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“Amazing front desk service”

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Hampton Inn & Suites Austin at The University/Capitol
Ranked #5 of 205 Hotels in Austin
Certificate of Excellence
Reviewed 21 February 2014

When I mentioned that I had a better price through an app the phone rep granted me that price. When we got there Darby was the one to great us and went above and beyond to show us the area. She took the time to text her friends that worked in the area to great us when we went out to eat and told us the areas to go out at night. I would visit the hotel again just to have her service.

  • Stayed: February 2014
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1  Thank Cway0607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 27 February 2014

Dear Cway0607,

Thank you for recognizing our "amazing front desk service" on tripadvisor. Thank you for your kind words, I was delighted to see that Darby could assist you in making your stay a great one! We look forward to you next visit with us!

Sincerely,

Sean Fitzgerald
GM

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1,121 - 1,127 of 1,421 reviews

Reviewed 20 February 2014

My family has stayed at this property twice since the beginning of 2014. We absolutely LOVE the hotel as well as the service we obtained while staying here. The staff and management are top notch! Everything was so clean and the breakfast was delicious! This is our #1 choice of hotels in Austin, Texas!

  • Stayed: January 2014, travelled with family
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Thank MK082956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 27 February 2014

Dear MK082956,

Thank you for the kind remarks on tripadvisor. We appreciate your description of our "excellent hotel", I am delighted that you "love" our hotel. Thank you for acknowledging our staff, they take great pride in their work! We look forward to your next stay with us!

Sincerely,

Sean Fitzgerald
GM

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Reviewed 19 February 2014

We booked this hotel to watch our daughter run in the Austin Marathon and we so pleased by its location, rooms and staff. The rooftop pool was a great place to catch some sunshine on a pleasantly warm winter's day. We've stayed at other hotels in the Austin area in the past but will definitely come back here for another visit. Thanks to the staff for arranging a late check out for us.

  • Stayed: February 2014, travelled with family
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Thank SPC1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 25 February 2014

Dear Spc 1977,

Thank you for your feedback on tripadvisor. We were happy to have you stay with us and congratulations to your daughter for running the marathon. I hope she took advantage of our breakfast opening early for the runners and waters and towels for after the race. We loved having you stay with us and hopefully you can stay with us next year!

Sincerely,

Sean Fitzgerald
GM

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Reviewed 19 February 2014

Very convenient to Texas State Offices and downtown Austin. Clean room, quiet, very comfortable bed. Appreciated breakfast with a variety of choices. Helpful, efficient staff; assisted with boarding pass for flight home.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 25 February 2014

Dear Joseph W,

Thank yo for the feedback on tripadvisor. Thank you for commenting on our convenient location near all Austin has to offer! I was glad to read that our staff was able to help you with your boarding pass and that we exceeded your expectations iwth our staff and breakfast area. We look forward to your next visit!

Sincerely,

Sean Fitzgerald
GM

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Reviewed 17 February 2014

We stay here quite a bit. The staff is always friendly and accommodating. The rooms are clean and the water pressure is good.

The artwork is trendy and fun and the location is near some reasonable bars and a Liquor store!

However, Turkey sausage is positively communist. :)

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  • Stayed: February 2014, travelled on business
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1  Thank Hetkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 25 February 2014

Dear Hetkey,

Thank you for the kind words on tripadvisor in reagards to our staff. I agree that our staff is the best and that our rooms are clean! We look forward to your next visit with us!

Sincerely,

Sean Fitzgerald
GM

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Reviewed 16 February 2014

I enjoyed my stay at the Hampton Inn. The room was clean and nicely furnished. The hotel staff was super nice, friendly, and helpful. The breakfast in the morning was excellent. The location was good for me since this was a business trip. And I was able to walk everywhere, even down to hopping 6th Street area.

  • Stayed: February 2014, travelled on business
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1  Thank RDmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 24 February 2014

Dear RDMaker,

Thank you for the kind words on tripadvisor. We appreciate your feedback. Thank you for the remarks in regards to the "clean and nicely furnished room", and for the comments about our super nice, friendly, and helpful staff. Our staff takes great pride in their work. Thank you for the comments on our "excellent" breakfast. We look forward to your next visit.

Sincerely,

Sean Fitzgerald
GM

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Reviewed 16 February 2014

Everything about our experience at this hotel was excellent: the staff, the room, the breakfast, the fitness centre and even the wifi access. Everything was great. The only drawback with staying here is it's a fair distance from the downtown (conference centre) area with poor bus schedules. Be sure to check out the awesome Indian food restaurant around the corner from the hotel!

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this reviewResponded 17 February 2014

Dear Eric B,

Thank you for the kind words on tripadvisor. I was happy to read that you felt our hotel wa a " Gem close to downtown". Thank you for addressing our staff, room, breakfast, and fitness center. I was delighted to see that you enjoyed the Indian restaurant close by. We look forward to your next visit with us!

Sincerely,

Sean Fitzgerald
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Austin at The University/Capitol

Address: 1701 Lavaca Street, Austin, TX 78701-1315
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Austin
#1 Family Hotel in Austin
#2 Business Hotel in Austin
Price Range: £137 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Austin at The University/Capitol 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Experience the Austin theme when you stay with the Hampton Inn Austin hotel. Just four blocks away from the Texas State Capitol and just steps away from the University of Texas, our hotel is the prime location for your Austin visit. Enjoy free breakfast and complimentary WiFi as well as a unique Austin accommodation style, complete with graffiti and a rooftop swimming pool! ... more   less 
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Also Known As:
Hampton Inn & Suites Austin At The University/Capitol Texas

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