is not typical for our guests. We've been consistently ranked as one of the top tier hotels in Austin in terms of cleanliness and service. Perhaps we'll have another chance to win over your positive thoughts. Come back and visit us next time your in Austin. I'm sure you'll be more excited about your stay this time around. Enjoy your holidays.

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Reviewed 3 weeks ago
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  • Stayed: November 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank carmemluciar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016
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  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Luis Enrique O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 27 October 2016
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Reviewed 17 October 2015
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  • Stayed: October 2015, travelled on business
    • Sleep Quality
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Thank x6e616f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded 30 November 2015

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Reviewed 6 November 2014
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  • Stayed: November 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank AmazonHost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013
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  • Stayed: April 2013, travelled on business
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1  Thank Angi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range: £64 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas

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