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“Such a Nice Surprise”

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Extended Stay America - Austin - Round Rock - South
Ranked #164 of 203 Hotels in Austin
Fort Worth, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Such a Nice Surprise”
Reviewed 29 May 2013

I always read reviews when making decisions on hotels. First and foremost I want a clean place that I can feel safe in for myself and my family. There were not many reviews for this location, however after reading the ones that were posted (and seeing the price) I decided to go ahead and give this place a try. The hotel that we really wanted was not available and this one served our purpose for a weekend trip to Austin. Another nearby location of this same chain had terrible reviews so it made me a little nervous, but we decided to go ahead and give this one a try. What a nice surprise to find that everything we had read on the Round Rock South location was true. Very clean, quiet, and comfortable. Cleanliness is a biggie to me. The only complaint was having to ask for an extra roll of toilet tissue so we wouldn't be caught short (in my opinion, there should always be an extra roll in every hotel room.) It was the perfect spot for us for a long weekend and everyone was extremely nice and helpful. Would definitely stay here again and for 1/2 the price of the original hotel we had inquired about. A VERY nice surprise!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank PhotosAndFacets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 3 June 2013
Thank you for taking the time to write a review of your stay. Please accept our apologies that housekeeping missed the normal placement of extra tissue in your bathroom. Still, we are pleased to know that we were able to meet your needs and exceed your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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76 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Antonio, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2013

I was promptly checked into a room that was clean, and comfortable. I was well taken care of and had only a small issue with the shower curtain which was fixed immediately. I would definitely recommend this hotel to anyone traveling to the round rock area. It is conveniently located to I-35 and SH-45 which is perfect to get around. Also had several parks within 2 miles that my family and I enjoyed. Would rate higher than a 5 if I could.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daddy12104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 28 May 2013
I appreciate you taking the time to write such a nice review. I'm glad that your experience with us was comfortable and enjoyable. It is great to hear that you were able to visit areas around the hotel and several parks in the area. Still, I apologize that there was a small issue with the shower curtain in your room; however, I am very happy to hear that we were able to rectify this immediately.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crescent City, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2013

I've stayed all over Austin. This hotel is the best out of 5 ""value"" hotels I hit this month in Austin and SAT. Building seems newly built. Everything is clean and new. The people are, as the saying goes, "friendly." Non-sketchy area. ESA the company probably has some bad hotels, but this one is really above par.

Every single competing 2 star hotel in town has several aspects that are horrible (smell, decor, location, noise rooms, or all of the above). Not this one. This really deserves 3 stars, at least now, while it's so clean and new. What you have here is the best deal in town.

Room Tip: Facing away from highway would be good
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  • Stayed April 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Cliff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 24 April 2013
The staff and I read your review, and would like to thank you for writing such kind things about our hotel. I am proud of our team for their hard work, dedication and truly caring attitudes when comes to making our hotel a clean, safe and comfortable home away from home. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 April 2013

We halted at this place on our trip to Austin and our start although brief but it was just amazing. As we reached the place jaded all we looked for comfort and basic necessities, this place ensures the same in every way. If you are looking for a pleasant stay without shelling out big bucks then its extended stay America!

  • Stayed March 2013
    • Value
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Helpful?
Thank snehal_tatsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 4 April 2013
Thank you for taking the time to write a review of your stay. I'm glad that our efforts to make Extended Stay America - Austin - Round Rock South a comfortable "Home away from home" for you during your visit to Austin. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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San Angelo, Texas
1 review
Reviewed 29 March 2013

Our stay was pleasant. Very clean rooms, the pillows and beds were so comfy. The staff was friendly....I understood every word they said. There was even several high schoolers staying there for track and we didn't hear a word. I was not worried about my car at all. Great stay!!!

  • Stayed March 2013
    • Value
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Helpful?
Thank KellyEsparza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 2 April 2013
Thank you for your great review of our property. I'm so pleased to hear that your experience met our criteria of a "Home away from home" where you can relax and know that your needs and expectations will be met. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Longview, Texas
1 review
Reviewed 28 March 2013

I love staying at this hotel. The place was clean. The staff was friendly. The room was very nice. However, I hated how LOUD the air conditioner was. Aside from that, I loved it and would recommend others to stay here.

  • Stayed March 2013, travelled solo
    • Value
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Helpful?
Thank sxswguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 28 March 2013
I appreciate you taking the time to write such a nice review. It's great to hear that the effort our staff puts into making Extended Stay America - Austin - Round Rock South a comfortable "Home Away from Home" is making a difference. We appreciate each and every one of our guests and try to go the extra mile for everyone. Rest assured that we will look into the issue with air conditioner loudness and work to resolve that it in the future. Again, thank you for your feedback and thank you for choosing Extended Stay Hotels. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 March 2013

Due to SXSW the closest we could stay to Austin for a reasonable price was the Extended Stay - Round Rock South. It was about a 20 minute drive on I-35 and we had no problems getting to/from. Though I hear rush hour traffic can get pretty bad on the weekdays. Anyhow, we had no problems with the hotel. It was clean, the bed was comfortable, and it comes complete with a kitchen. I was here for one night and didn't have a chance to cook anything, but it was a nice touch. Also the staff was very friendly.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jtrek72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review, 28 March 2013
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed the comfort of our rooms and the friendliness of our team. We strive to provide a true "Home away from home" experience and treat each guest as if they were a member of our own family. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Austin - Round Rock - South

Property: Extended Stay America - Austin - Round Rock - South
Address: 16950 North I-35, Austin, TX 78728
Phone Number:
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Austin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - South 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America - Austin - Round Rock - South Texas

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