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“Awesome staff and great room!! Close to everything!”

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Hyatt Place Austin Downtown
Ranked #11 of 203 Hotels in Austin
Certificate of Excellence
Reviewed 3 January 2014 via mobile

We stayed in Austin overnight on our way to San Antonio! Hyatt Place was an amazing choice. It was close (walking distance) to 6th street and much more. We took a short cab ride over to the SoCo district and enjoyed first Thursday. The staff is truly what make this hotel beyond amazing. Everyone was so nice and helpful with recommendations and our needs. A special shout out to Jordan! He was awesome!

Stayed: January 2014, travelled as a couple
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 4 January 2014

Dear Christina M.

Thank you for the great review on your recent stay with us. We are delighted to hear that you enjoyed the hotel and the location. We definitely have a great location if you are looking to truly experience our amazing city. I will make sure to share your review with Jordan next time he works.

Thanks again for the kind words, we appreciate your feedback.

Kind regards,
the Hyatt Place Austin Downtown

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1,650 - 1,656 of 1,804 reviews

Reviewed 2 January 2014

Staff was unprofessional, assigned a handicapped room without requesting, had to relocate after seeing the room, no apologies from staff, indoor pool not heated in winter, breakfast ran out of food at 9:00 a.m.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank CyndeeAustinTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 15 January 2014

Dear CyndeeAustinTexas:

I would like to say thank you for submitting a review on Trip Advisor regarding your experiences at the Hyatt Place Austin Downtown. I am disappointed to hear that you had an unpleasant experience with us and would like to apologize for the issues you encountered. Our comments from our guests are extremely important to us as we value what each and every review has to say. Please know that we take this feedback very seriously and will be sharing your review with the department heads and managers of the hotel. We have notified the facilities department regarding the temperature of the pool as well as reviewed with the food and beverage staff regarding your experience with breakfast. Regarding the room placement, our staff should have definitely made every attempt to ensure you were in the correct room from the beginning.

If you do decide to give us a second try, we would love the opportunity to change your mind about our hotel.

Kind regards,
The Hyatt Place Austin Downtown

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Reviewed 2 January 2014

You cannot beat the location of this hotel. Right in the heart of all the bars and events downtown. Also is just two blocks from the hike and bike trail. Perfect! The staff is super friendly and helpful. I will certainly stay here again.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 15 January 2014

Dear Scott H:

Thank you so much for the great response on trip advisor about your recent stay with us. We are so pleased to hear that you are enjoyed the location of our hotel. It looks like you were able to take advantage of quite a few amazing amenities our city offers.

We do hope you choose us again the next time you make your way to Austin.

Kindest regards,
The Hyatt Place Austin Downtown

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Reviewed 1 January 2014

The staff esp front desk was great, room was very nice,the parking fee was high, breakfast was ok but cold food not.,location was excellent, close to all the shopping entertainment and tourist attraction, we will probably return with friends and stay here again.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 4 January 2014

Dear Mark W:

Thank you for the review on our hotel, we are glad that you enjoyed the rooms and the staff. We love our staff dearly, they seem to get a shout out in every single review we receive. And how nice that you enjoyed the location, we are delighted to hear that you were able to take part in some of the wonderful things our city has to offer. Thank you also for letting us know about your experience with the temperature of the breakfast. We will make sure to share your feedback with our food and beverage team.

Kind regards,
the Hyatt Place Austin

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Reviewed 27 December 2013

We stayed 5 nights at the Austin Hyatt Place in late December and had a great stay. The staff are very friendly, courteous and accommodating, and the rooms are very new and clean. Great breakfast - much more than we expected. We will return.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank seattletraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 4 January 2014

Dear Seattletraveler16:

Thank you very much for the great five star review of our hotel. We are glad that you enjoyed the property and the staff. We do recieve so many wonderful reviews of our staff and will make sure to share your review with them all.

Great news to hear that you will be back.
Kind Regards
The Hyatt Place Austin Downtown

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Reviewed 25 December 2013 via mobile

The Hyatt Place Dowtown was recommended to me by a good friend; she could not have been more correct. I stayed there from 12/20-23 and absolutely loved it!! The staff, especially the Andre, Jordan, and Annastacia at the front desk where so pleasant, genuine and professional. The servers on Saturday and Sunday during breakfast were very kind as well. I swear, the employees they have here are true gems.

The rooms are modern and super clean. The location was perfect for me and my needs! I'd stay here everytime I come to Austin. Thank you for such great recommendations and for a great stay!

Stayed: December 2013, travelled solo
Thank RNdanielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 27 December 2013

Dear RNdanielle:

What a delightful review you posted on Trip Advisor, thank you so much for the kind words on our hotel and the staff. We will make sure to share them with the staff at our next shift meeting. Hopefully you will come and see us again the next time you find yourself in our great city.

Many kind regards
The Hyatt Place Austin Downtown

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Reviewed 22 December 2013

Really impressed with location, atmosphere, and spaciousness of Hyatt Place. Great hotel if you plan on being out and about in Austin but want some space in your room. The location is great and this is at the top of our list for next time. This is a great hotel if you're staying for business or leisure. I was really impressed and it rivals the highest rated hotels in the area.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Culturemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 27 December 2013

Dear Culturemom:

Thank you so much for the wonderful review you wrote on our property. We love that you enjoyed the guest room and the location. We hope that we get to see you again should you find yourself here in our great city again soon.

The Hyatt Place Austin downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Austin Downtown

Address: 211 E 3rd St, Austin, TX 78701-4003
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Austin
#3 Family Hotel in Austin
#3 Romantic Hotel in Austin
Price Range: £138 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Austin Downtown 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hyatt Place Austin Downtown, located in the heart of Austin Texas, is steps from the Austin Convention Center, 6th Street entertainment district and University of Texas. Guests of Hyatt Place Austin Downtown will enjoy beautifully-appointed guestrooms featuring Hyatt Grand beds, 42" flat-screen HDTVs, free WiFi and complimentary breakfast. Our downtown Austin hotel features a 24-hour fitness center, pool, event space and guest kitchen serving made-to-order entrees and snacks. ... more   less 
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Also Known As:
Hyatt Place Austin Downtown Texas

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