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“Great stay..Would return!” 5 of 5 bubbles
Review of Hampton Inn & Suites Austin at The University/Capitol

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Hampton Inn & Suites Austin at The University/Capitol
Ranked #6 of 197 Hotels in Austin
Certificate of Excellence
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great stay..Would return!”
5 of 5 bubbles Reviewed 30 June 2013

Our family spent the weekend here as we are visiting the city of Austin for the first time. Great location! We walked to the Bob Buller Museum, State Capitol, Guadalupe Street/UT and TONS of food all nearby :) The hotel is nice and clean, rooftop pool is on the smaller side, but still nice for a cool down dip. Breakfast is standard, but clean/good. Overall, we have enjoyed the hotel and would return/recommend :)

Room Tip: Maybe request pool side view, otherwise it is just power lines/top of buildings.
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elchuchoperucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 2 July 2013
Dear Elchuchoperucho

Thank you for responding to tripadvisor, we appreciate all feedback. I'm thrilled you enjoyed our location as we are located near many points of interest in Austin. I'm also pleased to hear you were satisfied with our "nice and clean" hotel, our housekeeping staff works hard to keep our hotel sparkling clean. We look forward to your future stays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,209 reviews from our community

Traveller rating
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2013

A leisure weekend in Austin was highlighted by our being upgraded to a corner suite on the top floor of this new hotel. What a surprise! Great new hotel near the Capital and the University of Texas campus. A real pleasant trip!

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 2 July 2013
Dear David M,

Thank you for your kind review on TripAdvisor. I am delighted you enjoyed your upgraded room in our new hotel, which opened in October 2012. I’m pleased you were able to take advantage of our location as we are situated just 4 blocks from the Capitol and just 2 blocks from the University of Texas. I'm glad our hotel made for a "real pleasant trip" for you. We look forward to your next visit with us!
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Los Angeles, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 22 June 2013

This is a good, newer hotel near the university. The rooms are spacious, clean and have comfortable beds.

The good:
- Looks like a fairly new hotel. Rooms have high ceilings and are comfy.
- Decent breakfast selection.
- Location is very good if you want to stay near the university. It's a bit of walk to downtown though the bus stops right at the hotel if you need to catch one.

The bad:
- Service. We didn't like the fact that we were treated like second class guests. Our flight was coming in really late at night so I called the hotel to see if they would keep a good quiet room for us (not an upgrade, just a quiet room). The first thing they mention is that since we booked the hotel through a travel website that they can't necessarily give us a good room, that only a certain rooms are kept for those tiers e.t.c. The receptionist tells us that if a Hilton reward member wanted our room, that they would have to move us and give it to them - who says that to guests as they are checking in???
Why do hotels treat guests who did not book through their websites like 2nd grade "guests"?? They are fine advertising their business on travel sides but don't really like it when guest purchase a room through them. Come on, we can afford the rooms, just don't treat us like that.

If we ever visit Austin again, we would not stay here.

  • Stayed April 2013, travelled as a couple
    • 2 of 5 bubbles
      Service
Helpful?
Thank TheTravellingG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 28 June 2013
Dear TheTravelingG,

Thank you for responding to tripadvisor, we appreciate all feedback. Thank you for noticing that our rooms are clean, spacious, & comfortable, good breakfast and location. Thank you for reporting what is clearly a training issue. I apologize that our staff made you feel like second tier guests. I have used this post as an example of how not to treat guests and do apologize that you had this experience. As you can tell by reading our tripadvisor reports, we have a great staff. I would the opportunity to make up for the experience you had with us and I don't ever want guests. Again, I am incredibly sorry that our staff made you feel like a second tier guest and we will correct the behavior immediately.

Apologies,
Sean Fitzgerald
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tomball, United States
1 review
4 of 5 bubbles Reviewed 21 June 2013

Our room was very spacious and very clean. The rooms have high ceilings which gives you the sense of even more space. Beds were great - very comfortable. Walking distance to the State Capital and The University of Texas.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Tony M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 28 June 2013
Dear Tony M G,

Thank you for the kind words on tripadvisor. I appreciate you taking the time to notice that our room was spacious and very clean, & have high ceilings. I agree our beds are great and we offer an upgraded bedding package and sheets. We are central to all Austin has to offer. We look forward to your next visit to Austin.

Sincerely,

Sean Fitzgerald
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 June 2013

This is not one of the better, fresher Hampton Inns I have stayed in, and I have stayed in many of them. I hate towels, bedding and linens that smell sour or smell like the last person who stayed in the room. Unfortunately, all these concerns were realized at this particular location.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank 290lianep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 2 July 2013
Dear Tripadvisor Member,

Thank you for responding to tripadvisor, we appreciate all feedback. We use all user feedback to better our hotel. We wash all linens, duvet covers, and towels fresh for every guest and I apologize if you experienced an unpleasing smell from your linens. Our hotel decor reflects Austin's motto of "Keep Austin Weird", which aids in supporting local businesses. Please contact me should you return to visit, I would love to help you in your future accommodations
.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Williston
1 review
5 of 5 bubbles Reviewed 20 June 2013

Our son is going to the University of Texas at Austin. The location of this hotel couldn't be better for parents of these students. It is a new hotel and the rooms are very nice. The staff both day and night went above and beyond to make us feel comfortable as guests and as parents leaving a child behind. This will defiantly become our go to place for all visits.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynore245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 27 June 2013
Dear Lynore245,

Thank you for your feedback on tripadvisor. I agree, our location couldn't be better for parents of students. Our location allows easy access to the University (2 blocks away) and all Austin has to offer. Thank you for taking the time to notice our staff " both night and day" going above and beyond to make you feel comfortable! We look forward to your next stay with us!

Sincerely,

Sean Fitzgerald
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, United States
1 review
5 of 5 bubbles Reviewed 20 June 2013

Very nice, comfortable hotel with a good hot breakfast. More than cereal, waffles, and yogurt. I wish they did have strawberry yogurt though instead of just peach and blueberry! Nice size rooms with extra space on the sides of the beds. Bathroom counter just a little high for us 5ft. 2" people though.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, 27 June 2013
Dear Lori A,

Thank you for your feedback on tripadvisor! Thank you for the kind words in regards to our comfortable hotel with "good hot breakfast". I was disapointed that we didn't have the variety of yogurts that you enjoy and will work with our staff to make sure their is more variety. I was glad to see you enjoyed our "nice size rooms". We look forward to your next visit with us!

Sincerely,

Sean Fitzgerald
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Austin at The University/Capitol

Property: Hampton Inn & Suites Austin at The University/Capitol
Address: 1701 Lavaca Street, Austin, TX 78701-1315
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Austin
#1 Romantic Hotel in Austin
#2 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Austin at The University/Capitol 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Experience the Austin theme when you stay with the Hampton Inn Austin hotel. Just four blocks away from the Texas State Capitol and just steps away from the University of Texas, our hotel is the prime location for your Austin visit. Enjoy free breakfast and complimentary WiFi as well as a unique Austin accommodation style, complete with graffiti and a rooftop swimming pool! ... more   less 
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Also Known As:
Hampton Inn & Suites Austin At The University/Capitol Texas

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