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“A perfectly fine place with one major flaw...” 2 of 5 bubbles
Review of Fairfield Inn & Suites Austin Northwest/The Domain Area

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Fairfield Inn & Suites Austin Northwest/The Domain Area
Ranked #104 of 197 Hotels in Austin
Richmond, Virginia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A perfectly fine place with one major flaw...”
2 of 5 bubbles Reviewed 27 October 2013

Fairfields are perfectly good places to stay, and I'm fine with them. I really don't care to come back to this particular one, though. This hotel happens to be about 200 feet from the Union Pacific main line, and it can be LOUD. I'm a railfan, but this is too much even for me. The rooms on the back of the hotel are of course closest to the railroad, but even the ones on the front are affected. I don't intend to return.

This one is near our branch office, and is convenient to other firms in the northern part of Austin as well as plenty of restaurants and other services.

Room Tip: Absolutely avoid rooms on the back, and the upper floors are probably slightly better (less vibratio...
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  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank blw_at_longwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 28 October 2013
Dear blw_at_longwood,
Thank you for your feedback on TripAdvisor. We appreciate you being a senior contributor and your comments are important to us.

Obviously we can't control the train schedule, but as noted in the very next review, often times it does not run in the middle of the night. I have never heard a train whistle at our hotel since there are no crossings nearby and it is simply the rumble of the train that is heard.

Regardless, what we choose to concentrate on at our hotel is providing excellent service, and impeccable cleanliness. For these things that are within our control, we are proud of our execution and delivery. We have a great team of associates at this hotel that care about guest satisfaction.

Thanks for staying with us in Austin.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

195 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chatham, Canada
Level Contributor
159 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

I love this hotel. We were in Austin again to visit children and grandchildren and attend a birthday party. We stayed here the last time in Feb 2013 and we loved the hotel. It was a no brainer to book again. Sometimes I am dissapointed from the first experience to the next but not with this hotel. Everything was as good as the first time and the front desk clerk recognised us!!
Being on the MoPac loop it is convenient to get to our kids and also anywhere else for that matter.
The breakfasts at the hotel are very generous and have a hot cooked breakfast and lost of choices of cold food as well or microwavable.
We had a mini suite again and I love the fact that there is a sitting area off the bedroom. Both rooms had TV's. The fridge and microwave are very convenient as well and they do have a few frozen microwave dinner in the freezer in the lobby if you are just too tired to go out.
All the staff are very friendly and willing to help.
We were on the back side of the hotel where the rail tracks run but it did not bother us once we had remembered. They do not run in the middle of the night. Otherwise it was very quiet.
This has become "our" hotel in Austin when we go down to visit the kids.

Room Tip: As I said the back of the building has a train track running along side but it is not terribly noisy...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BridgetD710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 28 October 2013
Dear BridgetD710,
We were very excited to read your review of our hotel and coming from a Top Contributor to TripAdvisor your feedback is important to us.

We were so pleased to see that you returned to our hotel after several months and still found everything to your liking. Our team of associates has stayed intact for most of this year and we know that is a big reason for having the consistency that you expect.

We want you to always consider our hotel your home away from home and it does appear that we have you hooked! We look forward to your next visit.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
165 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

I stayed at this hotel for 3 nights this past weekend while my daughter was in St. David's hospital delivering my grandson. The location was so close and convenient for me- only 5 minutes from the hospital. It was 2 minutes from the beautiful Arboretum shopping area, and close to several restaurants. The room was very comfortable, including a wonderful king sized bed, TV, and coffee maker. It was very clean and the front desk staff were friendly and accommodating.
They provide a very nice and free full breakfast every morning with a wide variety of foods. The hotel also has a nice sports type bar.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank angie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan P, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 14 February 2014
Angie O.

First off, Congratulations on the arrival of your grandson! We appreciate you taking the time to give us a great review on TripAdvisor. Thank you as well for the glowing compliments on our friendly staff. We take great pride in hiring friendly faces!

Next time you are in Austin, please come back to visit!

Sincerely,
Ryan Plain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
1 review
5 of 5 bubbles Reviewed 24 August 2013

Just a quick note to praise an extremely courteous and helpful associate named Stephanie. I was having problems with my travel dates changing and needed to adjust my reservation at the Fairfield Inn Austin Northwest/Arboretum and a bright and cheerful voice greeted me when i called your hotel. Stephanie was fantastic. She quickly made the changes and was wonderful throughout the call. She deserves a raise or employee of the month or a cookie bouquet for her efforts.

Thank you Stephanie!

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrChumbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 30 August 2013
Dear MrChumbler,
Thank you for recognizing Stephanie and for taking the time to share your feedback on TripAdvisor. We do take pride in providing great service and we join with you in commending Stephanie for a job well done.

We look forward to seeing you soon here at the Fairfield Inn and Suites Northwest.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 August 2013

Quiet and nice, good location, if your a not to go to downtown this is a good option, great breakfast. You can cordinate at front desk transfer to the domain mall, is right behind the hotel but across some rail lines.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katulo_Viajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 30 August 2013
Dear Katulo_Viajero,
Thank you for giving us a review on TripAdvisor and for being a Senior Reviewer. We appreciate your comments and for recommending our hotel as a good spot if you are not staying downtown. Not only is our location close to the Domain and the Arboretum, we provide a much better value for your money compared to the downtown hotels.

As you also noted, we are happy to take you over to the Domain in our hotel van within the hours of 8am-8pm which allows you a hassle free dining and shopping experience.

We appreciate your business!

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

This property is a decent business hotel, but the listed street address makes it difficult to find if you don't know Austin well. Hats off to the front desk clerk who took two phone calls from me and guided me in. The hotel is close to Mopac Expressway and I could hear vehicles buzzing by. I was disappointed to find only Styrofoam coffee cups in my room and, as usual, this is another Marriott property or franchise property that only offers Pepsi products. My small room was appointed with dark furnishings, but the bed was reasonably comfortable and the air conditioner (a floor unit) worked well. Breakfast was good with lots of variety and everything was clean. Meh.

Room Tip: Get a room that doesn't face Mopac and get as high up as possible.
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  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traveltexasstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Fairfield Inn & Suites Austin Northwest/The Domain Area, responded to this review, 19 August 2013
Dear TravelTexasSyle,
Thank you for being a contributor on TripAdvisor and for submitting a review on our hotel here in northwest Austin.

We recommend that every guest insert the hyphen when inputting our address in a GPS locator, so our address would be 11201 N Mo-Pac expressway, Austin TX 78759. We are on the northbound access road, just north of Braker lane. It is a great location once you are able to find us and get your bearings down.

You correctly indicated that all Marriott hotels regardless of ownership are required to use Pepsi products. We have a longstanding relationship with Pepsi and we are thankful to have a great partnership with them. The styrofoam cups are also a Fairfield Inn brand standard.

Thanks for being our guest and we hope that you will consider staying with us again soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 August 2013

A friend and I had rooms next door to one another. The rooms were more spacious than I expected and very clean. Comfortable beds, nice closet space, good bathroom design. The breakfast area was relaxing and the choices were diverse. We relaxed in the pool, which was very clean and well-stocked with towels.

Yes, there is a railroad track nearby. If that sort of thing disturbs you, you might want to ask for a higher floor. I didn't even notice the trains after the first hour in the room.

My one suggestion would be that their "Fairfield Inn" sign needs to be closer to the road or else the bushes in front of it should be trimmed. It's really hard to see, and if you miss it then you have to go all the way under the highway to try again.

Room Tip: Be aware that there's a railroad track next door and ask for an upper floor.
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  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jcello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Austin Northwest/The Domain Area

Property: Fairfield Inn & Suites Austin Northwest/The Domain Area
Address: 11201 N Mopac Expy, Austin, TX 78759-5411 (Formerly Fairfield Inn & Suites Austin Northwest/Arboretum)
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #104 of 197 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/The Domain Area 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn And Suites Austin Northwest
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn
Fairfield Inn & Suites Austin Northwest/The Domain Area Texas

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