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“The Best Stay Yet!” 4 of 5 bubbles
Review of Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
Ranked #114 of 197 Hotels in Austin
Daytona Beach, Florida
Level Contributor
288 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
“The Best Stay Yet!”
4 of 5 bubbles Reviewed 18 February 2013

We stayed at this hotel for 5 nights which is the longest stay we have had here so far. We are priority club members but couldn't get an upgrade to a view of the lake which was disappointing but the room we had was so comfortable, we didnt want to move if one were to become available. The room was quiet, clean, and the heater, which we needed unfortunately, worked perfectly. There was a refrigerator and microwave which are musts with a multi-night stay. The location and shuttle along with the wonderful staff are the reasons we would NEVER stay anywhere else!!

I will say that I find it very frustrating when you make reservations weeks and months in advance, as repeat customers that they cannot make an upgrade happen. That being said, we were there through New Year's Eve, so they were busy, and this has happened at other hotels and Holiday Inns as well.

Stella is our absolute favorite front desk girl anywhere, ever, and Troy in the bar is our favorite guy! They greet us when we come in or out like family, better than family! The front desk manager, her name I cannot remember, but the Charlie's Angel girl with me and Stella, was kind and warm too. Each shuttle driver was patient and helpful. Especially the new guy who was trying hard to earn his spot.

This hotel restaurant is amazing. There isnt anything on the menu that isnt delicious and professionally prepared. The food is always hot and tasty. Troy makes sure everything is just right. He is also great for things to do suggestions.

Our housekeeping service was kind and helpful as well.

This is by far one of my favorite places to stay in my favorite city away from home. Thank you for another great stay!

Room Tip: Get a lakeview room in the back away from the elevator.
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  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank pahhobbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 19 February 2013
We're so happy that your stay was great. It sounds as if everything just came together as it should. Troy and Stella are a joy and this is exactly the experience we strive for with every guest. Come again soon.
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735 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
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English first
Louisiana
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 February 2013

We were searching for a place to stay in Austin & wanted something around the Downtown area. We read some of the reviews and figured we would give this place a try, and after talking to some friends who live in Austin & told us that they know many people who have stayed here, we figured we would give it a try. We did notice some of the reviews were unhappy with the "condition" of the hotel, that alarmed us a little but we figured we'd give it a try considering the location, recommendations from locals, and the price (pre-booked and was given a good rate).
When we got there we were greated by friendly staff & a clean, modern, & welcoming lobby. We were told we had been upgraded to a room with a lake view-AWESOME! We got to the room and were VERY satisfied with what we saw, the room was spacious, clean, with a mini fridge, & the view of the lake was SPECTACULAR. I can't say one negative thing about the room or our dealings with any of the staff, including the bartender. The hotel does offer shuttle service to the airport & certain areas. We had our own vehicle so we didn't really need the shuttle but the one time we tried to use it, they were doing a airport run & it would be an hours wait. We decided to just call a cab. The free parking garage was a very nice touch-most big city hotels tend to charge ridiculous amounts for parking. There is a food truck park next to the hotel but we never saw where it was open (am or pm)???? We enjoyed our stay here & we consider this our "go to" Austin hotel.

Room Tip: We had a lake view room and it was delightful to open up the curtains and have that view.
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LSUTUTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 19 February 2013
Thanks for the wonderful review. I can’t really add anything since you his on all of our finer points. Free Parking, Shuttle service, micro/fridge, views and outstanding staff say it all. Thanks again and come back and see us soon.
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Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 February 2013

Last min stop, we liked it so much we stayed another night. Great location for the price. Might need to have some remodeling done but the staff and the cleanness of the place made up for it. The restaurant surprisingly good and loved the staff, they took good care of us (disabled parents). Best Holiday Inn I've been at in a long time.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KDL1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 19 February 2013
We so glad you enjoyed your stay. Our staff strives every day to maintain a high level of Texas hospitality. Be sure to put us on your agenda next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 4 February 2013

I was a little concerned when I read the other reviews of this hotel but figured if it got 3 out of 5 on the rating scale, it had to be ok. In the future I will go with hotels with 4-5 ratings. First I will start with the positive. The front desk was friendly, the transport to the airport was a nice service and we also had to use the business center and I was pleasantly surprised that the printer actually worked. Now, things that weren't so great. The elevators need some work, they were pretty scary. The carpeting throughout the hallways and rooms needs to be replaced. You could see a layer of dust under all the furniture in our room. The bathroom was very small, only one person could be in there at a time. The room was noisy with the traffic sounds from I-35 and you could hear the people in the room next door. Overall it had a very dated, dirty feel.

  • Stayed February 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stacey011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 14 February 2013
Thanks for taking the time to post your comment. We’re glad your enjoyed the complimentary shuttle and our staff. Yes, printers in hotel Business Centers are very hard to keep running.

You hit on a couple of points we are in the process of updating. We’re graded through many channels and the public area carpeting and elevators come up often. Just know that they are part of our capital plan for 2013. Elevators should be done by the end of the first quarter. They are currently sound but do appear to be dated.

Unfortunately, the size of the bathrooms in the Capital Tower is something we can’t change, we’re just built that way. Our location near the interstate is also something we can’t change. We did install double pained glass in 2008 to mitigate any disturbance but some people are just more sensitive than others.

Next time you come, make sure you request a quiet room. Just about half of our rooms do not overlook the highway.
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Travellers are raving about these Austin hotels

Austin, Texas, United States
2 reviews
5 of 5 bubbles Reviewed 1 February 2013

I recently had the pleasure of staying at the holiday inn town lake in austin texas......the hotel has incredible food but even better than dining is the team they have there really make it a home away from home. i was greated by jesse front end manager with such a warm smile that i quickly forgot the chilly temperature outside......Jesse went above and beyond by upgrading my room making sure i knew all important areas of hotel but he suggested a menu item from the restaurant and assured me with confidence that the staff was there to make sure my stay was not only relaxing but a fresh change from the monotone and sometimes zombie-like demeanor of some other hotel chains i frequent ......it was like arriving at a friends house for a much needed R&R after a long road trip ....welcoming warm and refreshing....thank you holiday inn town lake as far as im concerend for the value and hospitality......there are no other hotels in austin......see you guys again ............yours .....more than satisfied traveler......t. brennen

  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tegan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 14 February 2013
Thanks so much for the great comments. This is exactly the kind of atmosphere we try to create and Jesse is one of the best. He understands that we are in the Hospitality business and would be lost without our guests.

Thanks again, we look forward to hosting you again next time.
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Houston, Texas
1 review
4 of 5 bubbles Reviewed 31 January 2013

I've stayed at this hotel a couple of times. A/C is not the greatest and to be honest the hotel could use some upgrades. I will give me them this, Aaron and the front desk folks were great! Seemed like just good people and trying to make sure you were happy.

Room Tip: talk to the front desk. good people
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  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jackson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 1 February 2013
Thanks for the compliments. Aaron does indeed strive, in every case, to make our guests happy.

We’re currently upgrading our AC units to assure a comfortable stay for all our guests. Some unit have to be changed manually from AC to Head and this winter has been a real roller coaster temperature wise. We’re sorry for the inconvenience and appreciate your continues patronage. Come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Friona, Texas
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 28 January 2013

The Holiday Inn Town Lake looks tired inside.
We booked this hotel last minute for a Friday and Saturday evening for a rate of $137.00. Trip Advisor rate was $129.00.
The front desk was very friendly at check in, and we asked them if the garage was secure. They said no, and we ended bringing our mountain bikes inside. This hotel is right on the I-35 frontage road, noisy from traffic. And its also an airline crew hotel.
To get to our room from the parking garage, we had to take one elevator to the ground floor and then another elevator to the 10th floor.
The rooms were average, clean, with spots on the carpets. Pillows on our king bed were so small and lumpy. They were elaborately labeled "soft" with a ribbon and plastic tag?
It was disheartening to see scratched doors and peeling paint. This hotel needs maintenance, and interior cleaning. The ice maker on the 10th floor didn't work.
Save money and don't add the breakfast to your room. Austin has great food everywhere. For the same price you could get an amazing breakfast at Magnolia Cafe, Kerby Lane, Cafe 24, or the Whole Foods flagship store.

Room Tip: Spend the money somewhere else and get a better room!
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  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, 1 February 2013
Thanks for the comments. Yes we do have a helpful staff and we work hard to keep them motivated to give our guests outstanding service. We are not the newest hotel in town but we do offer great value in the lower downtown area.

I have to say that safety is a major concern as it is in all hotels. Anywhere you stay, it’s always best to lock your car and take your valuables. The duel elevators are separated just for that purpose to prevent anyone from going directly from the parking lot to guest floors.

You’ll be happy to know that we’re in the process of acquiring soft goods throughout the property. Come back and see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Austin-Town Lake

Property: Holiday Inn Austin-Town Lake
Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #114 of 197 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Holiday Inn Austin-Town Lake Texas

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