We stayed at this location on two different days during our vacation in Austin, April 6 and 10th, and on each occasion, Travis greeted us warmly and efficiently. Having someone like Travis at the front desk made our stay so much better because he went above and beyond. He greeted us each time with recognition of our HI membership status and provided us with information on restaurants and directions around the area. Here's an example where he went beyond: For each restaurant recommendation, he printed out the directions and map and had them ready upon our departure for dinner.
We will definitely return to this Holiday Inn as it is close to the expressways, is absolutely clean, and is so close to shopping/dining. We were on the 3rd floor overlooking the pool and we heard no noise whatsoever. In addition, the beds were comfy. Thanks to the staff and management.
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- Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area Texas