This is a new hotel located North of Austin right off I35.. It could have had a higher rating but a number of customer service issues brought the rating down. First, when making the reservation I was very clear that I needed two rooms adjacent or close to each other. I called late in the afternoon to confirm the rooms were close to each other only to be told there was no record of my request. The breakfast offerings were good, cereal, bagels, yogurt, eggs and a meat. However, they ran out of dishes and forks and no one replenished them until we asked. There seemed to be no attention to detail.
The hotel rooms were small with little room to move around in the rooms with two beds. The rooms, bathrooms and rest of the hotel was clean. There is a shopping mall and many restaurants with a mile. We chose the hotel as the price was reasonable, but we have had better service at similar level hotels.
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- Also Known As:
- Sleep Inn & Suites N Austin Texas