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“Amazing Customer Service!”

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Hyatt Place Austin Downtown
Ranked #13 of 203 Hotels in Austin
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Customer Service!”
Reviewed 10 June 2014 via mobile

Nice hotel, comfy beds, good wifi, and free breakfast. All of the staff was very kind, welcoming, and friendly. I want to particularly thank Muna, who went above and beyond. I was having a terrible day, my boyfriend called the hotel to try to do something nice for me. He got connected with Muna and she said she would take care of it. My boyfriend said she was so sincere and caring on the phone - asking what I like and how she could do something special for me. She put together a plate of cupcakes for me and it was in my room when I arrived back to the hotel. It was a pleasant surprise that put a smile on my face. Thank you, Muna! And thank you, Hyatt Place. I'll definitely be back.

Stayed June 2014, travelled on business
Helpful?
1 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 6 August 2014
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We will be sure to share your comments with Muna and look forward to seeing you again soon.

Safe Travels!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Austin, United States
1 review
Reviewed 9 June 2014

I stayed three nights at the Hyatt Place for business. It turned out to be a great location with friendly staff and easy to get in and out of without adding time to the work day. The rooms were quite "roomy" and modern and like new. I would definitely want to stay there again if I return to Austin for business or pleasure.

  • Stayed June 2014, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Lisa A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 12 July 2014
Lisa A L, thank you for your wonderful comments and excellent rating. We look forward to seeing you on your next trip to Austin!

Safe Travels,
The Hyatt Place Austin Downtown
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Frostburg, United States
1 review
Reviewed 3 June 2014

Stayed for a business trip. A one minute walk to the convention center. Liked the little grocery store across the street where I could grab some hummus, chips and water for my hotel room. Staff very friendly and complimentary breakfast was very good. I like a healthy one, so oatmeal with granola, fresh chopped fruit and grapefruit sections! Only complaint is decor. Just too slick, mod, and cold for me. I like to feel cozy and homey. It was 240.00 per night, which I would not have been able to do on my own. The company paid for my stay, but if you don't blink at the price, you are very close to restaurants, shopping on Congress and visiting UT. I could walk everywhere.

  • Stayed May 2014, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jenna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 10 June 2014
Thank you Jenna G for your excellent ratings and for sharing your comments. We are pleased to hear that you enjoyed your time in Austin and look forward to having you stay with us again.

Best Regards,
The Hyatt Place Austin Downtown
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Los Angeles, United States
1 review
Reviewed 3 June 2014

The Hyatt Place is a great place to stay in Austin. It's proximity to both the bike/hike path along the river and the action on 6th street made it a great place for me. The staff was more than accommodating and went out of their way to be of assistance. The food in the Grab n Go Cafe was excellent for a meal on the go. The Hyatt Place does not have all of the amenities (i.e. restaurants, etc) of the larger Hyatt, but that was perfect for me.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Allison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 10 June 2014
We are glad to know that the Hyatt Place was a 'perfect' fit for you and that you enjoyed our convenient location and accommodating staff. Thank you for taking the time to share your comments and for providing an excellent rating!

Sincerely,
The Hyatt Place Austin Downtown
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Albuquerque
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014

Really enjoyed the location and the modern furnishings of this hotel. The staff at the desk, the bartender Dave and the valets and bellmen were all very nice and helpful. Within walking distance of 6th street but even better was Rainey Street.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Tanner W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 10 June 2014
Tanner W, thank you so much for your excellent review and 5 out of 5 rating! We will be sure to share your comments with Dave and the Valet Team as well, we appreciate you sharing this feedback.

Safe Travels,
The Hyatt Place Austin Downtown
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Southlake, Texas
Level Contributor
581 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 29 May 2014

Not only was the rate affordable, but the free breakfast, free wifi and comfortable, modern room made this a nice retreat. The only negative in my mind was the lack of a pool. I loved that this hotel was walking distance to 6th street as well as Lady Bird lake.

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank annieb40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 6 June 2014
Thank you for your comments and 5-out-of-5 review!! We agree, the free amenities of breakfast, WiFi and spacious rooms are the best. Next time you're staying with us, be sure to check out our indoor pool on the 6th floor-- it is next to our 24/7 StayFit center.
Safe Travels, The Hyatt Place Austin Downtown
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College Station
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 May 2014

My husband and I plus several other friends stays at the Hyatt Place for a weekend in May 2014 while in town for a wedding. I was extremely pleased with the great modern up-scale feel of this decently priced hotel! The beds were very comfy and the noise of any other hotel guests, cars, etc was non existent.

This hotel has great customer service and friendly staff! When we arrived we had the main lobby desk employees welcome us to the hotel and quickly check us in. The bar wait staff also made great drinks and even recommendations! This hotel does only have an indoor pool which is odd being in Texas since it is always hot here. But we did not make use of the pool so it was not a big issue. I will definitely stay at this hotel again if traveling to downtown Austin!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank ammcfarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this review, 6 June 2014
ammcfarland, thank you for your kind words and review! We will be sure to share your praise with our staff. Next time you're in Austin, you will always have a place to stay at the Hyatt Place.

Sincerely,
The Hyatt Place Austin Downtown
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Additional Information about Hyatt Place Austin Downtown

Property: Hyatt Place Austin Downtown
Address: 211 E 3rd St, Austin, TX 78701-4003
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Austin
#3 Romantic Hotel in Austin
#4 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Austin Downtown 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hyatt Place Austin Downtown, located in the heart of Austin Texas, is steps from the Austin Convention Center, 6th Street entertainment district and University of Texas. Guests of Hyatt Place Austin Downtown will enjoy beautifully-appointed guestrooms featuring Hyatt Grand beds, 42" flat-screen HDTVs, free WiFi and complimentary breakfast. Our downtown Austin hotel features a 24-hour fitness center, pool, event space and guest kitchen serving made-to-order entrees and snacks. ... more   less 
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Also Known As:
Hyatt Place Austin Downtown Texas

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