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“great hotel in every way!”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #41 of 202 Hotels in Austin
Certificate of Excellence
Cleveland, Ohio
2 reviews
“great hotel in every way!”
Reviewed 9 November 2010

What a great find! Beautiful lobby made you feel like you were staying at a luxury hotel.
There were also freshly baked cookies, snacks and fresh fruit and coffee for guests to help themselves. Friendly front desk personnel and very clean room--bathroom looked like new--everything sparkled! The bed was adjustable if you wanted a different firmness to the mattress, but my husband and I found the bed super comfortable as it was. Great location near downtown Austin at a great price. Would definitely stay again!

Stayed November 2010, travelled as a couple
Helpful?
Thank djaffestep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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English first
laredo TX
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2010

I am going to stay that this good hotel for what I paid... in like any other hotel their are pro's and con's here are some... enjoy...
PRO:
1) Fridge / Microwave / Coffee Maker / Alarm Clock
2) Comp. WIFI is always good
3) In door Jaquzie / luckily no one was using it b/c it was public
4) Fast maintenance personal and very friendly

CON:
1) I was promised a King from the Night Manager 3 weeks before the stay, b/c of a mistake on the booking, but for some strange reason my Room was given away and I had to stay in a double bed

2) No FREE BREAKFAST I was under the impression I was until the wait staff follow me and advise me I had to pay... it was embarrassing... but I was never advice that I had to pay full price for breakfast

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelairlines17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 June 2010

PROS:
Beds - Comfy beds with a soft/firm adjustment available
Excellent staff - very helpful and friendly front desk staff around the clock.
Cleanliness - guest room and the hotel on the whole was very clean
Restaurant - Made to order/buffet breakfast combo available. Breakfast options were very good (fruit, cereals, made to order eggs, waffles, etc) and restaurant staff was very friendly.
Sundries - The front desk has an adjacent sundry shop with snack items and drinks for a reasonable price (which was nice since the vending machines on the guest room floors were either inoperable or non-existant - see below)

CONS:
Wear and Tear: Rooms are very clean as stated above but are starting to show some age (worn carpets, chips in tub tiles, etc)
Air Conditioning: The A/C units in the guest rooms work well but are very loud. When they click on in the middle of the night they tend to wake you up which is a little annoying.
Vending/Ice Machines: Neither the ice machine nor the vending machine on my floor were operational.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ProfFarnsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottetown, Canada
Level 5 Contributor
88 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 October 2009

My brief stay in Austin was great, and I have the Hilton on Research Blvd to thank.

From the moment my co-worker and I walked in - we were greeted in a friendly manor. And even thought we did not check in until quite late in the evening, the gentleman at the front desk was able to suggest a delicious all night pancake house where we could grab a quick bite.

The rooms are clean and spacious, are setup perfectly for persons needed to do a little work while away, and have conformable beds where you can adjust the softness/hardness. (very sweet!)

My room also came with a fridge, microwave, coffee maker and iron. Everything you could need while on the road. The breakfast buffet available was also very convenient and yummy!

There are a lot of great restaurants around Research Blvd, including Chuys and Rudy's (you MUST visit Rudy's, best BBQ I ever had).

Stayed October 2009, travelled on business
Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
netherlands
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 September 2008

Very nice hotel. Friendly staff. Spacious room. Clean room. Several shops and restaurants in the Arboretum. New upscale shops in shopping area The Domain. Liked this hotel for its quiet atmosphere. Breakfast was excellent with again very friendly staff.

  • Liked — Free wireless internet and spacious room
  • Disliked — Behind Bone Daddy - noisy
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JJN34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level 6 Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 16 January 2008

We were here for 2 months on business and loved the peace and quiet of the place.
Business center service is really good in this one.

It's accessible to good food, Bone Daddy and (the gator place, I don't remember what's it called), Chuy's, Crabshack and Rudy's is just outside the compound. In 2mins, there's another 3 malls in the area -absolutely loved Arboretum!!!!! - lots of food option in those malls too - Wiki-wiki teriyaki and (a pizza place) and an upscale chinese restaurant. On the Mopac, you get the SaltLick (a must do!) BBQ fine dining.

Also near golf and biking spots if that's your thing. Mt Bonnell, Laguna Gloria and County Line BBQ (to go for the stream), is really nice too!

For a change from downtown, this hotel is so near to everything nice.

  • Liked — Accessibility
  • Disliked — Housekeeping hours
  • Stayed October 2005, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kicking_asphalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
96 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 8 December 2007

This is strictly a business hotel - it has great wifi in the rooms, the gym is small but adequate, free coffee in the lobby parking is ample... Nothing terribly luxurious, but an upgrade from the Motel 6.

The room was fine - great if were on business, very functional. The location was functional as well, just off the MoPac and close to the mall and tech companies.

  • Liked — wifi was free and good.
  • Disliked — just a bland, business hotel
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank induway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas

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