This is one of the best hotel stays that I have ever had! I slept like a rock every night - the sheets are so soft that I just might have to buy them. The amenities including the free hot breakfast and fitness center are excellent. But the customer service is just stellar! I am in a wheelchair, and from the moment I first arrived, the staff (particularly Lindsay) took great care of me! I called her as I was driving on my way over to the hotel, and she actually met me in the parking garage to help me get my heavy suitcase out of the car. She also helped me get to my room, and then helped me figure out how to get to my conference. Kudos to all of the staff - everyone that I talked with was great!
Also - I suspect that they must have had feedback from people who use wheelchairs when they designed their accessible rooms... I noticed a lot of little touches that aren't in other hotel rooms in my experience and other people wouldn't notice (like a little portable adjustable mirror on the bathroom vanity). I did note that the door to the room was very heavy, but other than that the room was perfect for my needs. And I love that they actually have a cable machine in their gym which anyone (including a person in a wheelchair) can use!
These little touches and the excellent customer service are what makes the difference between an OK stay and an AMAZING stay in my book! A big thank you to all of the staff!
- Official Description (provided by the hotel):
- Experience the Austin theme when you stay with the Hampton Inn Austin hotel. Just four blocks away from the Texas State Capitol and just steps away from the University of Texas, our hotel is the prime location for your Austin visit. Enjoy free breakfast and complimentary WiFi as well as a unique Austin accommodation style, complete with graffiti and a rooftop swimming pool! ... more less
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- Also Known As:
- Hampton Inn & Suites Austin At The University/Capitol Texas