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“Overall Great Hotel, Service Needs Polishing”

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Hyatt Place Austin Downtown
Ranked #14 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 24 May 2014

Housekeeping banged on my door at 2AM, tried to get in my door, I ordered nothing, complained, no resolution. And 3 lights out in my room, never got fixed. Staff is overall very nice, always says My Pleasure, nice area for breakfast, GREAT location, breakfast could have separated out eggs and meat for a healthier alternative.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Sean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 6 June 2014

Sean, we are sorry to hear about the middle of the night noise, however we trust the rest of your stay with us was an excellent experience. We will be sure to share your praise with our staff and thank them for their hard work; it was our pleasure to have you stay with us.

Kindly,
The Hyatt Place Austin Downtown

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1,423 - 1,429 of 1,752 reviews

Reviewed 23 May 2014

When you drive up to the hotel parking garage there is a sign that states Valet parking only. This lead me to believe that they prefer to park all vehicles themselves for safety or liability reasons When I dropped off my car at the Valet parking The staff failed to tell me that there was a $30 per night parking fee. That's ridiculously high!!

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 10 June 2014

Alex C, we thank you for taking the time to share your review of our hotel. While there is a charge for Valet, we hope that you found the security, 24/7 service and in/out privileges of our Valet team to be helpful during your stay. We do hope that you enjoyed your stay with us!

Sincerely,
The Hyatt Place Austin Downtown

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Reviewed 20 May 2014

We had our 4 year anniversary at this hotel and had the best time. Staff was awesome. The room was decorated modern with nice lamps and study areas. The bathroom was roomy. Excellent view of the city. Breakfast was really a nice surprise. There was an actual breakfast with french toast and eggs fresh juice, etc.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 23 May 2014

Ryan C, congratulations on your anniversary and we are happy to know that you chose to share it with us. We are pleased to know you enjoyed our hotel and especially the complimentary hot breakfast and thank you for the excellent ratings.

We hope to see you again soon,
The Hyatt Place Austin Downtown

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Reviewed 20 May 2014

Great location. Rooms are nice. Service is good. Nice to have a fridge in the room. Internet overall is pretty good but was cutting and out a bit during each session. Bed is comfortable. Probably best to request a room on the east side of the building or looking north. if you face south or west there is not much sun and can be dark at times in the room. Overall solid option and as long as its not a super busy weekend in Austin it will be good value.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hyatt Hotels
Thank RAZEONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 23 May 2014

We thank you for your excellent review and comments. Next time you are in Austin, we hope to have you stay with us again!

Sincerely, The Hyatt Place Austin Downtown

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Reviewed 19 May 2014

The Hyatt is centrally located to everything! It is in the mecca of the restaurants and sits right across the street from Uncle Julios Restaurant! The hotel is clean, safe and secure and is well lit. The staff is very customer friendly and always willing to assist with any of your needs. The breakfast buffet included in the hotel stay cost was great, especially the Starbucks coffee.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank TrinaRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 10 June 2014

Thank you for the excellent review and for sharing your comments. We are pleased to know that you enjoyed our convenient location, friendly staff and complimentary hot breakfast.

Safe Travels,
The Hyatt Place Austin Downtown

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Reviewed 19 May 2014

This Hyatt Place is awesome. I've stayed at numerous hotels in Austin both for business and leisure, and this is by far my favorite. It has the BEST customer service; the staff always make me feel at home. They have a great breakfast, and it's always clean. It's also the best location, as it's surrounded by great restaurants and in walking distrance to 6th street.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Rocio L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 23 July 2014

Thank you Rocio L for the BEST review possible! We are so happy to know that you have found your new home-away-from-home in downtown Austin.

We look forward to seeing you again soon,
The Hyatt Place Austin Downtown Team

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Reviewed 19 May 2014

Staff was welcoming and very willing to help. Room was VERY comfortable and nice. The bed and the pillows were the best I've ever experienced. We love Hyatt Place Hotels, and always enjoy our stays! We will be back.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded 10 June 2014

We are so VERY pleased to hear that you enjoyed our comfortable rooms, our Grand Hyatt Bed and especially our friendly staff. Thank you for the 5 out of 5 rating and we hope to see you again soon.

Best Regards,
The Hyatt Place Austin Downtown

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Additional Information about Hyatt Place Austin Downtown

Address: 211 E 3rd St, Austin, TX 78701-4003
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Austin
#3 Romantic Hotel in Austin
#4 Family Hotel in Austin
Price Range: £81 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Austin Downtown 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hyatt Place Austin Downtown, located in the heart of Austin Texas, is steps from the Austin Convention Center, 6th Street entertainment district and University of Texas. Guests of Hyatt Place Austin Downtown will enjoy beautifully-appointed guestrooms featuring Hyatt Grand beds, 42" flat-screen HDTVs, free WiFi and complimentary breakfast. Our downtown Austin hotel features a 24-hour fitness center, pool, event space and guest kitchen serving made-to-order entrees and snacks. ... more   less 
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Also Known As:
Hyatt Place Austin Downtown Texas

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